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Detailed work order timeline, KPIs, and analysis

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WO-01324928 ↗ ServiceMax

INVACARE • Preventive Maintenance • PSM

📍 iCare - Chestnut Point Care Center — 171 Main St., East Windsor CT, 06088

Dec 10, 2025 → Dec 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met (14 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Dec 10, 2025)
0d
▶ Clock Running
Status: Created
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 10, 2025 Completed: Dec 10, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 10 → Dec 10 Created ▶ Running 0 0
Dec 10 → Dec 10 Ready for Scheduling ▶ Running 0 0
Dec 10 → Dec 10 Assigned ▶ Running 0 0
Dec 10 → Dec 10 Scheduled ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Billing
0.0 days
Created: Dec 10, 2025 Due: Dec 31, 2025 Completed: Dec 10, 2025 (21 days early)
📅
0.1 days Total Age
⏱️
3.2d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
2.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00548523
Work order 2646
Closed
Invacare Tubs Technician to replace the door seal on an Invacare IH3652G tub and do preventative maintenance. 1143641 Door Seal Kit Tech Notes For Questions regarding this work order Please call 1-800-668-2337 EXT 4160 PLEASE DO NOT SCHEDULE SERVICE UNTIL PARTS ARRIVE, PROVIDE AN ADDRESS FOR PARTS TO SHIP TO AND IF PM LABELS ARE NEEDED
Priority
Standard
Origin
Email
Reason
New Case
Contact
Raphael Hernandez
Owner
Shelby Robinson
Created
Dec 3, 2025
Work Orders from this Case (2)
WO-01318826 Invoiced
Repair • Luis Torres
Created: Dec 4, 2025 • Closed: Dec 10, 2025
WO-01324928 (current) Invoiced
Preventive Maintenance • Luis Torres
Created: Dec 10, 2025 • Closed: Dec 10, 2025
Completed with minor delays
Invoiced • 84 days old
🚨
Primary Delay 3.2 days stuck in "Closed"
⏱️
Total Delay 2.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA
Closed
3.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/10 KSmith -- FSE is onsite today
🔧 Work Performed
**PM Complete **Visual and function tested all working components of the unit. Everything is in good working order and operating as it should. **Wiped down with cavicide spray. **Cycle tested.
🔍 Technician Findings
Unit OOS
⚠️ Problem Description
PM WO Invacare Tubs Technician to replace the door seal on an Invacare IH3652G tub and do preventative maintenance. 1143641 Door Seal Kit Tech Notes For Questions regarding this work order Please call 1-800-668-2337 EXT 4160 PLEASE DO NOT SCHEDULE SERVICE UNTIL PARTS ARRIVE, PROVIDE AN ADDRESS FOR PARTS TO SHIP TO AND IF PM LABELS ARE NEEDED Please schedule with WO-01318826.
📄 Description
Invacare IH3650 Side Entry Whirlpool Tub

Timeline

📞
Case Linked Dec 3, 1:34 PM
Case Number: 00548523
Subject: Work order 2646
Status: Closed
⚠️ 6.0 business days
📋
Work Order Created Dec 10, 4:57 PM
Work Order: WO-01324928
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Shelby Robinson Dec 10, 5:06 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 9m
👷
▶
3 Technician Assigned Dec 10, 5:12 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 5m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-10T21:00:00.000+0000
⏱️
Labor Added Dec 10, 5:20 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Luis Torres Dec 10, 5:35 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 22m, 0m
⏳ 3.8 business days
📄
▶
3 Status: Ready to Bill Dec 15, 3:14 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Nancy Suarez
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🚨 39.0 business days
🧾
Invoice Created Feb 10, 11:36 AM
Invoice Number: SM-249140

Bottlenecks

Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

📞
Case 00548523
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
Corporate
Technician
Luis Torres
Scheduled
Dec 10, 4:00 PM
Created
Dec 10, 4:57 PM
Invoice #
SM-249140

Work Details (1)

Name Type Status Qty Amount Date
WL-03033312 Labor Open 1 $105.00 Dec 10, 5:20 PM

Details