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← WO Overview

WO-01324895 ↗ ServiceMax

MIDMARK • Repair • P4

📍 River West Animal Hospital — 2377 W Main St, Saint Charles IL, 60174

Dec 10, 2025 → Dec 16, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Dec 16, 2025
✓ SLA Met
Active: 4 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Dec 16, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
3d
▶ Clock Running
Status: Assigned
Dec 10 → Dec 15, 2025
3 business days (counted)
Running total: 3 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 16, 2025
1 business day (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 4 of 4 biz days used
Created: Dec 10, 2025 Completed: Dec 16, 2025
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 10 → Dec 10 Created ▶ Running 0 0 / 4
Dec 10 → Dec 10 Ready for Scheduling ▶ Running 0 0 / 4
Dec 10 → Dec 15 Assigned ▶ Running 3 3 / 4
Dec 15 → Dec 16 Scheduled ▶ Running 1 4 / 4
Dec 16 → Dec 16 Tech On Site ▶ Running 0 4 / 4
Dispatch 0.0d
Coordinators 5.3d
Field Work 0.3d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.3 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Dec 10, 2025 Due: Dec 16, 2025 Completed: Dec 16, 2025 (on time)
📅
4.5 days Total Age
⏱️
11.3d in 07e-Partial Project Longest Stage
🔄
9 transitions Status Changes
⚠️
5.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550612
Midmark Service Request Dispatch Authorization - WO-00136913
Closed
Travel Zone 1 PROBLEM SUMMARY WD Multiple issues ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Megan Larson
Owner
Shelby Robinson
Created
Dec 10, 2025
Work Orders from this Case (2)
WO-01324894 Invoiced
Repair • Andrew Przybyla
Created: Dec 10, 2025 • Closed: Jan 2, 2026
WO-01324895 (current) Invoiced
Repair • Mike Huffman
Created: Dec 10, 2025 • Closed: Dec 16, 2025
Completed with minor delays
Invoiced • 84 days old
🚨
Primary Delay 11.3 days stuck in "07e-Partial Project"
⏱️
Total Delay 5.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
3.3d / 0.5d SLA
Scheduled
1.9d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
3.7d / 1.0d SLA
07e-Partial Project
11.3d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/19 NSuarez awaiting for Parent WO to be closed.

12/15/2025 CRamen Spoke with Megan and scheduled for Tuesday 12/16/2025 with tech arrival between 11-1. Megan is the POC on the DOS 815-570-7524. Call logged on WO-01324894


12/12/2025 CRamen called Megan 815-570-7524 voice message picks up and says this person doesa not have their system set up yet to leave messages. Logged on WO-01324894. Logged email requesting Wednesday 12/17/2025 with tech arrival between 1-3pm.


12/11/2025 CRamen attempted to call but no answer and VMBox not set up yet


12/10/2025 CRamen attempted to call but no answer and VMBox not set up set. Logged on WO-01324894. Logged email requesting Wednesday 12/17/2025 with an arrival window between1-3pm.


12/10/2025 SRobinson- Called Megan Larson, 1(815) 570-7524. Went to VM but VM box has not been set up yet. Sending email with WO# 27meganwatson@gmail.com and advising a coordinator will be reaching out to schedule. 

🔧 Work Performed
12/16/2025 Mike Huffman. Megan reported the high speed drill is leaking water from the hand piece. I powered up the AH9000 and tested operation, confirmed the high speed drill is leaking water from the hand piece. I pushed the gray tubing into the hand piece. Retested and the hand piece is no longer leaking water.
🔍 Technician Findings
high speed drill is leaking water from the hand piece.
⚠️ Problem Description
Travel Zone 1 PROBLEM SUMMARY WD Multiple issues ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark AH9000 (Series) Mobile Delivery System (AH9000-001, AH9000-002, AH9000-003)

Timeline

📞
Case Linked Dec 10, 12:52 PM
Case Number: 00550612
Subject: Midmark Service Request Dispatch Authorization - WO-00136913
Status: Closed
📋
Work Order Created Dec 10, 3:10 PM
Work Order: WO-01324895
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Shelby Robinson Dec 10, 3:19 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 9m
👷
▶
2 Technician Assigned Dec 10, 4:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 30m
⏳ 3.9 business days
📅
▶
2 Dispatch Scheduled Dec 15, 12:04 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 4d 19h
🔧
Status: Tech On Site by MICHAEL HUFFMAN Dec 16, 11:39 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 23h 35m
⏱️
3x Labor Added Dec 16, 1:12 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 64
✔️
Status: Completed by MICHAEL HUFFMAN Dec 16, 1:43 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 3m, 0m
⏳ 4.0 business days
📋
Status: 07e-Partial Project by Nancy Suarez Dec 19, 4:21 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 2h
🚨 12.0 business days
📄
▶
2 Status: Ready to Bill Jan 7, 11:04 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Nancy Suarez
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
🧾
▶
2 Invoice Created Jan 7, 11:10 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Assigned
Duration: 3.3 business days (threshold: 4.0 business hours)
Exceeded by 2.8 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days

🔗 Related Artifacts

📞
Case 00550612
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Mike Huffman
Scheduled
Dec 16, 12:00 PM
Created
Dec 10, 3:10 PM
Invoice #
SM-250673

Work Details (3)

Name Type Status Qty Amount Date
WL-03039272 Labor Open 1.5 $0.00 Dec 16, 1:12 PM
WL-03039273 Labor Open 1 $110.00 Dec 16, 1:12 PM
WL-03039274 Travel Open 64 $110.00 Dec 16, 1:12 PM

Details