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← WO Overview

WO-01325082 ↗ ServiceMax

MIDMARK • Repair • P4

📍 VA Grand Prairie — 2737 Sherman St, Grand Prairie TX, 75051

Dec 11, 2025 → Dec 16, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Dec 17, 2025
✓ SLA Met (1 biz days early)
Active: 3 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Dec 16, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 11 → Dec 16, 2025
3 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 3 of 4 biz days used
Created: Dec 11, 2025 Completed: Dec 16, 2025
Business Days Used 3 / 4
0 4d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0 / 4
Dec 11 → Dec 11 Ready for Scheduling ▶ Running 0 0 / 4
Dec 11 → Dec 11 Assigned ▶ Running 0 0 / 4
Dec 11 → Dec 16 Scheduled ▶ Running 3 3 / 4
Dec 16 → Dec 16 Tech On Site ▶ Running 0 3 / 4
Dispatch 0.0d
Coordinators 3.6d
Field Work 0.9d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.6 days
Over SLA
Field Work
0.9 days
Billing
2.0 days
Created: Dec 11, 2025 Due: Dec 17, 2025 Completed: Dec 16, 2025 (1 days early)
📅
3.7 days Total Age
⏱️
9.1d in Closed Longest Stage
🔄
10 transitions Status Changes
⚠️
10.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00551006
Midmark Service Request Dispatch Authorization - WO-00137237
Closed
Travel Zone 1 PROBLEM SUMMARY WD / no base function ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Cornell Matthis
Owner
Shelby Robinson
Created
Dec 11, 2025
Work Orders from this Case (1)
WO-01325082 (current) Invoiced
Repair • Zachary Stieben
Created: Dec 11, 2025 • Closed: Dec 16, 2025
Completed with significant delays
Invoiced • 83 days old
🚨
Primary Delay 9.1 days stuck in "Closed"
⏱️
Total Delay 10.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
3.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
10.8d / 1.0d SLA
WO Correction Needed
2.0d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/30 NSuarez WO only has travel no repair time.

12/11 KKelch called Cornell to schedule for 12/16 between 12 and 2 pm. Customer confirmed. 

12/11/2025 SRobinson- Called Cornell Matthis, 1(760) 703-9587. Call didnt ring just said call rejected and disconnected. Tried calling again, 1(760) 703-9587, spoke with cornell and gave him the WO# and advised a coordinator will be reaching out to schedule. 

🔧 Work Performed
Found loose actuator connection on the PCB Board. Reseated the actuator connecter onto the Main PCB Board. Unit function tested and passed. Unit returned to service.
🔍 Technician Findings
12/15/2025 Zachary Stieben arrived on site. Found Midmark 626 chair with no base function.
⚠️ Problem Description
Travel Zone 1 PROBLEM SUMMARY WD / no base function ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark 626 (Series) (-001 thru -006) Barrier-Free Exam Chair

Timeline

📞
Case Linked Dec 11, 12:53 PM
Case Number: 00551006
Subject: Midmark Service Request Dispatch Authorization - WO-00137237
Status: Closed
📋
Work Order Created Dec 11, 1:31 PM
Work Order: WO-01325082
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Shelby Robinson Dec 11, 1:52 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 20m
👷
▶
2 Technician Assigned Dec 11, 2:45 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 52m
🗓️
▶
2 Status: Scheduled Dec 11, 3:29 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-16T18:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Zachary Stieben Dec 16, 11:09 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 19h
✔️
Status: Completed by Zachary Stieben Dec 16, 12:03 PM
From: Tech On Site
To: Completed
Duration in Previous: 53m
🚗
▶
2 Travel Added Dec 16, 2:14 PM
Travel Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 0.83333333333333
🏁
Status: Closed by Zachary Stieben Dec 16, 6:15 PM
From: Completed
To: Closed
Duration in Previous: 6h 12m
⚠️ 9.7 business days
✏️
Status: WO Correction Needed by Nancy Suarez Dec 30, 10:44 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 13d 16h
⏳ 2.0 business days
🏁
Status: Closed by Zachary Stieben Dec 31, 1:24 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 2h
⏳ 2.0 business days
📄
▶
3 Status: Ready to Bill Jan 2, 10:40 AM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-250362
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 9.1 business days (threshold: 1.0 business days)
Exceeded by 8.1 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours

🔗 Related Artifacts

📞
Case 00551006
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Zachary Stieben
Scheduled
Dec 16, 1:00 PM
Created
Dec 11, 1:31 PM
Invoice #
SM-250362

Work Details (3)

Name Type Status Qty Amount Date
WL-03039365 Travel Open 10 $110.00 Dec 16, 2:14 PM
WL-03039366 Labor Open 0.25 $0.00 Dec 16, 2:16 PM
WL-03039367 Labor Open 0.83333333333333 $110.00 Dec 16, 2:16 PM

Details