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WO-01326703 ↗ ServiceMax

Vera Whole Health • Inspection • PSM

📍 Vera Whole Health - Central Everett — 4933 Evergreen Way, Everett WA, 98203

Dec 16, 2025 → Mar 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (40 biz days late)
Active: 51 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
▶ Clock Running
Status: Created
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
47d
▶ Clock Running
Status: Assigned
Dec 16 → Feb 25, 2026
47 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 2, 2026
3 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Tech On Site
Mar 2 → Mar 3, 2026
1 business day (counted)
Running total: 51 of ? biz days used
Created: Dec 16, 2025 Completed: Mar 3, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 16 → Dec 16 Created ▶ Running 0 0
Dec 16 → Dec 16 Ready for Scheduling ▶ Running 0 0
Dec 16 → Feb 25 Assigned ▶ Running 47 47
Feb 25 → Mar 2 Scheduled ▶ Running 3 50
Mar 2 → Mar 3 Tech On Site ▶ Running 1 51
Dispatch 0.0d
Coordinators 51.3d
Field Work 0.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
51.3 days
Over SLA
Field Work
0.8 days
Created: Dec 16, 2025 Due: Feb 27, 2026 Completed: Mar 3, 2026 (3 days late)
📅
51.2 days Total Age
⏱️
48.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
48.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00551948
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 98 pcs https://www.ebiotrack.com/inspection.php?iid=31962
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jess Lopez
Owner
Jessica Sells
Created
Dec 16, 2025
Work Orders from this Case (1)
WO-01326703 (current) Closed
Inspection • Tim Holman
Created: Dec 16, 2025 • Closed: Mar 2, 2026
Completed with significant delays
Closed • 78 days old
🚨
Primary Delay 48.0 days stuck in "Assigned"
⏱️
Total Delay 48.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
48.0d / 0.5d SLA
Scheduled
3.2d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2-25 Mburris called and set appt with Nicole 3-2 12pm asked 3-2

🔧 Work Performed
inspect, tag and PM 79 assets
🔍 Technician Findings
inspection
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 98 pcs https://www.ebiotrack.com/inspection.php?iid=31962

Timeline

📞
Case Linked Dec 16, 6:00 AM
Case Number: 00551948
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Dec 16, 9:33 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 16, 10:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 42m
🚨 48.0 business days
🗓️
▶
2 Status: Scheduled Feb 25, 5:01 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-03-02T19:00:00.000+0000
⏳ 3.9 business days
🔧
Status: Tech On Site by Tim Holman Mar 2, 1:36 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 20h
⏱️
▶
2 5x Labor Added Mar 2, 8:16 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Tim Holman
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 40m

Bottlenecks

Assigned
Duration: 48.0 business days (threshold: 4.0 business hours)
Exceeded by 47.5 business days
Scheduled
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00551948
Closed

ℹ️ Work Order Details

Status
Closed
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Tim Holman
Scheduled
Mar 2, 2:00 PM
Created
Dec 16, 9:33 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03127092 Labor Open 1.5 $223.50 Mar 2, 8:16 PM
WL-03127093 Labor Open 4 $1,695.00 Mar 2, 8:16 PM
WL-03127094 Labor Open 1.5 $223.50 Mar 2, 8:16 PM
WL-03127095 Travel Open 45 - Mar 2, 8:16 PM
WL-03127096 Travel Open 45 - Mar 2, 8:16 PM

Details