Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326574 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 State of Texas - Dept of State Health Services — 1100 W 49th St, Austin TX, 78756

Dec 15, 2025 → Jan 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (22 biz days early)
Active: 28 biz days
🕐 Clock stopped: Canceled (Jan 27, 2026)
▶ Clock Running
Status: Created
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
28d
▶ Clock Running
Status: Assigned
Dec 15 → Jan 27, 2026
28 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Entered
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 28 of ? biz days used
Created: Dec 15, 2025 Canceled: Jan 27, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 15 → Dec 15 Created ▶ Running 0 0
Dec 15 → Dec 15 Ready for Scheduling ▶ Running 0 0
Dec 15 → Jan 27 Assigned ▶ Running 28 28
Jan 27 → Jan 27 Entered ▶ Running 0 28
Dispatch 0.0d
Coordinators 28.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
28.9 days
Over SLA
Created: Dec 15, 2025 Due: Feb 28, 2026 Completed: Jan 27, 2026 (32 days early)
📅
28.9 days Total Age
⏱️
28.9d in Assigned Longest Stage
🔄
2 transitions Status Changes
⚠️
28.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00551690
6008218538
Closed
28R SYS-GC-7890A Contract ends 08/31/2026 repair included PM G3440A US13231008 Agilent 7890A Series GC Custom G4513A CN13200084 7693A Autoinjector G4513A CN13200086 7693A Autoinjector G4514A CN13200094 7693A Tray, 150 Vial
Priority
High
Origin
Web
Reason
New Case
Contact
Anna Miller
Owner
Leona Coonrod
Created
Dec 15, 2025
Work Orders from this Case (2)
WO-01326573 Invoiced
Preventive Maintenance • Jose Gutierrez
Created: Dec 15, 2025 • Closed: Feb 2, 2026
WO-01326574 (current) Canceled
Preventive Maintenance
Created: Dec 15, 2025
Behind Schedule - Needs Attention
Canceled • 79 days old
🚨
Primary Delay 28.9 days stuck in "Assigned"
⏱️
Total Delay 28.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
28.9d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/27/26 lcoonrod cancelling due to dup Please assign to Jose Gutierrez ARP to site is 87 miles. Zone 32
⚠️ Problem Description
28R SYS-GC-7890A Contract ends 08/31/2026 repair included PM G3440A US13231008 Agilent 7890A Series GC Custom G4513A CN13200084 7693A Autoinjector G4513A CN13200086 7693A Autoinjector G4514A CN13200094 7693A Tray, 150 Vial
📄 Description
Agilent 7890A Series GC
📞 Call Description
FEB 2026 GC PM

Timeline

📞
▶
4 Case Linked Dec 15, 11:53 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01326574
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Jose Gutierrez
🚨 29.0 business days
🆕
Status: Entered by Leona Coonrod Jan 27, 3:06 PM
From: Assigned, Entered
To: Entered, Canceled
Duration in Previous: 43d 3h, 0m

Bottlenecks

Assigned
Duration: 28.9 business days (threshold: 4.0 business hours)
Exceeded by 28.4 business days

🔗 Related Artifacts

📞
Case 00551690
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Dec 15, 11:56 AM
Invoice #
N/A

Details