Our surgery table pedal is stuck and lodged under the table leg. It is the left pedal that is stuck and we cannot get the table leg to lift, and cannot pull the stuck pedal out.
Model: Midmark - V-Top Surgery Tabe - 100-2091-00
Model Type: V-Top Surgery Table
Asset ID: 13177591
Site: LANE VETERINARY - LANE VETERINARY Hinsdale<https://www.ebiotrack.com/sites.php?sid=23049>
Serial #: NA
12/16/2025 CRamen spoke with Antonia and scheduled for tomorrow Wednesday 12/17/2025 with tech arrival between 11am-1pm.
12/15/2025 CRamen Logged email requesting Wednesday 12/17/2025 with an arrival window between 1-3pm. Placeholder set
🔧Work Performed
12/17/2025 Mike Huffman. Found the foot pedal stuck under the table base. Removed covers, freed the foot pedal. Reassembled table column. Tested full functionally. All tests passed. Completed the Service Request Authorization and obtained customer signature.
12/17/2025 Mike Huffman. Arrived on site at 9:30am. The table is in use for surgery and requested I return between 1:00pm and 3:00pm.
🔍Technician Findings
The foot pedal stuck under the table base.
⚠️Problem Description
Our surgery table pedal is stuck and lodged under the table leg. It is the left pedal that is stuck and we cannot get the table leg to lift, and cannot pull the stuck pedal out.
Model: Midmark - V-Top Surgery Tabe - 100-2091-00
Model Type: V-Top Surgery Table
Asset ID: 13177591
Site: LANE VETERINARY - LANE VETERINARY Hinsdale
Serial #: NA https://www.ebiotrack.com/workorder.php?wo=70363
📋
Outbound to +16303206644
Completed Dec 16, 2025
12/16/2025 CRamen spoke with Antonia and scheduled for tomorrow Wednesday 12/17/2025 with tech arrival between 1-3pm.
📧
Email: EMSAR Request for service at LANE VETERINARY Hinsdale (Email to schedule service)
Completed Dec 15, 2025
To: alisonm@lanevet.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at LANE VETERINARY Hinsdale (Email to schedule service)
Body:
Hi Alison Mooney,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Our surgery table pedal is stuck and lodged under the table leg. It is the left pedal that is stuck and we cannot get the table leg to lift, and cannot pull the stuck pedal out.
Model: Midmark - V-Top Surgery Tabe - 100-2091-
📅
WO-01326552 - Virtual Tech - Field Repair - Hinsdale - LANE VETERINARY Hinsdale
Dec 17, 2025 12:00pm – 2:00pm
Work Order: WO-01326552
Account: LANE VETERINARY
Customer Case Number:
Location: LANE VETERINARY Hinsdale
Address: 101 Chestnut Street, Hinsdale, IL 60521
Manufacturer:
Model #:
Serial #:
Contact Name: Alison Mooney
Contact Phone: 6303206644
Contact Email: alisonm@lanevet.com
Due Date: 12/18/202
Case #00551668 – <no subject>
Status: Closed | Priority: Standard
Our surgery table pedal is stuck and lodged under the table leg. It is the left pedal that is stuck and we cannot get the table leg to lift, and cannot pull the stuck pedal out.
Model: Midmark - V-Top Surgery Tabe - 100-2091-00
Model Type: V-Top Surgery Table
Asset ID: 13177591
Site: LANE VE
💬Case Comment
Internal Dec 15, 2025 11:25am
The call was a follow-up regarding a voicemail left by Sandra, with the purpose of addressing a medical concern for a pet. The outcome was that the representative, Arianna, would check on Sandra's availability and the details of the message.
Recap
The caller, Derek Reynolds, returned a call from Sandra regarding a medical issue for a pet, and Arianna agreed to check on Sandra's availability and the details of the voicemail.
Flora Family Vet provided information about their services, including
Timeline
📞
▶
3
Case Linked Dec 15, 11:03 AM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order:WO-01326552
Type:Virtual Tech - Field Repair
Priority:P3
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 15, 8:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:9h 2m
🗓️
▶
2
Status: Scheduled Dec 16, 10:35 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-12-17T20:00:00.000+0000
📅
Dispatch Scheduled by Charles RamenDec 16, 10:55 AM
Scheduled For:2025-12-17T17:00:00.000+0000
🔧
Status: Tech On Site by MICHAEL HUFFMANDec 17, 10:33 AM
From:Scheduled
To:Tech On Site
Duration in Previous:23h 57m
⏱️
2x Labor Added Dec 17, 10:45 AM
Type:Labor, Travel
Status:Open
Qty:1, 12
⏱️
3x Labor Added Dec 17, 2:40 PM
Type:Labor, Travel
Status:Open
Qty:1, 34
⏱️
▶
2
2x Labor Added Dec 17, 4:21 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL HUFFMAN
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:5h 48m, 0m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonDec 19, 2:46 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 22h
🚨10.0 business days
📨
▶
2
Status: Invoice Pending Jan 5, 10:08 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⚠️6.0 business days
🧾
Invoice Created Jan 12, 1:55 PM
Invoice Number:SM-250455
Bottlenecks
Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Assigned
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 9.5 business days (threshold: 1.0 business days)