Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326462 ↗ ServiceMax

TYNGSBORO FIRE DEPARTMENT • Repair • P7

📍 Tyngsboro Fire Department — 26 Kendall Road, Tyngsboro MA, 01879

Dec 12, 2025 → Dec 12, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 23, 2025
✓ SLA Met (7 biz days early)
Active: 0 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Dec 12, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Assigned
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
Created: Dec 12, 2025 Completed: Dec 12, 2025
Business Days Used 0 / 7
0 7d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 12 Created ▶ Running 0 0 / 7
Dec 12 → Dec 12 Ready for Scheduling ▶ Running 0 0 / 7
Dec 12 → Dec 12 Assigned ▶ Running 0 0 / 7
Dispatch 0.0d
Coordinators 0.1d
Billing 0.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Billing
0.5 days
Created: Dec 12, 2025 Due: Dec 23, 2025 Completed: Dec 12, 2025 (11 days early)
📅
0.1 days Total Age
⏱️
3.3d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
2.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00551450
Repair WO Needed URGENT
Closed
Needs a new backrest. stair chair
Priority
High
Origin
Email
Reason
New Case
Contact
Jon Chisholm
Owner
Jessica Sells
Created
Dec 12, 2025
Work Orders from this Case (1)
WO-01326462 (current) Invoiced
Repair • Paul Bonang Jr
Created: Dec 12, 2025 • Closed: Dec 12, 2025
Completed with minor delays
Invoiced • 82 days old
🚨
Primary Delay 3.3 days stuck in "Closed"
⏱️
Total Delay 2.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
3.3d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced backrest
🔍 Technician Findings
Backrest on stair chair is broken
⚠️ Problem Description
Needs a new backrest. stair chair https://www.ebiotrack.com/workorder.php?wo=70351
📄 Description
Stryker 6252 Stair-PRO stair chair

Timeline

📞
Case Linked Dec 12, 4:20 PM
Case Number: 00551450
Subject: Repair WO Needed URGENT
Status: Closed
📋
▶
2 Work Order Created Dec 12, 4:29 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 12, 4:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 13m
🔩
▶
2 6x Parts Added Dec 12, 4:57 PM
6x Parts Added → Status: Completed
✔️
Status: Completed by Matthew Bateman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 13m, 0m
⏳ 3.9 business days
📄
Status: Ready to Bill by Diane Patton Dec 17, 11:55 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 18h
📨
▶
3 Status: Invoice Pending Dec 17, 3:52 PM
Status: Invoice Pending → Status: Invoice Pending → Status: Billing Review
📨
Status: Invoice Pending by Diane Patton
From: Billing Review
To: Invoice Pending
Duration in Previous: 1m
💵
Status: Billing Review by Diane Patton
From: Invoice Pending
To: Billing Review
Duration in Previous: 2m
📨
▶
2 Status: Invoice Pending Dec 17, 3:59 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249313

Bottlenecks

Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

📞
Case 00551450
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Paul Bonang Jr
Scheduled
N/A
Created
Dec 12, 4:29 PM
Invoice #
SM-249313

Work Details (6)

Name Type Status Qty Amount Date
WL-03036285 Parts Open 1 $147.60 Dec 12, 4:57 PM
WL-03036286 Parts Open 11 $22.33 Dec 12, 4:57 PM
WL-03036287 Labor Open 1.5 $195.00 Dec 12, 4:57 PM
WL-03036288 Labor Open 0.5 $65.00 Dec 12, 4:57 PM
WL-03036289 Travel Open 61 $42.70 Dec 12, 4:57 PM
WL-03036290 Expenses Open 1 $16.49 Dec 12, 4:57 PM

Details