12/12/2025 CRamen logged email confirming Monday 12/15/2025 with an arrival window between 8-10am.
12/12/2025 CRamen logged email requesting Monday 12/15/2025 with an arrival window between 8-10am. Placeholder set.
🔧Work Performed
Annual Inspection - Completed annual safety and function testing on 71 equipment
🔍Technician Findings
Completed annual safety and function testing on 71 equipment
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 71
https://www.ebiotrack.com/inspection.php?iid=31934
📧
Email:Re: EMSAR Request for service at HEALTHNET - Northeast Health Center (Email to schedule service)
Completed Dec 12, 2025
From: Jerome.Johnson@indyhealthnet.org
To: Toya.Brown@indyhealthnet.org
Cc: cramen@emsar.com
Charles, can you confirm that this time parameter works for you?
Jerome C. Johnson, D.Div.Supply Chain ManagerHealthNet Inc.(317) 665 - 0148Jerome.Johnson@indyhealthnet.orgFrom: Brown, Toya <Toya.Brown@indyhealthnet.org>Sent: Friday, December 12, 2025 11:16 AMTo: Johnson, Jerome C <Jerome.Johnson@indyhealthnet.org>Cc: Charles Ramen <cramen@emsar.com>Subject: Re: EMSAR Request for service at HEALTHNET -
📧
Email: EMSAR Request for service at HEALTHNET - Northeast Health Center (Email to schedule service)
Completed Dec 12, 2025
To: jerome.johnson@indyhealthnet.org
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at HEALTHNET - Northeast Health Center (Email to schedule service)
Body:
Hi Jerome Johnson,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 71
Here’s the location information we have on file:
Location:
HEALTHNET - Northeast Health Center
3908 Meadows Dr., 2nd f
📅
WO-01325239 - Inspection - Indianapolis - HEALTHNET - Northeast Health Center
Dec 15, 2025 9:00am – 4:00pm
Work Order: WO-01325239
Account: HealthNet, Inc.
Customer Case Number:
Location: HEALTHNET - Northeast Health Center
Address: 3908 Meadows Dr., 2nd floor, Indianapolis, IN 46205
Manufacturer:
Model #:
Serial #:
Contact Name: Jerome Johnson
Contact Phone: 317 665 0148
Contact Email: jerome.johnso
Timeline
📞
Case Linked Dec 12, 6:00 AM
Case Number:00551231
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
4
Work Order Created Dec 12, 10:54 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
Technician Assigned by Charles Ramen
Technician:Vincent Nyathi
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:1m
🗓️
▶
2
Status: Scheduled Dec 12, 11:23 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-12-15T14:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Vincent NyathiDec 15, 11:18 AM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 23h
⏱️
▶
2
5x Labor Added Dec 15, 9:41 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:10h 23m, 0m
⏳3.3 business days
📄
Status: Ready to Bill by Diane PattonDec 18, 12:34 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:2d 14h, 0m
⏳2.0 business days
🧾
Invoice Created Dec 21, 9:52 PM
Invoice Number:SM-249370
Bottlenecks
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)