2/2/26 DPatton -chatter to Dylan regarding smc and if we Bill To MWI or location?
1-22 Mburris called spoke with Jess she asked for a Friday set for 1-28 3pm when tech is in area
1-20 Mburris email sent to POC looking for 1-21
🔧Work Performed
Exchanged vaporizers on 8 units
🔍Technician Findings
8 Vaporizers need to be exchanged
⚠️Problem Description
Q-00031593
Vaporizer Exchange Program
7 Midmark 3000 and 1 Patterson vaporizer.
Vaporizer Swap out ***Customer to handle Swap Out
S.O #: 2863172-25060-31975
https://www.ebiotrack.com/inspection.php?iid=31975
📞
Call
Completed Jan 22, 2026
1-22 Mburris called spoke with Jess she asked for a Friday set for 1-23 3pm when tech is in area
📧
Email: EMSAR Request for service at City of San Jose Animal Shelter (Email to schedule service)
Completed Jan 20, 2026
To: jessica.reyes@sanjoseca.gov
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at City of San Jose Animal Shelter (Email to schedule service)
Body:
Hi Jessica Reyes,
I hope you're doing well. I wanted to inform you that we’ve received the tracking information for the parts required for your service. We’re now ready to schedule your appointment to complete the [repair/maintenance] on your
Vaporizer Exchange Program
7 Midmark 3000 and 1 Patterson
📋
Outbound to +14088022467
Completed Jan 20, 2026
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 20, 2026
To: jessica.reyes@sanjoseca.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01326652Location: City of San Jose Animal ShelterAddress: 2750 Monterey Road San Jose, CA 95111Device: Problem Description: Q-00031593
Vaporizer Exchange Program
7 Midmark 300
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 13, 2026
To: jessica.reyes@sanjoseca.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01326652Location: City of San Jose Animal ShelterAddress: 2750 Monterey Road San Jose, CA 95111Device: Problem Description: Q-00031593
Vaporizer Exchange Program
7 Midmark 300
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 6, 2026
To: jessica.reyes@sanjoseca.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01326652Location: City of San Jose Animal ShelterAddress: 2750 Monterey Road San Jose, CA 95111Device: Problem Description: Q-00031593
Vaporizer Exchange Program
7 Midmark 300
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 30, 2025
To: jessica.reyes@sanjoseca.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01326652Location: City of San Jose Animal ShelterAddress: 2750 Monterey Road San Jose, CA 95111Device: Problem Description: Q-00031593
Vaporizer Exchange Program
7 Midmark 300
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 23, 2025
To: jessica.reyes@sanjoseca.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01326652Location: City of San Jose Animal ShelterAddress: 2750 Monterey Road San Jose, CA 95111Device: Problem Description: Q-00031593
Vaporizer Exchange Program
7 Midmark 300
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 16, 2025
To: jessica.reyes@sanjoseca.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01326652Location: City of San Jose Animal ShelterAddress: 2750 Monterey Road San Jose, CA 95111Device: Problem Description: Q-00031593
Vaporizer Exchange Program
7 Midmark 3000 a
Feb 2, 2026 1:31pm
hi @Dylan Nakoff This is an MWI account - I noticed the Quote was sent to the location and this WO has a different smc (and different pricing for the exchanges).. are we billing this vaporizer exchange to the location or MWI? Please advise or update WO if needed. thank you!
📅
WO-01326652 - Preventive Maintenance - San Jose - City of San Jose Animal Shelter
Jan 28, 2026 6:00pm – 7:00pm
Work Order: WO-01326652
Account: City of San Jose Animal Shelter
Customer Case Number:
Location: City of San Jose Animal Shelter
Address: 2750 Monterey Road, San Jose, CA 95111
Manufacturer:
Model #:
Serial #:
Contact Name: Jessica Reyes
Contact Phone: 408-802-2467
Contact Email: jessica.reyes@s
Timeline
📞
Case Linked Dec 12, 1:45 PM
Case Number:00551385
Subject:San Jose Animal Shelter Vaporizer Exchange
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Dec 15, 3:50 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Dec 16, 9:39 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From:L2 Screening
To:Awaiting Parts
Duration in Previous:17h 48m
🚨23.0 business days
👷
▶
2
Technician Assigned Jan 20, 3:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Awaiting Parts
To:Assigned
Duration in Previous:35d 5h
🔩
3x Parts Added Jan 20, 4:02 PM
Type:Parts, Expenses
Status:Open
Qty:1, 7
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Jan 22, 2:08 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-01-23T23:00:00.000+0000
📅
Dispatch Scheduled by Michael BurrisJan 23, 9:42 AM
Scheduled For:2026-01-28T23:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Justin ArmasJan 28, 5:42 PM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 3h
⏱️
▶
2
5x Labor Added Jan 28, 7:07 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Justin Armas
From:Tech On Site
To:Completed
Duration in Previous:1h 27m
⏳2.6 business days
🏁
Status: Closed by Justin ArmasJan 30, 10:47 AM
From:Completed
To:Closed
Duration in Previous:1d 15h
⏳2.0 business days
💵
Status: Billing Review by Diane PattonFeb 2, 1:28 PM
From:Closed
To:Billing Review
Duration in Previous:3d 2h
📄
Status: Ready to Bill by Diane PattonFeb 2, 1:46 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:17m
⏳3.0 business days
📨
▶
2
Status: Invoice Pending Feb 4, 4:10 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
⏳3.0 business days
🧾
Invoice Created Feb 6, 6:47 PM
Invoice Number:SM-252986
Bottlenecks
L2 Screening
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours
Awaiting Parts
Duration: 23.0 business days (threshold: 3.0 business days)
Exceeded by 20.0 business days
Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)