Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326328 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Cross-Training • PC

📍 Christopher Carroll Trunk Stock — 7101 Vestal Blvd, North Little Rock AR, 72113

Dec 12, 2025 → Dec 27, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 10, 2026
✓ SLA Met (9 biz days early)
Active: 9 biz days
🕐 Clock stopped: Completed (Dec 27, 2025)
▶ Clock Running
Status: Created
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 1 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 27, 2025
8 business days (counted)
Running total: 9 of ? biz days used
Created: Dec 12, 2025 Completed: Dec 27, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 12 Created ▶ Running 0 0
Dec 12 → Dec 15 Ready for Scheduling ▶ Running 1 1
Dec 15 → Dec 15 Assigned ▶ Running 0 1
Dec 15 → Dec 27 Scheduled ▶ Running 8 9
Dispatch 0.0d
Coordinators 10.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
10.4 days
Over SLA
Created: Dec 12, 2025 Due: Jan 10, 2026 Completed: Dec 27, 2025 (14 days early)
📅
9.9 days Total Age
⏱️
8.5d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
7.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Dec 23, 2025
Visit 2 Dec 24, 2025
Visit 3 Dec 26, 2025
Visit 4 Dec 27, 2025

AI Analysis

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Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00549263
New Training Request. Waiting for Mentor to create OJT WOs.
Closed
1x for CBTs for HCP Pre-training ending 1/10/2026
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Dec 5, 2025
Work Orders from this Case (2)
WO-01326328 (current) Invoiced
Cross-Training • Christopher Carroll
Created: Dec 12, 2025 • Closed: Dec 27, 2025
WO-01326329 Invoiced
Cross-Training • Christopher Carroll
Created: Dec 12, 2025 • Closed: Jan 24, 2026
Completed with minor delays
Invoiced • 82 days old
🚨
Primary Delay 8.5 days stuck in "Scheduled"
⏱️
Total Delay 7.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
8.5d / 2.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
12/23-12/27 Training
🔍 Technician Findings
12/23-12/27 Training
⚠️ Problem Description
1x for CBTs for HCP Pre-training ending 1/10/2026

Timeline

📞
Case Linked Dec 5, 12:00 PM
Case Number: 00549263
Subject: New Training Request. Waiting for Mentor to create OJT WOs.
Status: Closed
⚠️ 6.0 business days
📋
▶
2 Work Order Created Dec 12, 11:29 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 2.0 business days
👷
▶
4 Technician Assigned Dec 15, 2:54 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3d 3h
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-05T13:00:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 3m
⏳ 3.0 business days
📅
Dispatch Scheduled by Melissa Owens Dec 17, 2:34 PM
Scheduled For: 2026-01-06T13:00:00.000+0000
📅
Dispatch Scheduled by Matthew Bateman Dec 17, 2:52 PM
Scheduled For: 2025-12-18T13:00:00.000+0000
⚠️ 7.0 business days
💵
Expenses Added Dec 26, 1:36 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
3 Labor Added Dec 27, 11:19 AM
Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 4
⏱️
▶
2 Labor Added Dec 27, 11:24 AM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Carroll
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 11d 20h, 0m
⏳ 1.0 business days
📄
▶
2 Status: Ready to Bill Dec 29, 3:14 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250092

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours
Scheduled
Duration: 8.5 business days (threshold: 2.0 business days)
Exceeded by 6.5 business days

🔗 Related Artifacts

📞
Case 00549263
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Christopher Carroll
Scheduled
Dec 18, 8:00 AM
Created
Dec 12, 11:29 AM
Invoice #
SM-250092

Work Details (5)

Name Type Status Qty Amount Date
WL-03048036 Expenses Open 1 $0.00 Dec 26, 1:36 PM
WL-03048472 Labor Open 2.5 $0.00 Dec 27, 11:19 AM
WL-03048473 Labor Open 8 $0.00 Dec 27, 11:21 AM
WL-03048474 Labor Open 4 $0.00 Dec 27, 11:23 AM
WL-03048475 Labor Open 2 $0.00 Dec 27, 11:24 AM

Details