Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01325220 ↗ ServiceMax

Modern Animal Hospital • Preventive Maintenance • PSM

📍 MODERN ANIMAL SOLA — 1100 S LAMAR BLVD STE 1105 BLDG 1, Austin TX, 78704-0193

Dec 12, 2025 → Feb 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (16 biz days late)
Active: 29 biz days
Paused: 7 biz days
🕐 Clock stopped: Invoiced (Feb 5, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: On Hold
Dec 12 → Dec 31, 2025
12 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Jan 2, 2026
1 business day (counted)
Running total: 13 of ? biz days used
⏸7d
⏸ Clock Paused
Status: Ready for Release
Jan 2 → Jan 13, 2026
7 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 13 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Jan 13 → Jan 20, 2026
4 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Completed
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Closed
Jan 20 → Jan 21, 2026
1 business day (counted)
Running total: 18 of ? biz days used
5d
▶ Clock Running
Status: Ready to Bill
Jan 21 → Jan 28, 2026
5 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 23 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 28 → Jan 28, 2026
0 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 23 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Jan 28 → Feb 4, 2026
5 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Completed
Feb 4 → Feb 4, 2026
0 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 4 → Feb 5, 2026
1 business day (counted)
Running total: 29 of ? biz days used
Created: Dec 12, 2025 Invoiced: Feb 5, 2026
Show SLA Clock Detail (15 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 12 Created ▶ Running 0 0
Dec 12 → Dec 31 On Hold ▶ Running 12 12
Dec 31 → Jan 2 Ready for Scheduling ▶ Running 1 13
Jan 2 → Jan 13 Ready for Release ⏸ Paused 7
Jan 13 → Jan 13 Assigned ▶ Running 0 13
Jan 13 → Jan 20 Scheduled ▶ Running 4 17
Jan 20 → Jan 20 Completed ▶ Running 0 17
Jan 20 → Jan 21 Closed ▶ Running 1 18
Jan 21 → Jan 28 Ready to Bill ▶ Running 5 23
Jan 28 → Jan 28 Ready for Scheduling ▶ Running 0 23
Jan 28 → Jan 28 Ready for Release ⏸ Paused 0
Jan 28 → Jan 28 Assigned ▶ Running 0 23
Jan 28 → Feb 4 Scheduled ▶ Running 5 28
Feb 4 → Feb 4 Completed ▶ Running 0 28
Feb 4 → Feb 5 Incomplete ▶ Running 1 29
Dispatch 0.0d
Holding 21.0d (excluded)
Coordinators 9.9d
Incomplete 2.0d (excluded)
Billing 25.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
21.0 days
Coordinators
9.9 days
Over SLA
Incomplete (excluded from total)
2.0 days
Billing
25.0 days
Over SLA
Created: Dec 12, 2025 Due: Feb 3, 2026 Completed: Feb 5, 2026 (1 days late)
📅
37.0 days Total Age
⏱️
19.0d in Ready to Bill Longest Stage
🔄
17 transitions Status Changes
⚠️
28.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 19, 2026
Visit 2 Feb 3, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00551209
eBiotrack - Automated New Inspection Created
Closed
Vaporizer PM - Vaporizer 2 pieces https://www.ebiotrack.com/inspection.php?iid=31923
Priority
Standard
Origin
Email
Reason
New Case
Contact
Emerson LaFebre
Owner
Sherry Reich
Created
Dec 12, 2025
Work Orders from this Case (1)
WO-01325220 (current) Invoiced
Preventive Maintenance • Anthony Wirth
Created: Dec 12, 2025 • Closed: Feb 5, 2026
Completed with significant delays
Invoiced • 82 days old
🚨
Primary Delay 19.0 days stuck in "Ready to Bill"
⏱️
Total Delay 28.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
13.0d
Ready for Scheduling
1.9d / 1.0d SLA
Ready for Release
8.0d
Scheduled
8.0d / 2.0d SLA
Closed
2.3d / 1.0d SLA
Ready to Bill
24.5d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Incomplete
2.0d
Invoice Pending
0.0d / 2.0d SLA
Invoiced
0.4d
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


1/28/26 RBerry- Received confirmation from Fantasia to schedule for 2/3/26 with an arrival time between 9-11AM. See logged email. Updated due date.


1/28/26 RBerry- Emailed Fantasia to schedule for the technician to return on 2/3/26 with an arrival time between 9-11AM. Waiting for confirmation. See logged email.


01/28/2026 DNakoff - Tech will have to return, problem description was confusing and tech only swapped two vaporizers. There is a third vaporizer on site that needs swapped with Modern loaner and the vap onsite shipped to GAS for calibration.


Part of Modern Animal Project. ASC does not need to work this WO. Rhea Berry is working project WOs.



1/13/26 RBerry- Received email fron Fantasia Waddell stating that the site has too many procedures on 1/16 and asked for another date. Offered to schedule for 1/19/26 with an arrival time between 9-11AM. Received confirmation from Fantasia. See logged email on WO-01313708



1/12/26 RBerry- Emailed Fantasia and Emerson to schedule PAS for 1/16/26 with an arrival time between 8-10AM. Also email to schedule LAMR for 1/15/26 with arrival time between 9-11AM. See logged email on WO-01313754


12/12/2025 DNakoff - Working directly with GAS for the vaporizer exchange. Needs to be scheduled with preventative maintenanc

🔧 Work Performed
I am taking off serial #GAS 2378, placing on serial number GAS 2451 to anesthesia unit Matrx VMS Plus I am taking off serial #GAS 2345, placing on serial number GAS 2052 to anesthesia unit Matrx VMS Plus Perform basic leak test Re-box old vaporizers in the original shipping container Drop off the return package at UPS 2/3/2026 AW Arrived on site, and customer stated that they didn't have the new vaporizer. I don't have a tracking number of the vaporizer to confirm. Will have to return once the vaporizer has arrived.
🔍 Technician Findings
Shipping Label for 2378: UPS 1Z 9A5 E86 90 4023 8912 Shipping Label for 2345: UPS 1Z 9A5 E86 90 4271 3305
⚠️ Problem Description
Vaporizer PM - Vaporizer Exchange/Turn-around to be coordinated with semi-annual preventative maintenance. Please PM all vaporizers onsite. https://www.ebiotrack.com/inspection.php?iid=31923

Timeline

📞
Case Linked Dec 12, 12:02 AM
Case Number: 00551209
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Dec 12, 10:15 AM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Sherry Reich
From: Entered
To: On Hold
Duration in Previous: 1m
🚨 13.0 business days
📅
Status: Ready for Scheduling by Dylan Nakoff Dec 31, 1:08 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 19d 2h
2.0 business days
Status: Ready for Release by Rhea Berry Jan 2, 10:29 AM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 1d 21h
⚠️ 8.0 business days
👷
3 Technician Assigned Jan 13, 4:14 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 11d 5h, 0m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-01-19T14:30:00.000+0000
4.0 business days
⏱️
3x Labor Added Jan 19, 7:20 PM
Type: Labor, Travel
Status: Open
Qty: 3, 1.5, 102
✔️
Status: Completed by Anthony Wirth Jan 19, 7:25 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 3h, 0m
2.0 business days
💵
2 2x Expenses Added Jan 21, 2:54 PM
2x Expenses Added → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From: Closed
To: Ready to Bill
Duration in Previous: 1d 19h
⚠️ 6.0 business days
📅
Status: Ready for Scheduling by Dylan Nakoff Jan 28, 1:07 PM
From: Ready to Bill
To: Ready for Scheduling
Duration in Previous: 6d 22h
Status: Ready for Release by Rhea Berry Jan 28, 2:13 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 1h 5m
👷
4 Technician Assigned Jan 28, 2:19 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 5m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2026-02-03T14:30:00.000+0000
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 1m
⚠️ 5.0 business days
⏱️
2 2x Labor Added Feb 3, 6:52 PM
2x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 108
✔️
Status: Completed by Anthony Wirth Feb 3, 7:05 PM
From: Scheduled, Completed
To: Completed, Incomplete
Duration in Previous: 6d 4h, 0m
2.6 business days
🏁
Status: Closed by Wendy Argueta Feb 5, 8:52 AM
From: Incomplete
To: Closed
Duration in Previous: 1d 13h
📄
Status: Ready to Bill by Diane Patton Feb 5, 10:58 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2h 6m
🚨 19.0 business days
📨
Status: Invoice Pending by Diane Patton Mar 4, 1:45 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 27d 2h
💰
Status: Invoiced by Diane Patton Mar 4, 1:52 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
💵
Status: Billing Review by Yecenia Campos Mar 4, 5:08 PM
From: Invoiced
To: Billing Review
Duration in Previous: 3h 16m
💰
Status: Invoiced by Diane Patton Mar 4, 5:22 PM
From: Billing Review
To: Invoiced
Duration in Previous: 13m
🧾
Invoice Created Mar 4, 5:29 PM
Invoice Number: SM-255587

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Ready to Bill
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days

🔗 Related Artifacts

📞
Case 00551209
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
Edge
Technician
Anthony Wirth
Scheduled
Feb 3, 9:30 AM
Created
Dec 12, 10:15 AM
Invoice #
SM-255587

Work Details (8)

Name Type Status Qty Amount Date
WL-03071029 Labor Open 3 $0.00 Jan 19, 7:20 PM
WL-03071028 Labor Open 1.5 $0.00 Jan 19, 7:20 PM
WL-03071030 Travel Open 102 $0.00 Jan 19, 7:20 PM
WL-03073602 Expenses Open 1 $36.00 Jan 21, 2:54 PM
WL-03073601 Parts Open 2 $780.00 Jan 21, 2:54 PM
WL-03090158 Labor Open 3 $0.00 Feb 3, 6:52 PM
WL-03090159 Labor Open 0.5 $0.00 Feb 3, 6:52 PM
WL-03090200 Travel Open 108 $275.00 Feb 3, 6:56 PM

Details