Oak Street Health - 48 Hour - 127475: New Work Order Assigned
Closed
Work Order #127475
Work Order Description:
Our EKG machine is not working. We are receiving unconfirmed reports and as per provider its not reading accurately. We have performed an EKG on a team member and the error message that comes up is that the leads is not connected however, the leads are properly connected to the patient. We have tried to plug in new banana leads thinking there was an issue with the wires and still the same message.
12/15 KSmith -- Scheduled for Wednesday with Jessica. 1-3pm
12/15 KSmith -- Sent email to schedule for Wednesday
12/12 KSmith -- Sent email to schedule for Monday
🔧Work Performed
Replaced AM12 and leads set. Tested with no faults. Also advised site to place electrodes in zip lock bag. Also advised staff on how to save patient ECG.
🔍Technician Findings
Found EKG leads not being recognized by AM12 module.
⚠️Problem Description
Work Order #127475
Work Order Description:
Our EKG machine is not working. We are receiving unconfirmed reports and as per provider its not reading accurately. We have performed an EKG on a team member and the error message that comes up is that the leads is not connected however, the leads are properly connected to the patient. We have tried to plug in new banana leads thinking there was an issue with the wires and still the same message. https://www.ebiotrack.com/workorder.php?wo=70324
📧
Email:Re: [EXTERNAL] Re: Oak Street Health - University Ave -- EMSAR Repair -- WO-01325197
Completed Dec 15, 2025
From: jessica.pena@oakstreethealth.com
To: ksmith@emsar.com
Hello,
Yes, Wednesday works. Thank you.
TEAM WORK MAKES THE DREAM WORK!
Jessica Pena | Practice Manager| c. 929-434-9232
| Bronx-NY-2| University Ave www.oakstreethealth.com <https://protect.checkpoint.com/v2/r01/___http://www.oakstreethealth.com/___.YzJ1OmVtc2FyMTpjOm86MzdmNDc4NTI3NTQ4OTQ2YzFkNmUzOWJlZGZiY2YzYjA6NzplOGFlOmI4MDQ2ZGFhYjMyNzI4M2M2N2Q2N2JmNGY3MzQyODZhZDA2M2NkMjk1YjM5ZjlmNjFlYzUyZTRkNDMxYWI3ZTg6aDpUOkY>
📧
Email: Re: Oak Street Health - University Ave -- EMSAR Repair -- WO-01325197
Completed Dec 15, 2025
To: jessica.pena@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Re: Oak Street Health - University Ave -- EMSAR Repair -- WO-01325197
Body:
Hi Jessica,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at Oak Street Health - University Ave located at 1953 University Ave?
· If not, would you have the contact information of the person I need to sp
📧
Email: Oak Street Health - University Ave -- EMSAR Repair -- WO-01325197
Completed Dec 12, 2025
To: jessica.pena@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Oak Street Health - University Ave -- EMSAR Repair -- WO-01325197
Body:
Hi Jessica,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at Oak Street Health - University Ave located at 1953 University Ave?
· If not, would you have the contact information of the person I need to speak wit
📅
WO-01325197 - Virtual Tech - Field Repair - Bronx - Oak Street Health - University Ave
Dec 17, 2025 2:00pm – 3:00pm
Work Order: WO-01325197
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - University Ave
Address: 1953 University Ave., Bronx, NY 10453
Manufacturer:
Model #:
Serial #:
Contact Name: Jessica Pena
Contact Phone: 9294349232
Contact Email: jessica.pena@oakstreethealth.c
Timeline
📞
Case Linked Dec 11, 4:57 PM
Case Number:00551113
Subject:Oak Street Health - 48 Hour - 127475: New Work Order Assigned
Status:Closed
📋
▶
2
Work Order Created Dec 12, 8:40 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 12, 9:13 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:32m
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Dec 15, 11:24 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-12-17T19:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Mohamed ShareedDec 17, 3:14 PM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 3h
🔩
3x Parts Added Dec 17, 6:10 PM
Type:Parts, Travel
Status:Open
Qty:1, 61, 4
⏱️
▶
2
4x Labor Added Dec 17, 6:24 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:3h 13m, 0m
⏳2.7 business days
📄
Status: Ready to Bill by Diane PattonDec 19, 4:52 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 22h
⚠️8.9 business days
📨
Status: Invoice Pending by Diane PattonJan 2, 6:11 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:14d 1h
🧾
▶
2
Invoice Created Jan 2, 6:30 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:19m
Bottlenecks
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.6 business hours
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 8.3 business days (threshold: 1.0 business days)