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WO-01326584 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Pacific Endometriosis & Pelvic Surgery — 11505 Burnham Dr, Ste 302, Gig Harbor WA, 98332

Dec 15, 2025 → Dec 30, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Dec 19, 2025
✗ SLA Missed (6 biz days late)
Active: 10 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Dec 30, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 15 → Dec 16, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts - Customer
Dec 16 → Dec 16, 2025
0 business days (not counted)
4d
▶ Clock Running
Status: Ready for Scheduling
Dec 16 → Dec 22, 2025
4 business days (counted)
Running total: 5 of 4 biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 22 → Dec 30, 2025
5 business days (counted)
Running total: 10 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 10 of 4 biz days used
Created: Dec 15, 2025 Completed: Dec 30, 2025
Business Days Used 10 / 4
0 4d budget +6d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 15 → Dec 15 Created ▶ Running 0 0 / 4
Dec 15 → Dec 16 Ready for Scheduling ▶ Running 1 1 / 4
Dec 16 → Dec 16 Assigned ▶ Running 0 1 / 4
Dec 16 → Dec 16 Awaiting Parts - Customer ⏸ Paused 0 —
Dec 16 → Dec 22 Ready for Scheduling ▶ Running 4 5 / 4
Dec 22 → Dec 30 Scheduled ▶ Running 5 10 / 4
Dec 30 → Dec 30 Tech On Site ▶ Running 0 10 / 4
Dispatch 0.0d
Material Management 0.8d
Coordinators 11.9d
Field Work 0.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
0.8 days
Coordinators
11.9 days
Over SLA
Field Work
0.9 days
Billing
0.0 days
Created: Dec 15, 2025 Due: Dec 29, 2025 Completed: Dec 30, 2025 (on time)
📅
10.8 days Total Age
⏱️
5.9d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
10.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00551707
Midmark Service Request Dispatch Authorization - WO-00137385
Closed
Zone 1 WD/steam top left corner Office Closed on Fridays - The Service Company Tech must return the defective or unused part(s) using the return label provided to the customer. Mark on the SRA if the part(s) are defective or not used for repair. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you! Return Exchange Open 744206 002-10904-00-1 Ship Exchanged Open 744206 002-10904-00 1.00000 Ship Exchanged Open 744206 S006-00909 1.00000
Priority
High
Origin
Email
Reason
New Case
Contact
Lindsey Clark
Owner
Jessica Sells
Created
Dec 15, 2025
Work Orders from this Case (1)
WO-01326584 (current) Invoiced
Repair • Tim Holman
Created: Dec 15, 2025 • Closed: Dec 30, 2025
Completed with significant delays
Invoiced • 79 days old
🚨
Primary Delay 5.9 days stuck in "Scheduled"
⏱️
Total Delay 10.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.0d / 1.0d SLA
Awaiting Parts - Customer
0.8d
Scheduled
5.9d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12-22 Mburris email from POC Lindsey Clark and set appt 12-30 9am

12-22 Mburris email sent to POC

12-22 Mburris

1ZE444250370488878

Estimated delivery

Today, December 22 between 11:30 A.M. - 1:30 P.M


12/16/2025jsells

Ship To Name: Pacific Endometriosis & Pelvic Surg Ship To Address: 11505 Burnham Dr Ste 302 Ship To City/State: Gig Harbor, WA 98332-9173 Waybill (Tracking #): 1ZE444250370488878 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 16-DEC-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-10904-00 SERIAL #: DESCRIPTION: KIT, M9/M11-05X AIR VALVE MANIFOLD, 120V LINE NO: 3.1 QTY: 1 ITEM: S006-00909 SERIAL #: 1ZE444259048911672 DESCRIPTION: ARS LABEL, ST RT 47 WEST


12/15/2025jsells

spoke with Lindsey and I gave her the WO# and told her a coordinator will call to schedule the visit

🔧 Work Performed
checked and adj door gasket, ran cycle. Unit not coming up to pressure. Replaced air valve, tested 2 more times with success. Show staff results.
🔍 Technician Findings
low pressure
⚠️ Problem Description
Zone 1 WD/steam top left corner Office Closed on Fridays - The Service Company Tech must return the defective or unused part(s) using the return label provided to the customer. Mark on the SRA if the part(s) are defective or not used for repair. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you! Return Exchange Open 744206 002-10904-00-1 Ship Exchanged Open 744206 002-10904-00 1.00000 Ship Exchanged Open 744206 S006-00909 1.00000
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Dec 15, 12:20 PM
Case Number: 00551707
Subject: Midmark Service Request Dispatch Authorization - WO-00137385
Status: Closed
📋
Work Order Created Dec 15, 12:36 PM
Work Order: WO-01326584
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Jessica Sells Dec 15, 12:42 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
👷
▶
2 Technician Assigned Dec 16, 10:45 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 22h 2m, 0m
📅
Status: Ready for Scheduling by Jessica Sells Dec 16, 5:31 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 6h 45m
⏳ 4.8 business days
🗓️
▶
2 Status: Scheduled Dec 22, 11:55 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-30T17:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Tim Holman Dec 30, 11:55 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 23h
⏱️
▶
2 5x Labor Added Dec 30, 6:58 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Tim Holman
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 7h 3m, 0m
⏳ 4.6 business days
📄
▶
3 Status: Ready to Bill Jan 6, 4:02 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-250614

Bottlenecks

Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours
Ready for Scheduling
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00551707
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Tim Holman
Scheduled
Dec 30, 12:00 PM
Created
Dec 15, 12:36 PM
Invoice #
SM-250614

Work Details (5)

Name Type Status Qty Amount Date
WL-03050332 Labor Open 2 $0.00 Dec 30, 6:58 PM
WL-03050333 Labor Open 2.5 $275.00 Dec 30, 6:58 PM
WL-03050334 Labor Open 2 $0.00 Dec 30, 6:58 PM
WL-03050335 Travel Open 50 $110.00 Dec 30, 6:58 PM
WL-03050336 Travel Open 50 $0.00 Dec 30, 6:58 PM

Details