Midmark Service Request Dispatch Authorization - WO-00136956
Closed
Zone 1
WD Door is hard to close
ADDITIONAL NOTES
Enter the main door. Then turn left. Only in office on Tuesdays, Thursdays, and Fridays from 9am – 5pm. For assistance,
troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
12/11/2025 CRamen spoke with Tennia and she requested scheduled for Tuesday 12/16/2025 with tech arrival when they open at 9am (they are closed on Mondays). Tennia is the POC the DOS 513-201-7387
12/10/2025 CRamen left a vm for a returned call to schedule.
12/10/25 SReich - Left a vm, gave them the WO # and told them someone would be reaching out to schedule.
🔧Work Performed
16dec2025 fjackson tightened loose screws on door handle, determined the customer was putting the tray in backwards, showed the customer the correct orientation to put tray in, verified door closing properly, ran test cycle
🔍Technician Findings
handle loose, door hard to shut
⚠️Problem Description
Zone 1
WD Door is hard to close
ADDITIONAL NOTES
Enter the main door. Then turn left. Only in office on Tuesdays, Thursdays, and Fridays from 9am – 5pm. For assistance,
troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📋
Outbound to +15132017387
Completed Dec 11, 2025
12/11/2025 CRamen spoke with Tennia and she requested scheduled for Tuesday 12/16/2025 with tech arrival between 8-10am as they are closed on Mondays. Tennia is the POC the DOS 513-201-7387
📋
Outbound to +15132017387
Completed Dec 10, 2025
12/10/2025 CRamen left a vm for a returned call to schedule.
📋
Outbound to +15132017387
Completed Dec 10, 2025
Left a vm, gave them the WO # and told them someone would be reaching out to schedule.
Work Order: WO-01324932
Account: MIDMARK
Customer Case Number: SR 1506300 WO-00136956
Location: Cincinnati Skin Center
Address: 4565 E Galbraith Rd, Ste A, Cincinnati, OH 45236-1875
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V2734863
Contact Name: Tennia Moore
Contact Phone: 1(513) 2
PDF
SRA_WO-00136956_ver1
Dec 10, 2025
PDF
SRA_WO_00136956_ver1(2)
Dec 18, 2025
Timeline
📞
Case Linked Dec 10, 3:47 PM
Case Number:00550713
Subject:Midmark Service Request Dispatch Authorization - WO-00136956
Status:Closed
📋
▶
2
Work Order Created Dec 10, 5:10 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Dec 10, 5:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:7m
🗓️
▶
2
Status: Scheduled Dec 11, 11:58 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-12-16T14:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Robert JacksonDec 16, 9:30 AM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 21h
⏱️
▶
2
3x Labor Added Dec 16, 11:33 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:14h 3m, 0m
⏳3.1 business days
📄
▶
2
Status: Ready to Bill Dec 19, 5:11 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳0.8 business days
🧾
Invoice Created Dec 21, 11:34 PM
Invoice Number:SM-249683
Bottlenecks
Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.7 business hours
Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)