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WO-01326518 ↗ ServiceMax

PHILIPS HEALTHCARE • Installation • PC

📍 Gottlieb Memorial Hospital — 701 W North Ave, Melrose Park IL, 60160

Dec 15, 2025 → Dec 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 20, 2025
✓ SLA Met (2 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Dec 17, 2025)
▶ Clock Running
Status: Created
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 17, 2025
2 business days (counted)
Running total: 2 of ? biz days used
Created: Dec 15, 2025 Completed: Dec 17, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 15 → Dec 15 Created ▶ Running 0 0
Dec 15 → Dec 17 Scheduled ▶ Running 2 2
Dispatch 0.1d
Coordinators 2.4d
Field Work 1.2d
Billing 2.6d
✓ SLA Met
Dispatch
0.1 days
Coordinators
2.4 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
2.6 days
Created: Dec 15, 2025 Due: Dec 20, 2025 Completed: Dec 18, 2025 (2 days early)
📅
3.2 days Total Age
⏱️
8.0d in 07e-Partial Project Longest Stage
🔄
8 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
17 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 15, 2025
Visit 2 Dec 16, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00551593
URGENT Philips WO Request
Closed
PSA project name: Gottlieb Qty33 VS30s Resource Request number: RR-0350173 Site Name: Gottlieb Memorial Hospital Site Address: Gottlieb Memorial Hospital W North Ave 701 Melrose Park, Illinois 60160-1699 US Service District HPMC1-01 Project Scope: Delivery and Staging Notes: M-F 9-5 no VC SO 6600765765 Qty 1 - 3p to assemble 33 Rollstands for VS 30's - intermediate Vendor Credentialing: Not Specified Scheduled Start: 08 Dec 2025 08:00 AM Scheduled End: 12 Dec 2025 Contacts Email: Phone: Project Manager: John Rossi john.rossi@philips.com (815) 901-5034 Lead TC/FSE: Richmond Ashley richmond.ashley@philips.com (708) 625-7969 District Manager: Kaleena Carlson kaleena.carlson@philips.com (763) 568-1388 Site Contact: Dan Eakins dan.eakins@luhs.org 708 681 3200 SO or SMA/SES # SO/SMA/SES Description Bundled VAS 6600765765 EarlyVue VS30 Vitals monitor [X] Resources Requested Skillset Names(s) & Scheduled Dates (if applicable) Resource slot #1 Intermediate
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Dec 15, 2025
Work Orders from this Case (1)
WO-01326518 (current) Invoiced
Installation • Jackson Reeves
Created: Dec 15, 2025 • Closed: Dec 17, 2025
Completed with minor delays
Invoiced • 79 days old
🚨
Primary Delay 8.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
2.4d / 2.0d SLA
Completed
1.2d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
8.6d
WO Correction Needed
2.6d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/15/2025 DMalloy -FSE Jackson Returning to this location to continue the installation project. 


🔧 Work Performed
Confirmation of config files uploaded to 32 devices. Inventory of parts ordered for site and talk to project lead.
🔍 Technician Findings
Device serviced.
⚠️ Problem Description
PSA project name: Gottlieb Qty33 VS30s Resource Request number: RR-0350173 Site Name: Gottlieb Memorial Hospital Site Address: Gottlieb Memorial Hospital W North Ave 701 Melrose Park, Illinois 60160-1699 US Service District HPMC1-01 Project Scope: Delivery and Staging Notes: M-F 9-5 no VC SO 6600765765 Qty 1 - 3p to assemble 33 Rollstands for VS 30's - intermediate Vendor Credentialing: Not Specified Scheduled Start: 08 Dec 2025 08:00 AM Scheduled End: 12 Dec 2025 Contacts Email: Phone: Project Manager: John Rossi john.rossi@philips.com (815) 901-5034 Lead TC/FSE: Richmond Ashley richmond.ashley@philips.com (708) 625-7969 District Manager: Kaleena Carlson kaleena.carlson@philips.com (763) 568-1388 Site Contact: Dan Eakins dan.eakins@luhs.org 708 681 3200 SO or SMA/SES # SO/SMA/SES Description Bundled VAS 6600765765 EarlyVue VS30 Vitals monitor [X] Resources Requested Skillset Names(s) & Scheduled Dates (if applicable) Resource slot #1 Intermediate
📄 Description
Philips Installation (EBS Group)
📞 Call Description
Cabling & Installation Request

Timeline

📞
Case Linked Dec 15, 8:50 AM
Case Number: 00551593
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 15, 9:06 AM
Work Order: WO-01326518
Type: Installation
Priority: PC
📅
▶
4 Dispatch Scheduled Dec 15, 9:42 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Jackson Reeves
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 35m
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-15T13:00:00.000+0000
💵
2x Expenses Added Dec 15, 12:16 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
2 7x Labor Added Dec 16, 9:48 PM
7x Labor Added → Status: Completed
✔️
Status: Completed by Jackson Reeves
From: Scheduled
To: Completed
Duration in Previous: 1d 12h
💵
6x Expenses Added Dec 17, 3:13 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 190, 6
💵
2x Expenses Added Dec 17, 8:08 PM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Jackson Reeves Dec 17, 8:20 PM
From: Completed
To: Closed
Duration in Previous: 22h 31m
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 18, 9:35 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 13h 15m
✏️
Status: WO Correction Needed by Timothy Amburgey Dec 18, 2:11 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 4h 35m
⏳ 3.0 business days
🏁
Status: Closed by Jackson Reeves Dec 22, 9:25 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 3d 19h
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 22, 9:35 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 10m
⚠️ 8.0 business days
📄
▶
2 Status: Ready to Bill Jan 2, 11:20 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250367

Bottlenecks

Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 2.8 business hours
Completed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours

🔗 Related Artifacts

📞
Case 00551593
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Jackson Reeves
Scheduled
Dec 15, 8:00 AM
Created
Dec 15, 9:06 AM
Invoice #
SM-250367

Work Details (17)

Name Type Status Qty Amount Date
WL-03037901 Expenses Open 1 $0.00 Dec 15, 12:16 PM
WL-03037902 Expenses Open 1 $118.74 Dec 15, 12:16 PM
WL-03040108 Labor Open 4 $380.00 Dec 16, 9:48 PM
WL-03040109 Labor Open 3 $315.00 Dec 16, 9:48 PM
WL-03040110 Labor Open 0.5 $95.00 Dec 16, 9:48 PM
WL-03040111 Labor Open 0.5 $95.00 Dec 16, 9:48 PM
WL-03040112 Labor Open 1.5 $210.00 Dec 16, 9:48 PM
WL-03040113 Labor Open 4 $380.00 Dec 16, 9:48 PM
WL-03040114 Labor Open 2 $0.00 Dec 16, 9:48 PM
WL-03040772 Expenses Open 1 $55.00 Dec 17, 3:13 PM
WL-03040773 Expenses Open 1 $55.00 Dec 17, 3:13 PM
WL-03040774 Travel Open 190 $137.20 Dec 17, 3:13 PM
WL-03040775 Travel Open 6 $0.00 Dec 17, 3:13 PM
WL-03040776 Travel Open 6 $137.20 Dec 17, 3:13 PM
WL-03040777 Travel Open 190 $0.00 Dec 17, 3:13 PM
WL-03041308 Expenses Open 1 $2.25 Dec 17, 8:08 PM
WL-03041309 Expenses Open 1 $1.50 Dec 17, 8:08 PM

Details