Midmark Service Request Dispatch Authorization - WO-00137371
Closed
Zone 2
MGIV Cruncing noise from the chair.
ADDITIONAL NOTES
If Leigh is not available, please call Janice Holbrook @ 864.455.9033 to schedule service. For assistance, troubleshooting, or
parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
12/16 MOwens Leigh called back and I told her the parts are delivering tomorrow. I offer the first open day for the visit on next Mon. 12/22 with arrival between 1:30-2pm. she said that will work for her.
12/16 MOwens Called to speak to Leigh Marcus. Left a vm for her to call back to schedule the repair visit after the parts deliver.
12/15/2025jsells
Ship To Name: Prisma Health
Ship To Address: 876 W Faris Rd Ste A100
Ship To City/State: GREENVILLE, SC 29605
Waybill (Tracking #): 1ZE444250370126875
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 15-DEC-2025
LINE NO: 1.1 QTY: 20 ITEM: 053-0752-00 SERIAL #: DESCRIPTION: SNAP ON GLIDE
12/15/25 SReich - Left a vm, gave her the WO # and told her someone would be reaching out to schedule around the arrival of parts.
🔧Work Performed
12/22/25- EColon- Arrived onsite, checked in with front desk, and recevied parts. Removed shrouds and replaced any damaged snap glides. Customer also stated that the unit would not weigh correctly. Calibrated weight. Completed functional check. unit fully funcitonal
🔍Technician Findings
weight off/ broken snap glides
⚠️Problem Description
Zone 2
MGIV Cruncing noise from the chair.
ADDITIONAL NOTES
If Leigh is not available, please call Janice Holbrook @ 864.455.9033 to schedule service. For assistance, troubleshooting, or
parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Ship Exchanged Open 744150 053-0752-00 20.00000
Leigh called back and I told her the parts are delivering tomorrow. I offer the first open day for the visit on next Mon. 12/22 with arrival between 1:30-2pm. she said that will work for her.
📋
Outbound to +18644559076
Completed Dec 16, 2025
Called to speak to Leigh Marcus. Left a vm for her to call back to schedule the repair visit after the parts deliver.
📋
Outbound to +18644559076
Completed Dec 15, 2025
Left a vm, gave her the WO # and told her someone would be reaching out to schedule around the arrival of parts.
📅
WO-01326562 - Repair - 626 (Series) Chair - GREENVILLE - Prisma Health (FKA SC Health Company)
Dec 22, 2025 2:00pm – 4:00pm
Work Order: WO-01326562
Account: MIDMARK
Customer Case Number: SR 1508632 WO-00137371
Location: Prisma Health (FKA SC Health Company)
Address: 876 W Faris Rd, Ste A100, GREENVILLE, SC 29605
Manufacturer: Midmark
Model #: 626 (Series) Chair
Serial #: V2722186
Contact Name: Leigh Marcus
Contact Phone
PDF
SRA_WO-00137371_ver1
Dec 15, 2025
PDF
SRA_WO-00137371_ver1
Dec 22, 2025
Timeline
📞
Case Linked Dec 15, 11:02 AM
Case Number:00551666
Subject:Midmark Service Request Dispatch Authorization - WO-00137371
Status:Closed
📋
▶
2
Work Order Created Dec 15, 11:30 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Status: Assigned Dec 15, 2:26 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician:Eric Colon
🗓️
▶
2
Status: Scheduled Dec 16, 12:46 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-12-22T19:00:00.000+0000
⚠️5.0 business days
🚗
2x Travel Added Dec 22, 3:01 PM
Type:Travel
Status:Open
Qty:112, 107
🔧
Status: Tech On Site by Eric ColonDec 22, 6:08 PM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 5h
⏱️
▶
2
3x Labor Added Dec 22, 6:24 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Eric Colon
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:20m
⚠️5.7 business days
📄
▶
3
Status: Ready to Bill Dec 30, 4:51 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created
Invoice Number:SM-250166
Bottlenecks
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Closed
Duration: 5.1 business days (threshold: 1.0 business days)