12/22 KKelch scheduled per logged email from Amber
12/22 KKelch sent an email for scheduling
12/15 KKelch sent an email for scheduling
🔧Work Performed
Inspected 95 pieces of equipment. Completed EBT inspection report.
🔍Technician Findings
2/4/2026 Zachary Stieben arrived on site. Found 95 pieces of equipment to be inspected.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
100 Pcs
https://www.ebiotrack.com/inspection.php?iid=31878
📧
Email:Re: [EXTERNAL] EMSAR Request for service at Oak Street Health - Cedar Crest
Completed Dec 22, 2025
From: amber.valenzuela@oakstreethealth.com
To: kaitlyn.kelch@emsar.com
This date and time works!On Mon, Dec 22, 2025 at 7:58 AM Kaitlyn Kelch <kaitlyn.kelch@emsar.com> wrote:**** External Email - Use Caution ****Hi Amber Valenzuela,I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Oak Street Health - Cedar Crest. This inspection is due in February, and we'd like to schedule it to ensure everything is in compliance and functioning properly. We curre
📧
Email: EMSAR Request for service at Oak Street Health - Cedar Crest
Completed Dec 22, 2025
To: amber.valenzuela@oakstreethealth.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Oak Street Health - Cedar Crest
Body:
Hi Amber Valenzuela,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Oak Street Health - Cedar Crest. This inspection is due in February, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 2/4 with an
📧
Email: EMSAR Request for service at Oak Street Health - Cedar Crest
Completed Dec 15, 2025
To: amber.valenzuela@oakstreethealth.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Oak Street Health - Cedar Crest
Body:
Hi Amber Valenzuela,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at Oak Street Health - Cedar Crest. This inspection is due in February, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 2/4 with an
📅
WO-01324750 - Inspection - Dallas - Oak Street Health - Cedar Crest
Feb 4, 2026 10:00am – 5:00pm
Work Order: WO-01324750
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Cedar Crest
Address: 2663 S. Lancaster Road, Dallas, TX 75216
Manufacturer:
Model #:
Serial #:
Contact Name: Amber Valenzuela
Contact Phone:
Contact Email: amber.valenzuela@oakstreethealth.com
Timeline
📞
Case Linked Dec 10, 6:00 AM
Case Number:00550434
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 10, 11:39 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Dec 10, 12:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:58m
⚠️9.0 business days
🗓️
▶
2
Status: Scheduled Dec 22, 9:19 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-02-04T15:00:00.000+0000
🚨30.0 business days
🔧
Status: Tech On Site by Zachary StiebenFeb 4, 9:06 AM
From:Scheduled
To:Tech On Site
Duration in Previous:43d 23h
✔️
Status: Completed by Zachary StiebenFeb 4, 2:31 PM
From:Tech On Site
To:Completed
Duration in Previous:5h 25m
🚗
▶
3
Travel Added Feb 4, 4:01 PM
Travel Added → 2x Labor Added → Status: Closed
⏱️
2x Labor Added
Type:Labor
Status:Open
Qty:1, 5.5
🏁
Status: Closed by Zachary Stieben
From:Completed
To:Closed
Duration in Previous:1h 31m
📄
Status: Ready to Bill by Diane PattonFeb 5, 2:40 PM
From:Closed
To:Ready to Bill
Duration in Previous:22h 37m
🚨16.0 business days
📨
Status: Invoice Pending by Diane PattonFeb 28, 1:12 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:22d 22h
🧾
▶
2
Invoice Created Feb 28, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:5m
Bottlenecks
Assigned
Duration: 8.8 business days (threshold: 4.0 business hours)
Exceeded by 8.3 business days
Scheduled
Duration: 30.0 business days (threshold: 2.0 business days)
Exceeded by 28.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Ready to Bill
Duration: 15.5 business days (threshold: 1.0 business days)