Work Order 360 View

12/12/2025 LHill-rec'd call from Amanda. She confirmed she has rec'd the parts. 12/15 with tech arrival 2-4 works for her.

Name of person you are speaking with:  Amanda Humm 

1. Onsite Access Requirements 

Are there any requirements for the technician to access the site? (credentialing, safety training, escorts, badges, PPE, etc.) 

Customer Response: No 

Are there any additional requirements to access the equipment itself (locked room, gate, etc.)? 

Customer Response: No 

2. Parts Delivery (if applicable)  N/A 

Have the shipped parts been received? ​☒​ Yes /​☐​ No  

(provide the list of Parts sent if known) 

Did they confirm each part number has arrived? ​☐​ Yes /​☐​ No 

(If No to the above): Did they confirm total number of parts? ​☐​ Yes /​☐​ No 

(If No to the above): Did they refuse to confirm parts? ​☐​ Yes /​☐​ No 

Where will the technician be able to locate the parts onsite? Amanda will have the parts. 

Customer Response:  

If parts have not arrived yet but have an ETA:   

Can the site place the parts near the equipment? ​☐​ Yes /​☐​ No 

(If No to the above): Is there a designated area for parts?  

Customer Response:   

3. Schedule Confirmation 

Confirm scheduled service date: 12/15 

Confirm arrival window (2–4 hrs): 2pm-4pm 

  (Note: Window should cover 1-2 hrs before and 1-2 hrs after expected arrival.) 

(Note: enter the time you believe the tech will arrive as the calendar "start time") 

4. Onsite Point of Contact (POC) 

Will you be the onsite POC on the scheduled date? ​☒​ Yes / ​☐​ No 

Best phone number for technician to use:  757-430-2585 

(If the above answer is NO): Onsite POC Name & Number:   

12/12/25 SReich

Your shipment

1ZE444251371155126

 Delivered On

Friday, December 12 at 10:15 A.M.

12/12/2025 SRobinson- Due date updated to match tracking. Arrival 12/12. 1ZE444251371155126 

12/12/2025 LHIll-sent email to Amanda-I see that the parts shipping from Midmark are scheduled to deliver today. My tech Chris Morning will be working in Chesapeake VA next Mon. 12/15 in the morning. Can he come to your location that afternoon between 2-4pm? Please reply all to confirm scheduling the repair visit.

12/12/2025 LHIll-LM at 1(757) 430-2585 for Amanda. trying to schedule tech visit.

12/11 MOwens Called to speak to Amanda but she was in a appt. will send an email to schedule the repair visit for Mon. 12/15 after 1pm.

12/11/2025jsells

12/11/2025 SRobinson- Called Amanda Humm, 1(757) 430-2585. Spoke with Amanda and gave her the WO# and advised a coordinator will be reaching out to schedule.