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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325150 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Navy Health Clinic — Portsmouth Naval Shipyard, Portsmouth NH, 03804

Dec 11, 2025 → Dec 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (27 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Dec 19, 2025)
1d
▶ Clock Running
Status: Created
Dec 11 → Dec 12, 2025
1 business day (counted)
Running total: 1 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 12 → Dec 19, 2025
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 6 of ? biz days used
Created: Dec 11, 2025 Completed: Dec 19, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 12 Created ▶ Running 1 1
Dec 12 → Dec 19 Scheduled ▶ Running 5 6
Dec 19 → Dec 19 Tech On Site ▶ Running 0 6
Dispatch 1.5d
Coordinators 5.1d
Field Work 0.2d
✓ SLA Met
Dispatch
1.5 days
Over SLA
Coordinators
5.1 days
Over SLA
Field Work
0.2 days
Created: Dec 11, 2025 Due: Jan 30, 2026 Completed: Dec 19, 2025 (42 days early)
📅
5.9 days Total Age
⏱️
5.1d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
5.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00551050
URGENT Philips WO Request
Closed
Sparq Ultrasound System Installed Product 93666562 Serial Number US62111731
Priority
High
Origin
Email
Reason
New Case
Contact
Miguel Sarabia
Owner
Kimberly Hardison
Created
Dec 11, 2025
Work Orders from this Case (1)
WO-01325150 (current) Invoiced
Preventive Maintenance • Joseph Nuovo
Created: Dec 11, 2025 • Closed: Dec 18, 2025
Completed with minor delays
Invoiced • 83 days old
🚨
Primary Delay 5.1 days stuck in "Scheduled"
⏱️
Total Delay 5.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.5d / 0.5d SLA
Scheduled
5.1d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/19/2025 SRobinson- Created follow up WO as requested. (WO-01327365)

12/12/2025 Brod - called 2074383946 to speak to George Dodd, he confirmed FSE onsite for 12/18. george.w.dodd.mil@health.mil

🔧 Work Performed
PM not completed as FSE was not allowed on site.
🔍 Technician Findings
FSE not given access to site, not informed before hand that real ID or passport is required.
⚠️ Problem Description
Sparq Ultrasound System Installed Product 93666562 Serial Number US62111731
📞 Call Description
BG Required PM

Timeline

📞
Case Linked Dec 11, 2:30 PM
Case Number: 00551050
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 11, 3:13 PM
Work Order: WO-01325150
Type: Preventive Maintenance
Priority: PC
👷
▶
3 Technician Assigned Dec 12, 12:07 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-12-18T06:00:00.000+0000, 2025-12-18T00:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 20h 54m
📅
Dispatch Scheduled by Mandy Newman Dec 12, 12:40 PM
Scheduled For: 2025-12-18T13:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Joseph Nuovo Dec 18, 8:43 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 8h
⏱️
5x Labor Added Dec 18, 8:59 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2.5, 1, 118, 115
✔️
▶
2 Status: Completed Dec 18, 10:13 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Joseph Nuovo
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.2 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 22, 9:01 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 10h, 0m
🚨 13.0 business days
🧾
Invoice Created Jan 9, 10:09 AM
Invoice Number: SM-249695

Bottlenecks

Entered
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.8 business hours
Scheduled
Duration: 5.1 business days (threshold: 2.0 business days)
Exceeded by 3.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00551050
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Joseph Nuovo
Scheduled
Dec 18, 8:00 AM
Created
Dec 11, 3:13 PM
Invoice #
SM-249695

Work Details (5)

Name Type Status Qty Amount Date
WL-03042688 Labor Open 2.5 $0.00 Dec 18, 8:59 PM
WL-03042689 Labor Open 2.5 $0.00 Dec 18, 8:59 PM
WL-03042690 Expenses Open 1 $0.00 Dec 18, 8:59 PM
WL-03042691 Travel Open 118 $0.00 Dec 18, 8:59 PM
WL-03042692 Travel Open 115 $0.00 Dec 18, 8:59 PM

Details