Midmark Service Request Dispatch Authorization - WO-00137346
Closed
Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
WD/not operating properly
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
12-15 Mburris called site LM on Vmail for POC / email sent to also 12-16 2pm
12/12 KHardison - Left a vm regarding WO. Advised that a coordinator will call for scheduling.
🔧Work Performed
Filled tank up with warm water. Ran three cycles with no issues. Unable to duplicate.
🔍Technician Findings
Low level error- unable to duplicate.
⚠️Problem Description
Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
WD/not operating properly
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Email: EMSAR Request for service at The Dermatology Clinic (Email to schedule service)
Completed Dec 15, 2025
To: jrofelty@valleyviewdermatology.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at The Dermatology Clinic (Email to schedule service)
Body:
Hi Martha,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Dental Equipment.
Here’s the location information we have on file:
Location:
The Dermatology Clinic
5900 Inland Shores Way N Ste 202
Keizer, OR 97303
Contact:
Martha
971-374-2113
We currently have availabilit
📋
Outbound to +19713742113
Completed Dec 15, 2025
12-15 Mburris called site LM on Vmail for POC
📋
Outbound to +19713742113
Completed Dec 12, 2025
Left a vm regarding WO. Advised that a coordinator will call for scheduling.
Work Order: WO-01326421
Account: MIDMARK
Customer Case Number: SR 1507450 WO-00137346
Location: The Dermatology Clinic
Address: 5900 Inland Shores Way N Ste 202, Keizer, OR 97303
Manufacturer: Midmark Corp
Model #: QuickClean (Series) Ultrasonic Cleaner
Serial #: 077135
Contact Name: Martha
Contact
PDF
SRA_WO-00137346_ver1
Dec 12, 2025
PDF
SRA_WO-00137346_ver1 Keizer Derm
Dec 16, 2025
Timeline
📞
Case Linked Dec 12, 2:54 PM
Case Number:00551420
Subject:Midmark Service Request Dispatch Authorization - WO-00137346
Status:Closed
📋
▶
2
Work Order Created Dec 12, 4:03 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:4m
⏳2.0 business days
👷
▶
2
Status: Assigned Dec 15, 12:24 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician:Jason Morris
🗓️
▶
2
Status: Scheduled Dec 16, 9:46 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-12-16T17:00:00.000+0000
🔧
Status: Tech On Site by Jason MorrisDec 16, 12:37 PM
From:Scheduled
To:Tech On Site
Duration in Previous:2h 51m
⏱️
▶
2
3x Labor Added Dec 16, 1:40 PM
3x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Jason Morris
From:Tech On Site, Tech Off Site
To:Tech Off Site, Completed
Duration in Previous:1h 2m, 0m
🏁
Status: Closed by Jason MorrisDec 16, 11:39 PM
From:Completed
To:Closed
Duration in Previous:9h 58m
⚠️9.0 business days
📄
▶
3
Status: Ready to Bill Dec 30, 11:38 AM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-250134
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
Bottlenecks
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Completed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Closed
Duration: 9.0 business days (threshold: 1.0 business days)