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WO-01325088 ↗ ServiceMax

WEST ORANGE FIRE DEPARTMENT • Repair • P7

📍 West Orange FD - Station 5 — 25 Mount Pleasant Pl, West Orange NJ, 07052

Dec 11, 2025 → Dec 11, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 22, 2025
✓ SLA Met (6 biz days early)
Active: 1 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Dec 12, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
1d
▶ Clock Running
Status: Scheduled
Dec 11 → Dec 12, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
Created: Dec 11, 2025 Completed: Dec 12, 2025
Business Days Used 1 / 7
0 7d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0 / 7
Dec 11 → Dec 11 Ready for Scheduling ▶ Running 0 0 / 7
Dec 11 → Dec 11 Assigned ▶ Running 0 0 / 7
Dec 11 → Dec 12 Scheduled ▶ Running 1 1 / 7
Dispatch 0.0d
Coordinators 0.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.7 days
Created: Dec 11, 2025 Due: Dec 22, 2025 Completed: Dec 12, 2025 (10 days early)
📅
0.7 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00550964
urgent tech on site
Closed
Q-00031561 Model 175 (Series) 21N-455651 needs part # 0567075 tech has the part in trunk stock
Priority
Critical
Origin
Email
Reason
New Case
Contact
Giuseppe Chirico
Owner
Sherry Reich
Created
Dec 11, 2025
Work Orders from this Case (1)
WO-01325088 (current) Invoiced
Repair • Curtis Allen
Created: Dec 11, 2025 • Closed: Dec 11, 2025
Completed with minor delays
Invoiced • 83 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
0.7d / 2.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/11 KSmith -- FSE is onsite today and requested WO
🔧 Work Performed
Removed and replaced rail fastener SN: 09N-111591 Functional tests were performed unit is operating correctly.
🔍 Technician Findings
Truck R-4 Ferno 175 Rail Fastener, SN: 09N-111591, missing contact ball point
⚠️ Problem Description
Q-00031561 Model 175 (Series) 21N-455651 needs part # 0567075 tech has the part in trunk stock https://www.ebiotrack.com/workorder.php?wo=70301
📄 Description
Ferno Model 175 (Series) Fastener System (175, 175-1, 175-2, 175-3, 175-4, 175-5)

Timeline

📞
Case Linked Dec 11, 11:39 AM
Case Number: 00550964
Subject: urgent tech on site
Status: Closed
📋
▶
5 Work Order Created Dec 11, 1:49 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned → Dispatch Scheduled
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Kourtney Smith
Technician: Curtis Allen
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 2m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-11T14:00:00.000+0000
🔩
▶
3 Parts Added Dec 11, 7:23 PM
Parts Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Curtis Allen
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5h 32m, 0m
⏳ 3.6 business days
📄
Status: Ready to Bill by Diane Patton Dec 16, 5:03 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 21h, 0m
🚨 13.9 business days
🧾
Invoice Created Jan 6, 5:54 PM
Invoice Number: SM-249232

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00550964
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Curtis Allen
Scheduled
Dec 11, 9:00 AM
Created
Dec 11, 1:49 PM
Invoice #
SM-249232

Work Details (2)

Name Type Status Qty Amount Date
WL-03034975 Parts Open 1 $206.00 Dec 11, 7:23 PM
WL-03034983 Labor Open 0.25 $0.00 Dec 11, 7:24 PM

Details