12/17 KSmith -- Scheduled for 2/27 with Ashley. 9-11am
12/16 KSmith -- Sent email to schedule for 2/27
🔧Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
106 pieces
https://www.ebiotrack.com/inspection.php?iid=31877
📧
Email:Re: [EXTERNAL] Oak Street Health - Woonsocket, RI -- EMSAR Inspection -- WO-01324743
Completed Dec 17, 2025
From: ashley.forleo@oakstreethealth.com
To: ksmith@emsar.com
Sure, sounds good.
On Wed, Dec 17, 2025 at 12:03 PM Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
**** External Email - Use Caution ****
________________________________
Does Friday, February 27th work for the technician to come onsite and complete the inspections?
best regards,
Kourtney smith
account service coordinator I
East District coordinator
937-366-1038
📧
Email:Re: [EXTERNAL] Oak Street Health - Woonsocket, RI -- EMSAR Inspection -- WO-01324743
Completed Dec 17, 2025
From: ashley.forleo@oakstreethealth.com
To: ksmith@emsar.com
Hi Kourtney,
I can help schedule that. What dates were you thinking?
On Tue, Dec 16, 2025 at 3:26 PM Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
**** External Email - Use Caution ****
________________________________
Hi Ashley,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the
📧
Email: Oak Street Health - Woonsocket, RI -- EMSAR Inspection -- WO-01324743
Completed Dec 16, 2025
To: ashley.forleo@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Oak Street Health - Woonsocket, RI -- EMSAR Inspection -- WO-01324743
Body:
Hi Ashley,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Oak Street Health - Woonsocket, RI located at 2000 Diamond Hill Road, Ste 18?
If not, would you have the contact information of the person I need to speak with?
📅
WO-01324743 - Inspection - Woonsocket - Oak Street Health - Woonsocket, RI
Feb 27, 2026 9:00am – 5:00pm
Work Order: WO-01324743
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Woonsocket, RI
Address: 2000 Diamond Hill Road, Ste 18, Woonsocket, RI 02895
Manufacturer:
Model #:
Serial #:
Contact Name: Ashley Forleo
Contact Phone: 401-410-4644
Contact Email: ashley.forle
Timeline
📞
Case Linked Dec 10, 6:00 AM
Case Number:00550432
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 10, 11:25 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️5.0 business days
👷
▶
2
Technician Assigned Dec 16, 3:25 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:6d 3h
🗓️
▶
2
Status: Scheduled Dec 17, 12:39 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-27T14:00:00.000+0000
🚨49.0 business days
⏱️
▶
2
3x Labor Added Feb 27, 3:41 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Nick O'Neill
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:72d 3h, 0m
📄
▶
2
Status: Ready to Bill Feb 28, 11:44 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳0.0 business days
🧾
Invoice Created Mar 1, 9:48 PM
Invoice Number:SM-255232
Bottlenecks
Ready for Scheduling
Duration: 4.9 business days (threshold: 1.0 business days)
Exceeded by 3.9 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.6 business hours
Scheduled
Duration: 48.8 business days (threshold: 2.0 business days)