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WO-01326500 ↗ ServiceMax

MERCY FLIGHT WNY • Repair • P7

📍 Mercy Flight WNY - Niagara Active Hose Company — 6010 Lockport Rd., Niagara Falls NY, 14305

Dec 15, 2025 → Dec 18, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 24, 2025
✓ SLA Met (4 biz days early)
Active: 3 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Dec 18, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 18, 2025
3 business days (counted)
Running total: 3 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 3 of 7 biz days used
Created: Dec 15, 2025 Completed: Dec 18, 2025
Business Days Used 3 / 7
0 7d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 15 → Dec 15 Created ▶ Running 0 0 / 7
Dec 15 → Dec 15 Ready for Scheduling ▶ Running 0 0 / 7
Dec 15 → Dec 15 Assigned ▶ Running 0 0 / 7
Dec 15 → Dec 18 Scheduled ▶ Running 3 3 / 7
Dec 18 → Dec 18 Tech On Site ▶ Running 0 3 / 7
Dispatch 0.0d
Coordinators 4.1d
Field Work 1.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.1 days
Over SLA
Field Work
1.2 days
Created: Dec 15, 2025 Due: Dec 24, 2025 Completed: Dec 19, 2025 (5 days early)
📅
4.3 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00551331
EMS L2 Review * No quote until parts are determined
Closed
Truck 57 POWER LOAD SYSTEM Stryker Medical - 6390 Power-LOAD Serial #: 150240281 - Asset ID: 13212213 Erwin was out here last week and did a PM on the powerload , with no issues at that time and it is running into the issue with the bar not going in with the trolley. I told him last week that when they did have the issue we had to pull on the 2 red triggers on the bar and that would make it work. Erwin had no issue last week and now it is doing it again. WE NEED THIS TRUCK INSERVICE. Can Erwin come to Niagara Active base 6010 Lockport Rd Niagara Falls NY early next week? The technician will need to evaluate the unit and determine if parts are needed for repairs.
Priority
Critical
Origin
Email
Reason
New Case
Contact
Donna Cox
Owner
Kimberly Hardison
Created
Dec 12, 2025
Work Orders from this Case (1)
WO-01326500 (current) Invoiced
Repair • Erwin Forster
Created: Dec 15, 2025 • Closed: Dec 18, 2025
Completed with minor delays
Invoiced • 79 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/15 KSmith -- FSE scheduled for Thursday with Donna
🔧 Work Performed
Removed trolley and transfer assemblies. Cleaned and inspected transfer lock plates. Plates show signs of wear and will recommend replacement. Transfer lock trigger slides inspected. Transfer lock pin assembly moves freely. Rollers on anchor show signs of heavy use. (pics attached). Inspection of trolley found the 2 screws that attach the trolley stop ramp were loose (1 totally unscrewed from ramp). Reattached trolley ramp stop and secured with screws. Reassembled transfer/trolley and tested. Transfer now slides in normally. Demonstrated to staff.
🔍 Technician Findings
Confirmed transfer does not retract when trolley is pushed in. Have to use manual slides to move transfer.
⚠️ Problem Description
Truck 57 POWER LOAD SYSTEM Stryker Medical - 6390 Power-LOAD Serial #: 150240281 - Asset ID: 13212213 Erwin was out here last week and did a PM on the powerload , with no issues at that time and it is running into the issue with the bar not going in with the trolley. I told him last week that when they did have the issue we had to pull on the 2 red triggers on the bar and that would make it work. Erwin had no issue last week and now it is doing it again. WE NEED THIS TRUCK INSERVICE. Can Erwin come to Niagara Active base 6010 Lockport Rd Niagara Falls NY early next week? The technician will need to evaluate the unit and determine if parts are needed for repairs. https://www.ebiotrack.com/workorder.php?wo=70355
📄 Description
Stryker 6390 Power-LOAD Fastener System

Timeline

📞
Case Linked Dec 12, 11:29 AM
Case Number: 00551331
Subject: EMS L2 Review * No quote until parts are determined
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Dec 15, 8:20 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Technician Assigned Dec 15, 8:47 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 26m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-18T14:30:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 4m
⏳ 4.0 business days
📅
Dispatch Scheduled by Erwin Forster Dec 18, 10:53 AM
Scheduled For: 2025-12-18T17:00:00.000+0000
🔧
Status: Tech On Site by Erwin Forster Dec 18, 12:34 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 3h
✔️
Status: Completed by Erwin Forster Dec 18, 6:13 PM
From: Tech On Site
To: Completed
Duration in Previous: 5h 38m
⏱️
6x Labor Added Dec 18, 9:23 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 1.5, 3.5, 2, 85, 91
🏁
Status: Closed by Erwin Forster Dec 18, 9:47 PM
From: Completed
To: Closed
Duration in Previous: 3h 34m
⏳ 2.3 business days
📄
▶
2 Status: Ready to Bill Dec 22, 1:19 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249750

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00551331
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Erwin Forster
Scheduled
Dec 18, 12:00 PM
Created
Dec 15, 8:20 AM
Invoice #
SM-249750

Work Details (6)

Name Type Status Qty Amount Date
WL-03042707 Labor Open 1.5 $0.00 Dec 18, 9:23 PM
WL-03042708 Labor Open 3.5 $0.00 Dec 18, 9:23 PM
WL-03042709 Labor Open 2 $0.00 Dec 18, 9:23 PM
WL-03042710 Travel Open 85 $0.00 Dec 18, 9:23 PM
WL-03042711 Travel Open 91 $0.00 Dec 18, 9:23 PM
WL-03042712 Expenses Open 1 $0.00 Dec 18, 9:23 PM

Details