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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324725 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Vikand Medical Solutions LLC — 4101 Ravenswood Rd, Fort Lauderdale FL, 33312

Dec 10, 2025 → Dec 16, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (259 biz days early)
Active: 4 biz days
🕐 Clock stopped: Invoiced (Dec 16, 2025)
2d
▶ Clock Running
Status: Created
Dec 10 → Dec 13, 2025
2 business days (counted)
Running total: 2 of ? biz days used
2d
▶ Clock Running
Status: Completed
Dec 13 → Dec 16, 2025
2 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 4 of ? biz days used
Created: Dec 10, 2025 Invoiced: Dec 16, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 10 → Dec 13 Created ▶ Running 2 2
Dec 13 → Dec 16 Completed ▶ Running 2 4
Dec 16 → Dec 16 Assigned ▶ Running 0 4
Dec 16 → Dec 16 Scheduled ▶ Running 0 4
Dispatch 3.0d
Coordinators 0.0d
Field Work 2.0d
Billing 1.5d
✓ SLA Met
Dispatch
3.0 days
Over SLA
Coordinators
0.0 days
Field Work
2.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Dec 10, 2025 Due: Dec 31, 2026 Completed: Dec 16, 2025 (380 days early)
📅
5.0 days Total Age
⏱️
3.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
5.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550499
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Jerry Graziose
Owner
Shelby Robinson
Created
Dec 10, 2025
Work Orders from this Case (1)
WO-01324725 (current) Invoiced
FCO • Raymond Ebanks
Created: Dec 10, 2025 • Closed: Dec 16, 2025
Completed with minor delays
Invoiced • 84 days old
🚨
Primary Delay 3.0 days stuck in "Entered"
⏱️
Total Delay 5.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.0d / 0.5d SLA
Completed
2.0d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Travel to site. FCO86600081. Wait time moving from one ship to the other. Travel home.
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Dec 10, 9:28 AM
Case Number: 00550499
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 10, 10:15 AM
Work Order: WO-01324725
Type: FCO
Priority: PC
⏳ 3.0 business days
⏱️
▶
2 7x Labor Added Dec 13, 10:53 AM
7x Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Entered
To: Completed
Duration in Previous: 3d 0h
⏳ 2.0 business days
👷
▶
3 Technician Assigned Dec 16, 8:10 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Completed, Assigned
To: Assigned, Scheduled
Duration in Previous: 2d 21h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-12-12T13:00:00.000+0000
🏁
Status: Closed by Raymond Ebanks Dec 16, 8:30 AM
From: Scheduled
To: Closed
Duration in Previous: 19m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Dec 17, 9:37 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 1h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Dec 19, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 49m

Bottlenecks

Entered
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

📞
Case 00550499
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Raymond Ebanks
Scheduled
Dec 12, 8:00 AM
Created
Dec 10, 10:15 AM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03036899 Labor Open 3.5 $0.00 Dec 13, 10:53 AM
WL-03036900 Labor Open 2.5 $237.50 Dec 13, 10:53 AM
WL-03036901 Labor Open 0.5 $0.00 Dec 13, 10:53 AM
WL-03036902 Labor Open 2.5 $237.50 Dec 13, 10:53 AM
WL-03036903 Labor Open 2.5 $310.00 Dec 13, 10:53 AM
WL-03036904 Travel Open 60 $0.00 Dec 13, 10:53 AM
WL-03036905 Travel Open 60 $0.00 Dec 13, 10:53 AM
WL-03040390 Labor Open 0.016666666666667 $76.00 Dec 17, 9:37 AM

Details