Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324917 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Grady Memorial Hospital — 80 Jesse Hill Jr Dr SE, Atlanta GA, 30303

Dec 10, 2025 → Dec 25, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 24, 2025
✗ SLA Missed
Active: 10 biz days
🕐 Clock stopped: Completed (Dec 25, 2025)
▶ Clock Running
Status: Created
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Assigned
Dec 10 → Dec 23, 2025
9 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 9 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Dec 23 → Dec 25, 2025
1 business day (counted)
Running total: 10 of ? biz days used
Created: Dec 10, 2025 Completed: Dec 25, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 10 → Dec 10 Created ▶ Running 0 0
Dec 10 → Dec 23 Assigned ▶ Running 9 9
Dec 23 → Dec 23 Scheduled ▶ Running 0 9
Dec 23 → Dec 25 Tech On Site ▶ Running 1 10
Dispatch 0.0d
Coordinators 10.1d
Field Work 1.6d
Billing 1.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
10.1 days
Over SLA
Field Work
1.6 days
Over SLA
Billing
1.6 days
Over SLA
Created: Dec 10, 2025 Due: Dec 24, 2025 Completed: Dec 25, 2025 (on time)
📅
10.4 days Total Age
⏱️
9.4d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
11.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550699
URGENT Philips WO Request
Closed
Device failed air flow test during PM
Priority
High
Origin
Email
Reason
New Case
Contact
Clement Tabe
Owner
Shelby Robinson
Created
Dec 10, 2025
Work Orders from this Case (1)
WO-01324917 (current) Invoiced
Repair • Nkosi Wilson
Created: Dec 10, 2025 • Closed: Dec 25, 2025
Completed with significant delays
Invoiced • 84 days old
🚨
Primary Delay 9.4 days stuck in "Assigned"
⏱️
Total Delay 11.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
9.4d / 0.5d SLA
Scheduled
0.7d / 2.0d SLA
Tech On Site
1.6d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/22/2025 EMartin sent email to Kenyana McBride-Foster <kmcbride@GMH.EDU> for update on PO for device per email reply from Kenyana on 11/26 Fady advised the quote expired Kenyana replied "Can you please open up the work order back because it’s actually needs a p.m. done on it thanks"

12/19/2025 RArnold - PWO still pending entitlement

12/10/2025 EMartin FSE onsite for device failed PM working with POC to get quotes for repair 

🔧 Work Performed
Device failed air flow test during PM
🔍 Technician Findings
Device failed air flow test during PM
⚠️ Problem Description
Device failed air flow test during PM
📄 Description
V60 Ventilator
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Dec 10, 3:21 PM
Case Number: 00550699
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 10, 3:48 PM
Work Order: WO-01324917
Type: Repair
Priority: PC
👷
▶
2 Status: Assigned Dec 10, 4:06 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Erin Martin
Technician: Nkosi Wilson
⚠️ 10.0 business days
🗓️
▶
2 Status: Scheduled Dec 23, 8:58 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-23T13:00:00.000+0000
🔧
Status: Tech On Site by Nkosi Wilson Dec 23, 2:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5h 32m
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added Dec 25, 5:34 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 3h, 0m
⏳ 2.0 business days
⏱️
Labor Added Dec 29, 9:39 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 29, 9:46 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 16h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 31, 2:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
⏳ 1.5 business days
💰
Status: Invoiced by Josh Longway Jan 2, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 13h

Bottlenecks

Assigned
Duration: 9.4 business days (threshold: 4.0 business hours)
Exceeded by 8.9 business days
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

📞
Case 00550699
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Dec 23, 8:00 AM
Created
Dec 10, 3:48 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03047755 Labor Open 1 $155.00 Dec 25, 5:34 PM
WL-03047756 Labor Open 2.5 $237.50 Dec 25, 5:34 PM
WL-03048699 Labor Open 0.016666666666667 $38.00 Dec 29, 9:39 AM

Details