2/13 EForster: Asset #13123050 needs door latch. Assett # 13123033 Needs AC power cord. Asset # 13123028 needs AC power cord. Asset# 13123032 Needs door latch & AC power cord.
12/18 KSmith -- Scheduled for 2/13 with Brittany. 9-11am
12/18 KSmith -- Sent email to schedule for 2/10
12/16 KSmith -- Sent email to schedule for 2/10
🔧Work Performed
Inspected 65 items. Inspection completed .
🔍Technician Findings
Inspection
⚠️Problem Description
Semi Annual Equipment Calibration Service
65 pieces
https://www.ebiotrack.com/omnicor/inspection.php?iid=10438
From: Brittany.Ploessel@RoswellPark.org
To: ksmith@emsar.com
Ok thank you!
From: Kourtney Smith <ksmith@emsar.com>
Sent: Thursday, December 18, 2025 10:16 AM
To: Ploessel, Brittany <Brittany.Ploessel@RoswellPark.org>
Subject: RE: EXTERNAL: Re: ROSWELL PARK HEMATOLOGY NORTHTOWNS -- EMSAR Inspection -- WO-01326517
February 13th works for us. I have it on the schedule for 2/13, arrival between 9-11am.
best regards,
Kourtney smith
account service coordinator I
From: Brittany.Ploessel@RoswellPark.org
To: ksmith@emsar.com
Hi Kourtney,
Would you happen to have Friday February 13th available? If not, we will take the 10th. There’s just less time that equipment is tied up on a Friday than a Tuesday.
From: Kourtney Smith <ksmith@emsar.com>
Sent: Thursday, December 18, 2025 9:24 AM
To: Ploessel, Brittany <Brittany.Ploessel@RoswellPark.org>
Subject: EXTERNAL: Re: ROSWELL PARK HEMATOLOGY NORTHTOWNS -- EMSAR Inspection -- WO-01326517
To: brittany.ploessel@roswellpark.org
CC:
BCC:
Attachment: --none--
Subject: Re: ROSWELL PARK HEMATOLOGY NORTHTOWNS -- EMSAR Inspection -- WO-01326517
Body:
Hi Brittany,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at ROSWELL PARK HEMATOLOGY NORTHTOWNS located at 199 Park Club Lane, Suite 200?
If not, would you have the contact information of the person I need to spea
📧
Email: ROSWELL PARK HEMATOLOGY NORTHTOWNS -- EMSAR Inspection -- WO-01326517
Completed Dec 16, 2025
To: brittany.ploessel@roswellpark.org
CC:
BCC:
Attachment: --none--
Subject: ROSWELL PARK HEMATOLOGY NORTHTOWNS -- EMSAR Inspection -- WO-01326517
Body:
Hi Brittany,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at ROSWELL PARK HEMATOLOGY NORTHTOWNS located at 199 Park Club Lane, Suite 200?
If not, would you have the contact information of the person I need to speak with
📅
WO-01326517 - Inspection - WILLIAMSVILLE - ROSWELL PARK HEMATOLOGY NORTHTOWNS
Feb 13, 2026 9:30am – 5:00pm
Work Order: WO-01326517
Account: ROSWELL PARK
Customer Case Number:
Location: ROSWELL PARK HEMATOLOGY NORTHTOWNS
Address: 199 PARK CLUB LANE, Suite 200, WILLIAMSVILLE, NY 14221
Manufacturer:
Model #:
Serial #:
Contact Name: Brittany Ploessel
Contact Phone: 7168451300 X6128
Contact Email: brittan
JPG
Asset 13123028
Feb 13, 2026
JPG
asset 13123033
Feb 13, 2026
JPG
asset 13123032b
Feb 13, 2026
JPG
asset 13123050
Feb 13, 2026
JPG
asset 13123032a
Feb 13, 2026
Timeline
📞
Case Linked Dec 14, 7:39 AM
Case Number:00551545
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Dec 15, 9:06 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
⏳2.0 business days
👷
▶
2
Technician Assigned Dec 16, 1:40 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 4h
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Dec 18, 10:15 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-13T14:30:00.000+0000
🚨39.0 business days
🔧
Status: Tech On Site by Erwin ForsterFeb 13, 9:13 AM
From:Scheduled
To:Tech On Site
Duration in Previous:56d 22h
⏱️
6x Labor Added Feb 13, 7:01 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:1.25, 8, 1.5, 66
✔️
Status: Completed by Erwin ForsterFeb 13, 7:24 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:10h 10m
⏳2.6 business days
📄
▶
2
Status: Ready to Bill Feb 18, 10:14 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-254260
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 2.7 business days (threshold: 4.0 business hours)
Exceeded by 2.2 business days
Scheduled
Duration: 39.0 business days (threshold: 2.0 business days)
Exceeded by 37.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)