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WO-01326473 ↗ ServiceMax

Community Health Center CHC New Britain • Misc. Inspection • P5

📍 CHC- Middletown (Medical) CT — 675 Main St, Middletown CT, 06457

Dec 12, 2025 → Dec 18, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 19, 2025
✓ SLA Met
Active: 5 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 19, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Assigned
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 18, 2025
3 business days (counted)
Running total: 4 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Dec 18 → Dec 19, 2025
1 business day (counted)
Running total: 5 of 5 biz days used
Created: Dec 12, 2025 Completed: Dec 19, 2025
Business Days Used 5 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 12 Created ▶ Running 0 0 / 5
Dec 12 → Dec 15 Ready for Scheduling ▶ Running 1 1 / 5
Dec 15 → Dec 15 Assigned ▶ Running 0 1 / 5
Dec 15 → Dec 18 Scheduled ▶ Running 3 4 / 5
Dec 18 → Dec 19 Tech On Site ▶ Running 1 5 / 5
Dispatch 0.0d
Coordinators 5.6d
Field Work 1.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.6 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
0.0 days
Created: Dec 12, 2025 Due: Dec 19, 2025 Completed: Dec 19, 2025 (on time)
📅
4.5 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
4.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00551453
Closed
New Miscellaneous Equipment Inspection New EKG https://www.ebiotrack.com/inspection.php?iid=31938
Priority
High
Origin
Phone
Reason
New Case
Contact
Xinyi Jiang
Owner
Kimberly Hardison
Created
Dec 12, 2025
Work Orders from this Case (1)
WO-01326473 (current) Invoiced
Misc. Inspection • Mohamed Shareed
Created: Dec 12, 2025 • Closed: Dec 18, 2025
Completed with minor delays
Invoiced • 82 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 4.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/15 KSmith -- Scheduled for Thursday with Xinyi. 10am-12pm

12/15 KSmith -- Sent email to schedule for Thursday

🔧 Work Performed
Completed misc inspection. All work documented in ebiotrack S.O #: 370-17743-31938.
🔍 Technician Findings
Completed misc inspection. All work documented in ebiotrack S.O #: 370-17743-31938.
⚠️ Problem Description
New Miscellaneous Equipment Inspection New EKG https://www.ebiotrack.com/inspection.php?iid=31938

Timeline

📞
Case Linked Dec 12, 4:25 PM
Case Number: 00551453
Subject:
Status: Closed
📋
▶
2 Work Order Created Dec 12, 4:36 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 1.9 business days
👷
▶
2 Technician Assigned Dec 15, 8:44 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 16h
🗓️
▶
2 Status: Scheduled Dec 15, 11:21 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-18T16:30:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Dec 18, 11:27 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 0h
⏱️
▶
2 3x Labor Added Dec 18, 8:12 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site
To: Completed
Duration in Previous: 8h 45m
🏁
Status: Closed by Mohamed Shareed Dec 18, 8:26 PM
From: Completed
To: Closed
Duration in Previous: 12m
⏳ 3.4 business days
📄
▶
3 Status: Ready to Bill Dec 23, 10:02 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-249805

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00551453
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Mohamed Shareed
Scheduled
Dec 18, 11:30 AM
Created
Dec 12, 4:36 PM
Invoice #
SM-249805

Work Details (3)

Name Type Status Qty Amount Date
WL-03042639 Labor Open 0.5 $40.69 Dec 18, 8:12 PM
WL-03042640 Labor Open 1 $149.00 Dec 18, 8:12 PM
WL-03042641 Travel Open 1 - Dec 18, 8:12 PM

Details