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← WO Overview

WO-01326609 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Jersey Shore Radiology Associates — 2100 State Route 33, Neptune NJ, 07753

Dec 15, 2025 → Jan 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (45 biz days early)
Active: 16 biz days
Paused: 10 biz days
🕐 Clock stopped: Completed (Jan 23, 2026)
▶ Clock Running
Status: Created
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸10d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Dec 30, 2025
10 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Dec 30 → Jan 23, 2026
16 business days (counted)
Running total: 16 of ? biz days used
Created: Dec 15, 2025 Completed: Jan 23, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 15 → Dec 15 Created ▶ Running 0 0
Dec 15 → Dec 30 Ready for Release ⏸ Paused 10 —
Dec 30 → Dec 30 Assigned ▶ Running 0 0
Dec 30 → Jan 23 Scheduled ▶ Running 16 16
Dispatch 0.1d
Holding 10.5d (excluded)
Coordinators 17.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
10.5 days
Coordinators
17.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Dec 15, 2025 Due: Mar 30, 2026 Completed: Jan 23, 2026 (66 days early)
📅
26.6 days Total Age
⏱️
17.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
16.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00551737
URGENT Philips WO Request
Closed
Preventative Maintenance Visit
Priority
High
Origin
Email
Reason
New Case
Contact
Christine Oshaughnessy (US)
Owner
Kimberly Hardison
Created
Dec 15, 2025
Work Orders from this Case (1)
WO-01326609 (current) Invoiced
Preventive Maintenance • Jason Yenser
Created: Dec 15, 2025 • Closed: Jan 23, 2026
Completed with significant delays
Invoiced • 79 days old
🚨
Primary Delay 17.0 days stuck in "Scheduled"
⏱️
Total Delay 16.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
10.5d
Scheduled
17.0d / 2.0d SLA
Closed
2.1d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/30/2025 Cever received email from christine.oshaughnessy@univrad.com asking for Jan 23rd at 10 a.m. and 11:30 a.m.

12/22/2025 Cever sent email to christine.oshaughnessy@univrad.com asking if date options would work for 2 locations 3 devices.

12/15/2025 Cever sent email to christine.oshaughnessy@univrad.com with Date options for Feb and March

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ 5 Ultrasound System IP 78995061 SN USD18C1101
📞 Call Description
Customer Value PM

Timeline

📞
Case Linked Dec 15, 1:39 PM
Case Number: 00551737
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 15, 1:59 PM
Work Order: WO-01326609
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Cristina Everetts Dec 15, 3:05 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 5m
🚨 11.0 business days
👷
▶
3 Technician Assigned Dec 30, 11:16 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 14d 20h, 0m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-01-23T16:30:00.000+0000
🚨 17.0 business days
⏱️
▶
2 3x Labor Added Jan 23, 12:24 PM
3x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.75
⏱️
Labor Added Jan 23, 5:08 PM
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by Jason Yenser Jan 23, 6:04 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 24d 6h, 0m
⏳ 2.7 business days
⏱️
Labor Added Jan 27, 11:08 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 27, 11:18 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 17h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 29, 3:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway Jan 30, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 47m

Bottlenecks

Scheduled
Duration: 17.0 business days (threshold: 2.0 business days)
Exceeded by 15.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

📞
Case 00551737
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Jan 23, 11:30 AM
Created
Dec 15, 1:59 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03076597 Labor Open 2.5 $0.00 Jan 23, 12:24 PM
WL-03076599 Travel Open 117 $0.00 Jan 23, 12:24 PM
WL-03076600 Travel Open 112 $0.00 Jan 23, 12:24 PM
WL-03076608 Labor Open 1.75 $275.00 Jan 23, 12:27 PM
WL-03077191 Labor Open 1.5 $0.00 Jan 23, 5:08 PM
WL-03079784 Labor Open 0.016666666666667 $38.00 Jan 27, 11:08 AM

Details