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WO-01326661 ↗ ServiceMax

PROFESSIONAL AMBULANCE OF RHODE ISLAND • Repair • P7

📍 Professional Ambulance Of Rhode Island — 26 Turner Street, Providence RI, 02908

Dec 15, 2025 → Dec 23, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 24, 2025
✓ SLA Met (1 biz days early)
Active: 6 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Dec 23, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Dec 15 → Dec 16, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Assigned
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 1 of 7 biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 16 → Dec 23, 2025
5 business days (counted)
Running total: 6 of 7 biz days used
Created: Dec 15, 2025 Completed: Dec 23, 2025
Business Days Used 6 / 7
0 7d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 15 → Dec 15 Created ▶ Running 0 0 / 7
Dec 15 → Dec 16 Ready for Scheduling ▶ Running 1 1 / 7
Dec 16 → Dec 16 Assigned ▶ Running 0 1 / 7
Dec 16 → Dec 23 Scheduled ▶ Running 5 6 / 7
Dispatch 0.0d
Coordinators 7.0d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
7.0 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Dec 15, 2025 Due: Dec 24, 2025 Completed: Dec 23, 2025 (1 days early)
📅
6.3 days Total Age
⏱️
5.6d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
6.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550444
Needs quote
Closed
Q-00031523 1 of 2 Description: 1 Stryker power Pro and 1Stryker stairchair need repair. Serial numbers unknown - tech will provide.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Matt Pelino
Owner
Kimberly Hardison
Created
Dec 10, 2025
Work Orders from this Case (2)
WO-01326661 (current) Invoiced
Repair • Paul Bonang Jr
Created: Dec 15, 2025 • Closed: Dec 23, 2025
WO-01326662 Invoiced
Repair • Paul Bonang Jr
Created: Dec 15, 2025 • Closed: Dec 23, 2025
Completed with minor delays
Invoiced • 79 days old
🚨
Primary Delay 5.6 days stuck in "Scheduled"
⏱️
Total Delay 6.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
5.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/16 KSmith -- Scheduled for 12/24 with Matt. 10am-12pm

12/16 KSmith -- Sent email to schedule for 12/24

🔧 Work Performed
Replaced head end wheels, foot end steer lock pedal and collar, and steer lock cover. Performed function tests.
🔍 Technician Findings
Head end wheels cracked, foot end steer lock pedal and collar missing, also steer lock cover at head end missing.
⚠️ Problem Description
Q-00031523 1 of 2 Description: 1 Stryker power Pro and 1Stryker stairchair need repair. Serial numbers unknown - tech will provide. https://www.ebiotrack.com/workorder.php?wo=70386
📄 Description
Stryker 6506 Power-PRO XT Power Cot

Timeline

📞
Case Linked Dec 10, 7:03 AM
Case Number: 00550444
Subject: Needs quote
Status: Closed
⏳ 4.0 business days
📋
▶
2 Work Order Created Dec 15, 4:16 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Dec 16, 1:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21h 17m
🗓️
▶
2 Status: Scheduled Dec 16, 2:04 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-24T16:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Dec 18, 10:19 AM
Scheduled For: 2025-12-24T18:00:00.000+0000
⏳ 4.0 business days
✔️
▶
2 Status: Completed Dec 23, 5:04 PM
Status: Completed → 4x Parts Added
🔩
4x Parts Added
Type: Parts
Status: Open
Qty: 1, 2
⏱️
▶
2 Labor Added Dec 23, 5:10 PM
Labor Added → Status: Closed
🏁
Status: Closed by Paul Bonang
From: Completed
To: Closed
Duration in Previous: 6m
⏳ 3.9 business days
📄
▶
3 Status: Ready to Bill Dec 29, 11:09 AM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3m, 0m
🧾
Invoice Created
Invoice Number: SM-250048

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

📞
Case 00550444
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Paul Bonang Jr
Scheduled
Dec 24, 1:00 PM
Created
Dec 15, 4:16 PM
Invoice #
SM-250048

Work Details (5)

Name Type Status Qty Amount Date
WL-03046602 Parts Open 1 $12.46 Dec 23, 5:05 PM
WL-03046603 Parts Open 1 $20.05 Dec 23, 5:05 PM
WL-03046604 Parts Open 1 $39.60 Dec 23, 5:05 PM
WL-03046605 Parts Open 2 $208.80 Dec 23, 5:05 PM
WL-03046613 Labor Open 0.75 $97.50 Dec 23, 5:10 PM

Details