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WO-01324925 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Codexis Inc — 200 Penobscot Dr, Redwood City CA, 94063

Dec 10, 2025 → Dec 10, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (14 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Dec 10, 2025)
▶ Clock Running
Status: Created
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 10, 2025 Completed: Dec 10, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 10 → Dec 10 Created ▶ Running 0 0
Dec 10 → Dec 10 Ready for Scheduling ▶ Running 0 0
Dec 10 → Dec 10 Assigned ▶ Running 0 0
Dec 10 → Dec 10 Scheduled ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.1d
Billing 7.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Billing
7.5 days
Over SLA
Created: Dec 10, 2025 Due: Dec 31, 2025 Completed: Dec 10, 2025 (21 days early)
📅
0.1 days Total Age
⏱️
7.4d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
6.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550737
6008090957
Closed
28C SYS-LC-1260II Contract ends 09/30/2026 repair included PM G7167A DEAGY02390 1260 Infinity II Multisampler G4761A DEBBP34455 Upgrade InfinityLab Sample Thermostat G7165A DEAC802147 1260 Infinity II MW Detector G7104C DEAGZ02564 1260 Infinity II Flexible Pump G7116A DEAEM09021 1260 Infinity II Multicolumn Thermostat
Priority
High
Origin
Web
Reason
New Case
Contact
Melissa Mayo
Owner
Leona Coonrod
Created
Dec 10, 2025
Work Orders from this Case (1)
WO-01324925 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Dec 10, 2025 • Closed: Dec 10, 2025
Completed with minor delays
Invoiced • 84 days old
🚨
Primary Delay 7.4 days stuck in "Ready to Bill"
⏱️
Total Delay 6.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
7.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Please assign to Larry Alberty ARP to site is 20 miles. Zone 1
🔧 Work Performed
Completed PM
⚠️ Problem Description
28C SYS-LC-1260II Contract ends 09/30/2026 repair included PM G7167A DEAGY02390 1260 Infinity II Multisampler G4761A DEBBP34455 Upgrade InfinityLab Sample Thermostat G7165A DEAC802147 1260 Infinity II MW Detector G7104C DEAGZ02564 1260 Infinity II Flexible Pump G7116A DEAEM09021 1260 Infinity II Multicolumn Thermostat
📄 Description
1260 Infinity II Flexible Pump
📞 Call Description
DEC 2025 LC PM

Timeline

📞
▶
4 Case Linked Dec 10, 4:37 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01324925
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hF0000001pE6KIAU, Larry Alberty
🗓️
▶
3 Status: Scheduled Dec 10, 5:13 PM
Status: Scheduled → Dispatch Scheduled → 9x Labor Added
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2025-12-10T14:00:00.000+0000
⏱️
9x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 1, 4, 25
✔️
Status: Completed by Larry Alberty Dec 10, 5:19 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6m, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 11, 3:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 5m
⚠️ 8.0 business days
📨
▶
3 Status: Invoice Pending Dec 22, 1:38 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created
Invoice Number: SM-249754

Bottlenecks

Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours
Ready to Bill
Duration: 7.4 business days (threshold: 1.0 business days)
Exceeded by 6.4 business days

🔗 Related Artifacts

📞
Case 00550737
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Dec 10, 9:00 AM
Created
Dec 10, 4:41 PM
Invoice #
SM-249754

Work Details (9)

Name Type Status Qty Amount Date
WL-03033300 Labor Open 1 $0.00 Dec 10, 5:17 PM
WL-03033301 Labor Open 4 $456.00 Dec 10, 5:17 PM
WL-03033302 Labor Open 1 $0.00 Dec 10, 5:17 PM
WL-03033303 Travel Open 25 $180.00 Dec 10, 5:17 PM
WL-03033304 Travel Open 25 $0.00 Dec 10, 5:17 PM
WL-03033305 Parts Open 1 $0.00 Dec 10, 5:17 PM
WL-03033306 Parts Open 1 $0.00 Dec 10, 5:17 PM
WL-03033307 Parts Open 1 $0.00 Dec 10, 5:17 PM
WL-03033308 Parts Open 1 $0.00 Dec 10, 5:17 PM

Details