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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326640 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 SOUTH MIAMI HOSPITAL — 6200 SW 73RD ST, SOUTH MIAMI, FL, 33143

Dec 15, 2025 → Dec 16, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (8 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Dec 17, 2025)
▶ Clock Running
Status: Created
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 17, 2025
2 business days (counted)
Running total: 2 of ? biz days used
Created: Dec 15, 2025 Completed: Dec 17, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 15 → Dec 15 Created ▶ Running 0 0
Dec 15 → Dec 15 Assigned ▶ Running 0 0
Dec 15 → Dec 17 Scheduled ▶ Running 2 2
Dispatch 0.0d
Coordinators 1.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.8 days
Created: Dec 15, 2025 Due: Dec 30, 2025 Completed: Dec 17, 2025 (13 days early)
📅
1.8 days Total Age
⏱️
1.8d in Scheduled Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00551801
URGENT Philips WO Request
Closed
Annual PM
Priority
High
Origin
Email
Reason
New Case
Contact
Jorge Pena
Owner
Kimberly Hardison
Created
Dec 15, 2025
Work Orders from this Case (1)
WO-01326640 (current) Invoiced
Preventive Maintenance • Raymond Ebanks
Created: Dec 15, 2025 • Closed: Dec 16, 2025
Completed on schedule
Invoiced • 79 days old
🚨
Primary Delay 1.8 days stuck in "Scheduled"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.8d / 2.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Closed duplicate WO
🔍 Technician Findings
Duplicate WO
⚠️ Problem Description
Annual PM
📄 Description
V60 Ventilator
📞 Call Description
Contract - BG Required PM

Timeline

📞
Case Linked Dec 15, 2:47 PM
Case Number: 00551801
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Dec 15, 2:59 PM
Work Order: WO-01326640
Type: Preventive Maintenance
Priority: PC
👷
▶
3 Status: Assigned Dec 15, 3:09 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: Raymond Ebanks
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-12-15T13:00:00.000+0000
📅
Dispatch Scheduled by Mandy Newman Dec 16, 8:05 AM
Scheduled For: 2025-12-16T13:00:00.000+0000
⏱️
Labor Added Dec 16, 9:24 PM
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Raymond Ebanks Dec 16, 9:31 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 6h, 0m
📄
Status: Ready to Bill by Timothy Amburgey Dec 17, 9:52 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 12h 20m
⏳ 3.0 business days
🧾
Invoice Created Dec 21, 7:17 PM
Invoice Number: SM-249264

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00551801
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Raymond Ebanks
Scheduled
Dec 16, 8:00 AM
Created
Dec 15, 2:59 PM
Invoice #
SM-249264

Work Details (1)

Name Type Status Qty Amount Date
WL-03040074 Labor Open 0.25 $0.00 Dec 16, 9:24 PM

Details