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← WO Overview

WO-01326382 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Pine Bluff Animal Hospital — 7995 Pine Bluff Rd, Morris IL, 60450-9566

Dec 12, 2025 → Dec 31, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Dec 18, 2025
✗ SLA Missed (7 biz days late)
Active: 11 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Dec 31, 2025)
🏭 Customer Supplied Parts (1)
SLA Target
▶ Clock Running
Status: Created
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
4d
▶ Clock Running
Status: Scheduled
Dec 12 → Dec 18, 2025
4 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 4 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 18 → Dec 19, 2025
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Entered
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 4 of 4 biz days used
4d
▶ Clock Running
Status: Assigned
Dec 19 → Dec 26, 2025
4 business days (counted)
Running total: 8 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 26 → Dec 31, 2025
3 business days (counted)
Running total: 11 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 11 of 4 biz days used
Created: Dec 12, 2025 Completed: Dec 31, 2025
Business Days Used 11 / 4
0 4d budget +7d over
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 12 Created ▶ Running 0 0 / 4
Dec 12 → Dec 12 Ready for Scheduling ▶ Running 0 0 / 4
Dec 12 → Dec 12 Assigned ▶ Running 0 0 / 4
Dec 12 → Dec 18 Scheduled ▶ Running 4 4 / 4
Dec 18 → Dec 18 Tech On Site ▶ Running 0 4 / 4
Dec 18 → Dec 19 Awaiting Parts ⏸ Paused 1 —
Dec 19 → Dec 19 Ready for Scheduling ▶ Running 0 4 / 4
Dec 19 → Dec 19 Entered ▶ Running 0 4 / 4
Dec 19 → Dec 26 Assigned ▶ Running 4 8 / 4
Dec 26 → Dec 31 Scheduled ▶ Running 3 11 / 4
Dec 31 → Dec 31 Tech On Site ▶ Running 0 11 / 4
Dispatch 0.0d
Material Management 1.6d
Coordinators 13.1d
Field Work 0.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.6 days
Coordinators
13.1 days
Over SLA
Field Work
0.7 days
Billing
0.0 days
Created: Dec 12, 2025 Due: Dec 26, 2025 Completed: Dec 31, 2025 (4 days late)
📅
12.6 days Total Age
⏱️
4.5d in Assigned Longest Stage
🔄
12 transitions Status Changes
⚠️
11.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Andrew Przybyla — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 18, 2025
Visit 2 Dec 31, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00551329
Midmark Service Request Dispatch Authorization - WO-00137315
Closed
Travel Zone 2 PROBLEM SUMMARY NWD Fill Issues ADDITIONAL NOTES If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you! PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number Ship Exchanged Open 743881 014-0419-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jennavive Kornack
Owner
Shelby Robinson
Created
Dec 12, 2025
Work Orders from this Case (1)
WO-01326382 (current) Invoiced
Repair • Andrew Przybyla
Created: Dec 12, 2025 • Closed: Dec 31, 2025
Completed with significant delays
Invoiced • 82 days old
🚨
Primary Delay 4.5 days stuck in "Assigned"
⏱️
Total Delay 11.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Scheduled
8.4d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Awaiting Parts
1.6d / 3.0d SLA
Assigned
4.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/26 KKelch called Jennavive to schedule for 12/30 between 12 and 2 pm. She asked for 12/31 between 9 and 11 am. Customer confirmed. 

212/24 KKelch called Jennavive to schedule for 12/26 between 12 and 2 pm. Busy signal came up. 

12/23 KKelch called Jennavive to schedule for 12/26 between 12 and 2 pm. Left info. 

12/19/2025 SRobinson-

Order No: 745140


Customer PO No: SR1508222


Customer: Pine Bluff Animal Hospital


Service Request NO: 1508222


Ship To Name: Pine Bluff Animal Hospital


Ship To Address: 7995 Pine Bluff Rd    


Ship To City/State: Morris, IL 60450-9566


Waybill (Tracking #): 1ZE444250372732395


Carrier: UPS-Parcel-Ground


The following items have shipped from Midmark Corporation on: 19-DEC-2025


LINE NO: 1.1 QTY: 1 ITEM: 014-0184-00 SERIAL #: DESCRIPTION: MALE ELBOW 1/4 X 1/8 MPT


LINE NO: 2.1 QTY: 1 ITEM: 014-0414-00 SERIAL #: DESCRIPTION: TUBE, AIR VALVE IN, M11/M11D


LINE NO: 3.1 QTY: 1 ITEM: 014-0202-03 SERIAL #: DESCRIPTION: MALE BRANCH TEE 1/4X1/4 MPT


12/12/2025 CRamen spoke with Genevieve and scheduled for Thursday 12/18/2025 with tech arrival between 11am and 1pm.


12/12/25 SReich

Order No: 743881 Customer PO No: SR1508222 Customer: Pine Bluff Animal Hospital Service Request NO: 1508222 Ship To Name: Pine Bluff Animal Hospital Ship To Address: 7995 Pine Bluff Rd Ship To City/State: Morris, IL 60450-9566 Waybill (Tracking #): 1ZE444250348237234 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 12-DEC-2025 LINE NO: 1.1 QTY: 1 ITEM: 014-0419-00 SERIAL #: DESCRIPTION: AIR VALVE SOLENOID


12/12/2025 SRobinson- Added revised form and updatd problem description to match.

12/12/2025 SRobinson- Called Jennavive Kornack, 1(815) 942-5365. Waited on hold for a long period of time then disconnected the call to send an email to jkornack@pinebluffvet.com with WO# and advising a coordinator will be reaching out to schedule.

🔧 Work Performed
12/18/2025 Mike Huffman. Replaced the Air Valve Solenoid part 014-0419-00. Started an Unwrapped cycle which failed with error C534 steam temp low. The copper tube on the right side of the Air Valve Solenoid is leaking, The nut is tight. I reseated the nut, started another cycle which failed with error C534. There is water / steam leaking from the right side of the Air Valve Solenoid. Called Midmark, caller number 3, requested a call back. Midmark will ship a Copper tubing part number 014-0414-00. Completed the Service Request Authorization and obtained customer signature. Update 12/31/2025 - Tech arrived on site and was handed the parts that were sent to the customer. Tech replaced the tubing by the air valve. after tubing was replaced, tech plugged in the autoclave and ran an unwrapped cycle. during the cycle, temp got up to 272 degrees and pressure got to 29.2 PSI. Cycle completed with no leaks and no water leaks. Tech did notice the door gasket was black and dirty, tech talked to the POC about it, and she wanted tech to order a PM Kit for autoclave. Midmark said they will create a different SR Number.
🔍 Technician Findings
Fails with error C534
⚠️ Problem Description
Travel Zone 2 PROBLEM SUMMARY NWD Fill Issues REVISED - DO NOT DUPLICATE - ADDING ADDITIONAL DISPATCH NOTE - Can ask for Julie or Dr. Deb Schmidt if Jennavive is unavailable. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you! PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number Ship Exchanged Open 743881 014-0419-00 1.00000
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Dec 12, 11:24 AM
Case Number: 00551329
Subject: Midmark Service Request Dispatch Authorization - WO-00137315
Status: Closed
📋
Work Order Created Dec 12, 2:28 PM
Work Order: WO-01326382
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Shelby Robinson Dec 12, 2:38 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 9m
👷
▶
3 Technician Assigned Dec 12, 3:52 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 14m, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-12-18T16:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Dec 12, 4:20 PM
Scheduled For: 2025-12-18T17:00:00.000+0000
⏳ 5.0 business days
🔧
Status: Tech On Site by MICHAEL HUFFMAN Dec 18, 11:23 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 19h
⏱️
▶
3 3x Labor Added Dec 18, 2:10 PM
3x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00087003
Status: Closed
📦
Status: Awaiting Parts by MICHAEL HUFFMAN
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 2h 47m
⏳ 2.0 business days
📅
▶
3 Status: Ready for Scheduling Dec 19, 2:38 PM
Status: Ready for Scheduling → Status: Entered → Technician Assigned
🆕
Status: Entered by Charles Ramen
From: Ready for Scheduling, Entered
To: Entered, Assigned
Duration in Previous: 3m, 0m
👷
Technician Assigned by Charles Ramen
Technician: Andrew Przybyla
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Dec 26, 9:24 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-31T15:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 2x Labor Added Dec 31, 8:57 AM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Andrew Przybyla
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 23h
🔩
5x Parts Added Dec 31, 10:21 AM
Type: Parts, Expenses, Labor
Status: Open
Qty: 1, 2
🚗
2x Travel Added Dec 31, 10:46 AM
Type: Travel, Labor
Status: Open
Qty: 49, 1
✔️
▶
3 Status: Completed Dec 31, 11:56 AM
Status: Completed → Expenses Added → Status: Closed
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Andrew Przybyla
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 4.0 business days
📄
▶
3 Status: Ready to Bill Jan 6, 4:23 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-250616
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Assigned
Duration: 4.5 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days

🔗 Related Artifacts

📞
Case 00551329
Closed
📦
Parts Order 00087003
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Andrew Przybyla
Scheduled
Dec 31, 10:00 AM
Created
Dec 12, 2:28 PM
Invoice #
SM-250616

Work Details (13)

Name Type Status Qty Amount Date
WL-03042036 Labor Open 2 $220.00 Dec 18, 2:10 PM
WL-03042035 Labor Open 1.5 $0.00 Dec 18, 2:10 PM
WL-03042037 Travel Open 64 $110.00 Dec 18, 2:10 PM
WL-03051285 Labor Open 1 $0.00 Dec 31, 8:57 AM
WL-03051286 Travel Open 31 $0.00 Dec 31, 8:57 AM
WL-03051412 Parts Open 1 $0.00 Dec 31, 10:21 AM
WL-03051414 Expenses Open 1 $0.00 Dec 31, 10:21 AM
WL-03051410 Parts Open 1 $0.00 Dec 31, 10:21 AM
WL-03051411 Parts Open 1 $0.00 Dec 31, 10:21 AM
WL-03051413 Labor Open 2 $220.00 Dec 31, 10:21 AM
WL-03051425 Travel Open 49 $110.00 Dec 31, 10:46 AM
WL-03051424 Labor Open 1 $0.00 Dec 31, 10:46 AM
WL-03051513 Expenses Open 1 $0.00 Dec 31, 11:56 AM

Details