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WO-01326528 ↗ ServiceMax

YEDEI CHESED • Evaluation • P7

📍 YEDEI CHESED - 21 Fessler Drive — 21 Fessler Drive, Spring Valley NY, 10977

Dec 15, 2025 → Dec 17, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 24, 2025
✓ SLA Met (4 biz days early)
Active: 3 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Dec 18, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 18, 2025
3 business days (counted)
Running total: 3 of 7 biz days used
Created: Dec 15, 2025 Completed: Dec 18, 2025
Business Days Used 3 / 7
0 7d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 15 → Dec 15 Created ▶ Running 0 0 / 7
Dec 15 → Dec 15 Ready for Scheduling ▶ Running 0 0 / 7
Dec 15 → Dec 15 Assigned ▶ Running 0 0 / 7
Dec 15 → Dec 18 Scheduled ▶ Running 3 3 / 7
Dispatch 0.0d
Coordinators 3.2d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.2 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Dec 15, 2025 Due: Dec 24, 2025 Completed: Dec 18, 2025 (6 days early)
📅
3.1 days Total Age
⏱️
2.4d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
1.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550960
EMS L2 Review
Closed
Q-00031603 Bus at 21 Fessler Drive (the older bus) as there seems to be loose wires. The technician will need to evaluate the unit and determine if parts are needed for repairs.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Yitzy Pick
Owner
Jessica Sells
Created
Dec 11, 2025
Work Orders from this Case (1)
WO-01326528 (current) Invoiced
Evaluation • Darrell Hope
Created: Dec 15, 2025 • Closed: Dec 17, 2025
Completed with minor delays
Invoiced • 79 days old
🚨
Primary Delay 2.4 days stuck in "Scheduled"
⏱️
Total Delay 1.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.8d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/15 KSmith -- Scheduled for Wednesday with Yitzy. 10am-12pm

12/15 KSmith -- Sent email to schedule for Wednesday

🔧 Work Performed
12/17, dhope, secured wiring,, function check,,,
🔍 Technician Findings
12/17, dhope, found lift with loose wires at power lug, ..
⚠️ Problem Description
Q-00031603 Bus at 21 Fessler Drive (the older bus) as there seems to be loose wires. The technician will need to evaluate the unit and determine if parts are needed for repairs.
📄 Description
Braun NCL Century 2 Series Lift

Timeline

📞
Case Linked Dec 11, 11:29 AM
Case Number: 00550960
Subject: EMS L2 Review
Status: Closed
⏳ 3.0 business days
📋
▶
2 Work Order Created Dec 15, 9:52 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Technician Assigned Dec 15, 3:53 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6h 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-17T16:00:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 4m
⏳ 3.0 business days
✔️
Status: Completed by Darrell Hope Dec 17, 7:17 PM
From: Scheduled
To: Completed
Duration in Previous: 2d 3h
⏱️
▶
2 3x Labor Added Dec 17, 7:23 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Darrell Hope
From: Completed
To: Closed
Duration in Previous: 7m
⏳ 2.6 business days
📄
▶
2 Status: Ready to Bill Dec 19, 5:46 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
🚨 44.8 business days
🧾
Invoice Created Feb 25, 6:45 PM
Invoice Number: SM-249691

Bottlenecks

Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.3 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00550960
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Evaluation
Branch
MedPro
Technician
Darrell Hope
Scheduled
Dec 17, 11:00 AM
Created
Dec 15, 9:52 AM
Invoice #
SM-249691

Work Details (3)

Name Type Status Qty Amount Date
WL-03041255 Labor Open 0.73333333333333 $97.50 Dec 17, 7:23 PM
WL-03041256 Labor Open 0.98333333333333 $130.00 Dec 17, 7:23 PM
WL-03041257 Travel Open 20 $14.00 Dec 17, 7:23 PM

Details