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WO-01326651 ↗ ServiceMax

Cancer Specialists of North Florida (CSNF) • Misc. Inspection • P5

📍 CSNF Clay - Cancer Specialists of North Florida — 1658 St Vincents Way, Suite 230, Middleburg FL, 32068

Dec 15, 2025 → Dec 17, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 22, 2025
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 17, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Dec 15 → Dec 16, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
1d
▶ Clock Running
Status: Scheduled
Dec 16 → Dec 17, 2025
1 business day (counted)
Running total: 2 of 5 biz days used
Created: Dec 15, 2025 Completed: Dec 17, 2025
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 15 → Dec 15 Created ▶ Running 0 0 / 5
Dec 15 → Dec 15 Ready for Scheduling ▶ Running 0 0 / 5
Dec 15 → Dec 16 Assigned ▶ Running 1 1 / 5
Dec 16 → Dec 17 Scheduled ▶ Running 1 2 / 5
Dispatch 0.0d
Coordinators 3.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.4 days
Over SLA
Created: Dec 15, 2025 Due: Dec 22, 2025 Completed: Dec 17, 2025 (5 days early)
📅
2.4 days Total Age
⏱️
3.4d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
3.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00550597
HCP L2 Review
Closed
Miscellaneous Equipment Inspection Philips - Heartstart-HS1 Asset ID: 20073341 Serial #: A13I-02865 Michelle calling (she is Kim's back up) for a new sticker, tech inspected the equipment but the sticker says 2025. https://www.ebiotrack.com/inspection.php?iid=31955
Priority
High
Origin
Phone
Reason
New Case
Contact
Kim Worthy
Owner
Kimberly Hardison
Created
Dec 10, 2025
Work Orders from this Case (1)
WO-01326651 (current) Invoiced
Misc. Inspection • Anthony Wright
Created: Dec 15, 2025 • Closed: Dec 17, 2025
Completed with minor delays
Invoiced • 79 days old
🚨
Primary Delay 3.4 days stuck in "Closed"
⏱️
Total Delay 3.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Closed
3.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Non-billable. Had to replace sticker

12/16/25 AJinerson - Received email back from Kim confirming tech visit for Weds. 12/17 with arrival between 1pm-3pm.

Asked Kim for:

On-site contact:

Arrival instructions/special requirements: Check in at front desk at Suite 230. They will take tech to infusion suite where the AED is located.


12/15/25 AJinerson - Sent scheduling email to POC Kim offering tech visit on Weds. 12/17 with eta between 1pm-3pm. (tech will be in area this day).


12/15/25 AJinerson - Called site to schedule tech visit. Spoke with Jackie who said Kim and Michelle are both gone for the day, but email to Kim would be best. Jackie also took my contact info to pass along as well. 

🔧 Work Performed
12/17/25 AMW - Located AED and confirmed issue. Sticker said Inspected 2025 due 2025. Confirmed unit was inspected earlier in the month. Replaced sticker with correct sticker. Rounded in the whole office to make sure there weren't any other misprinted stickers. Notified POC of equipment status. Left a dosen stickers with POC in case any other mis-printed stickers were found.
🔍 Technician Findings
12/17/25 AMW - Located AED and confirm issue. Replace sticker and confirm unit has been inspected at last inspection. Notify POC of equipment status.
⚠️ Problem Description
Miscellaneous Equipment Inspection Philips - Heartstart-HS1 Asset ID: 20073341 Serial #: A13I-02865 Michelle calling (she is Kim's back up) for a new sticker, tech inspected the equipment but the sticker says 2025. https://www.ebiotrack.com/inspection.php?iid=31955

Timeline

📞
Case Linked Dec 10, 12:05 PM
Case Number: 00550597
Subject: HCP L2 Review
Status: Closed
⏳ 4.0 business days
📋
▶
4 Work Order Created Dec 15, 3:48 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Abby Jinerson
Technician: a0hVU000000BeDRYA0, Anthony Wright
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2m
📅
▶
2 Dispatch Scheduled Dec 16, 8:47 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 16h 55m
⏳ 2.0 business days
⏱️
4x Labor Added Dec 17, 11:46 AM
Type: Labor, Travel
Status: Open
Qty: 0.5, 10, 169
⏱️
Labor Added Dec 17, 3:09 PM
Type: Labor
Status: Open
Qty: 3
✔️
Status: Completed by Anthony Wright Dec 17, 3:25 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 6h, 0m
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Dec 22, 9:28 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249697

Bottlenecks

Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.1 business hours
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

📞
Case 00550597
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Anthony Wright
Scheduled
Dec 17, 1:00 PM
Created
Dec 15, 3:48 PM
Invoice #
SM-249697

Work Details (5)

Name Type Status Qty Amount Date
WL-03040497 Labor Open 0.5 $0.00 Dec 17, 11:46 AM
WL-03040498 Labor Open 0.5 $0.00 Dec 17, 11:46 AM
WL-03040499 Travel Open 10 - Dec 17, 11:46 AM
WL-03040500 Travel Open 169 - Dec 17, 11:46 AM
WL-03040758 Labor Open 3 $0.00 Dec 17, 3:09 PM

Details