Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (5 biz days early)
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Dec 15 → Dec 28, 2025
8 business days (counted)
Running total: 8 of ? biz days used
34d
▶ Clock Running
Status: Scheduled
Dec 28 → Feb 17, 2026
34 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Reschedule
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 20, 2026
2 business days (counted)
Running total: 45 of ? biz days used
Created: Dec 15, 2025
Completed: Feb 20, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 15 → Dec 15
Created
▶ Running
0
0
Dec 15 → Dec 15
Ready for Scheduling
▶ Running
0
0
Dec 15 → Dec 28
Assigned
▶ Running
8
8
Dec 28 → Feb 17
Scheduled
▶ Running
34
42
Feb 17 → Feb 18
Reschedule
▶ Running
1
43
Feb 18 → Feb 18
Scheduled
▶ Running
0
43
Feb 18 → Feb 20
Tech On Site
▶ Running
2
45
Coordinators Over SLA
Field Work Over SLA
Created: Dec 15, 2025
Due: Feb 28, 2026 (5 days overdue)
⏱️
34.0d in Scheduled
Longest Stage
🔄
6 transitions
Status Changes
⚠️
44.5d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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Case #00551728
6008268559
Closed
28U
SYS-GC-7890
Contract ends 12/18/2026 repair included
PM / EOQ
G4513A
CN20170271 7693A Autoinjector
G3440B
US20273010 Agilent 7890B Series GC Custom
G4514A
RO20130176 7693A Tray, 150 Vial
🚨
Primary Delay
34.0 days stuck in "Scheduled"
⏱️
Total Delay
44.5 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
34.0d
/ 2.0d SLA
Reschedule
1.8d
/ 2.0d SLA
Tech On Site
2.4d
/ 1.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (5)
📅 Events (1)
🔒
Internal CSA Notes
02/18 Google map was used to calculate zone. 1st call of today. WO will be closed when results are review by customer. MD
Please assign to Maria Davis ARP to site is 63 miles. Zone 2
🔧
Work Performed
02/19/2026 PM session was finalized and reviewed by customer. Session was committed.
02/18/2026 ACE 3.X session was created. GC PM was performed per Agilent. GC cooled down and parts were replaced. All tests passed.
⚠️
Problem Description
28U
SYS-GC-7890
Contract ends 12/18/2026 repair included
PM / EOQ
G4513A
CN20170271 7693A Autoinjector
G3440B
US20273010 Agilent 7890B Series GC Custom
G4514A
RO20130176 7693A Tray, 150 Vial
📄
Description
Agilent 7890B Series GC Custom
📞
Call Description
FEB 2026 GC PM
📅
WO-01326604 - Preventive Maintenance - G3440B - Lewisville - Lily of The Desert Nutraceuticals
Feb 18, 2026 10:30am – 1:30pm
Work Order: WO-01326604
Account: AGILENT TECHNOLOGIES (ASP)
Customer Case Number: 6008268559
Location: Lily of The Desert Nutraceuticals
Address: 1990 Lakepointe Dr, Lewisville, TX 75057
Manufacturer:
Model #: G3440B
Serial #: US20273010
Contact Name: Ashley Lennox
Contact Phone: 214-609-8032
Conta
Timeline
📞
Case Number:
00551728
Subject:
6008268559
Status:
Closed
📋
📅
From:
Entered, Ready for Scheduling
To:
Ready for Scheduling, Assigned
Duration in Previous:
0m
🗓️
📅
Scheduled For:
2026-02-17T17:00:00.000+0000
🔄
From:
Scheduled
To:
Reschedule
Duration in Previous:
51d 3h
📅
🗓️
From:
Reschedule, Scheduled
To:
Scheduled, Tech On Site
Duration in Previous:
21h 21m, 0m
🚗
Type:
Travel, Parts
Status:
Open
Qty:
65, 1, 2
⏱️
Type:
Labor, Travel
Status:
Open
Qty:
2.5, 3, 72
⏱️
Type:
Labor
Status:
Open
Qty:
3
✔️
From:
Tech On Site, Completed
To:
Completed, Closed
Duration in Previous:
1d 11h, 0m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
5d 9h
Bottlenecks
Assigned
Duration: 8.6 business days (threshold: 4.0 business hours)
Exceeded by 8.1 business days
Scheduled
Duration: 34.0 business days (threshold: 2.0 business days)
Exceeded by 32.0 business days
Tech On Site
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
ℹ️ Work Order Details
Type
Preventive Maintenance
Scheduled
Feb 18, 10:30 AM
Work Details (15)
Name
Type
Status
Qty
Amount
Date
WL-03110374
Travel
Open
65
$359.00
Feb 18, 1:05 PM
WL-03110375
Parts
Open
1
$0.00
Feb 18, 1:05 PM
WL-03110376
Parts
Open
2
$0.00
Feb 18, 1:05 PM
WL-03110377
Parts
Open
1
$0.00
Feb 18, 1:05 PM
WL-03110378
Parts
Open
1
$0.00
Feb 18, 1:05 PM
WL-03110379
Parts
Open
1
$0.00
Feb 18, 1:05 PM
WL-03110380
Parts
Open
1
$0.00
Feb 18, 1:05 PM
WL-03110381
Parts
Open
1
$0.00
Feb 18, 1:05 PM
WL-03110382
Parts
Open
1
$0.00
Feb 18, 1:05 PM
WL-03110383
Parts
Open
1
$0.00
Feb 18, 1:05 PM
WL-03110384
Parts
Open
1
$0.00
Feb 18, 1:05 PM
WL-03111345
Labor
Open
2.5
$0.00
Feb 18, 8:58 PM
WL-03111346
Labor
Open
3
$285.00
Feb 18, 8:58 PM
WL-03111348
Travel
Open
72
$0.00
Feb 18, 8:58 PM
WL-03111356
Labor
Open
3
$0.00
Feb 18, 9:05 PM