Q-00031611
Bronx Base for service of 2 stretchers and a EZ Glide Chair by Freno that need to be repaired.
One Yellow Stryker Serial # 011039259 Needs a rivet in the front of the stretcher see attached pictures.
Part needed
1 rivet, 0025–133-000
The Second stretcher is a Blue Ferno Proflex Serial # 18N-388259. The foot end height adjustment bar is not working it appears to be missing a bolt from the attachment see attached pictures.
Parts needed
1 handle arm, 2390764
1 screw, 3903872
1 clevis pin, 2210272
4 retaining rings, 2210270
Tech will only use parts needed.
The Ez Glide Chair has a broken lower handle, Serial # PWT001559 see attached pictures
Part needed
1 ext. handle, 0905837
2/11/26 SReich - Marked follow up resolved based on chatter.
2/9/26 RBerry- Updated due date. Per KWeiss, quote has expired. Tech can close WO.
2/9 KSmith -- Chatter to FSE that WO can be closed. Quote is expired
2/9 KWeiss, Reply chatter sent letting Kourtney know w/o can be closed.
2/9 KSmith -- Chatter to Keith W to see if this can be closed out. Quote has expired
1/12 KSmith -- Quote sent to customer. Valid until 2/6
1/7 KWeiss, Created case and sent to sales for quoting.
12/24 MOwens Amber replied back that Tues 12/30 between 9-10am eta works for her.
12/24 MOwens Part shipped yesterday to tech. Sent email to Amber asking to schedule the service visit for next opening on 12/30 after the tech receives the parts on 12/27.
🔧Work Performed
12/30, dhope, replaced ext handle, inspected and serviced chair...found chair in need of additional parts.. parts on order,,
🔍Technician Findings
12/30, dhope, returned to site with parts,,, found chair in need of additional parts,,,,
⚠️Problem Description
Q-00031611
The Ez Glide Chair has a broken lower handle, Serial # PWT001559 see attached pictures
Part needed
1 ext. handle, 0905837 https://www.ebiotrack.com/workorder.php?wo=70391
📄Description
Ferno Model 59-T EZ-Glide Stair Chair
📧
Email:RE: [EXTERNAL EMAIL]ASSIST AMBULANCE - Bronx NY Ferno EZ Glide Chair Repair
Completed Dec 24, 2025
From: mowens@emsar.com
To: ABishun@AssistAmbulance.com
Cc: shawn.rogers@emsar.com
Between 9-10am on 12/30.
Thanks
Melissa
From: Amber Bishun <ABishun@AssistAmbulance.com>
Sent: Wednesday, December 24, 2025 4:28 PM
To: Melissa Owens <mowens@emsar.com>
Cc: Shawn Rogers <shawn.rogers@emsar.com>
Subject: RE: [EXTERNAL EMAIL]ASSIST AMBULANCE - Bronx NY Ferno EZ Glide Chair Repair
That will be fine , can we have a time window please
From: Melissa Owens <mowens@e
📧
Email:ASSIST AMBULANCE - Bronx NY Ferno EZ Glide Chair Repair
Completed Dec 24, 2025
From: mowens@emsar.com
To: abishun@assistambulance.com
Cc: shawn.rogers@emsar.com
Amber
I am covering for your usual coordinator Kourtney Smith for Today.
The EZ Clide chair Serial # PWT001559 repair part shipped yesterday to tech Darrell Hope so he can complete the repair on the broken lower handle. Can we scheduled for him to go back to your location next Tuesday 12/30 in the morning?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar
📋
Inbound from +16469961791
Completed Dec 23, 2025
Advised customer that we are waiting on parts.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 16, 2025
To: abishun@assistambulance.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01326674Location: ASSIST AMBULANCE - BronxAddress: 211 E 141 St Bronx, NY 10451Device: Model 59-T EZ-Glide PWT001559Problem Description: Q-00031611
The Ez Glide Chair has a bro
Feb 9, 2026 9:05am
@Keith Weiss Are we good to close this one out? The quote has expired.
Feb 9, 2026 10:34am
@Darrell Hope @Shawn Rogers WO can be closed as is. Quote has expired.
Feb 10, 2026 3:25pm
@Darrell Hope Don't forget to close this one today @Shawn Rogers
Timeline
📞
Case Linked Dec 12, 3:39 AM
Case Number:00551225
Subject:L2 review - EMS
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Dec 15, 5:06 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From:Entered
To:L2 Screening
Duration in Previous:3m
📦
▶
2
Parts Requested Dec 15, 7:42 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:2h 32m
⚠️6.5 business days
📅
Status: Ready for Scheduling by Sean WeaverDec 23, 1:32 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:7d 17h
👷
▶
2
Technician Assigned Dec 23, 1:45 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:13m
🔩
2x Parts Added Dec 23, 3:28 PM
Type:Parts, Expenses
Status:Open
Qty:1
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Dec 24, 4:32 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-12-30T14:30:00.000+0000
⏳3.9 business days
✔️
Status: Completed by Darrell HopeDec 30, 4:09 PM
From:Scheduled, Completed
To:Completed, Incomplete
Duration in Previous:5d 23h, 0m
⏱️
5x Labor Added Dec 30, 4:21 PM
Type:Labor, Travel
Status:Open
Qty:0.5, 0.98333333333333, 0.73333333333333, 15
🚨28.0 business days
🔄
Status: Reschedule by Kourtney SmithFeb 9, 10:34 AM
From:Incomplete
To:Reschedule
Duration in Previous:40d 18h
⏳2.0 business days
✔️
Status: Completed by Darrell HopeFeb 10, 6:44 PM
From:Reschedule, Completed
To:Completed, Closed
Duration in Previous:1d 8h, 0m
⏳2.7 business days
📄
▶
4
Status: Ready to Bill Feb 12, 5:45 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1m
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created
Invoice Number:SM-253770
Bottlenecks
Awaiting Parts
Duration: 6.0 business days (threshold: 3.0 business days)
Exceeded by 3.0 business days
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Scheduled
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)