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WO-01326850 ↗ ServiceMax

MIDMARK • Repair • P4

📍 GSV Toms River — 1882 Hooper Ave,, Toms River NJ, 08753

Dec 16, 2025 → Dec 23, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Dec 22, 2025
✗ SLA Missed
Active: 4 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Dec 23, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Dec 16 → Dec 17, 2025
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Assigned
Dec 17 → Dec 18, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 18 → Dec 23, 2025
3 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 4 of 4 biz days used
Created: Dec 16, 2025 Completed: Dec 23, 2025
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 16 → Dec 16 Created ▶ Running 0 0 / 4
Dec 16 → Dec 16 Ready for Scheduling ▶ Running 0 0 / 4
Dec 16 → Dec 16 Assigned ▶ Running 0 0 / 4
Dec 16 → Dec 17 Awaiting Parts - Customer ⏸ Paused 1 —
Dec 17 → Dec 17 Ready for Scheduling ▶ Running 0 0 / 4
Dec 17 → Dec 18 Assigned ▶ Running 1 1 / 4
Dec 18 → Dec 23 Scheduled ▶ Running 3 4 / 4
Dec 23 → Dec 23 Tech On Site ▶ Running 0 4 / 4
Dispatch 0.0d
Material Management 1.4d
Coordinators 5.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.4 days
Coordinators
5.7 days
Over SLA
Billing
0.0 days
Created: Dec 16, 2025 Due: Dec 24, 2025 Completed: Dec 23, 2025 (1 days early)
📅
5.5 days Total Age
⏱️
7.2d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
9.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552076
Midmark Service Request Dispatch Authorization - WO-00137887
Closed
Zone 2 AGIV Weighing Off, Black Boxes For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 744477 029-11205-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Logan Murphy
Owner
Jessica Sells
Created
Dec 16, 2025
Work Orders from this Case (1)
WO-01326850 (current) Invoiced
Repair • Pete Ramos
Created: Dec 16, 2025 • Closed: Dec 23, 2025
Completed with minor delays
Invoiced • 78 days old
🚨
Primary Delay 7.2 days stuck in "Closed"
⏱️
Total Delay 9.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Awaiting Parts - Customer
1.4d
Assigned
1.4d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Closed
7.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/18 KSmith -- Scheduled for 12/23 with Logan. 8-10am

12/17/2025jsells

Ship To Name: GSV Toms River

Ship To Address: 1882 Hooper Ave Ship To City/State: Toms River, NJ 08753-8164 Waybill (Tracking #): 1ZE444250372919649 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 17-DEC-2025 LINE NO: 1.1 QTY: 1 ITEM: 029-11205-00 SERIAL #: DESCRIPTION: DISPLAY BOARD ASSEMBLY


12/16/2025jsells

spoke with Logan and I gave her the WO# and told her a coordinator will call to schedule the onsite visit

🔧 Work Performed
The technician replaced the display and calibrated the scale using a 100 lb weight. All functions were checked and the unit is working properly.
🔍 Technician Findings
The technician found that the display was not working.
⚠️ Problem Description
Zone 2 AGIV Weighing Off, Black Boxes For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 744477 029-11205-00 1.00000
📄 Description
Midmark Canis Major Vet table (CMDT-60, CMDT-WS-60)

Timeline

📞
Case Linked Dec 16, 11:29 AM
Case Number: 00552076
Subject: Midmark Service Request Dispatch Authorization - WO-00137887
Status: Closed
📋
▶
2 Work Order Created Dec 16, 2:57 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Dec 16, 3:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 38m, 0m
📅
Status: Ready for Scheduling by Jessica Sells Dec 17, 2:05 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 22h 28m
👷
▶
2 Status: Assigned Dec 17, 3:57 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Pete Ramos
🗓️
▶
2 Status: Scheduled Dec 18, 10:09 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-23T14:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 3x Labor Added Dec 23, 5:19 PM
3x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Pete Ramos
From: Scheduled, Tech On Site, Completed
To: Tech On Site, Completed, Closed
Duration in Previous: 5d 7h, 0m
⚠️ 7.8 business days
📄
▶
3 Status: Ready to Bill Jan 5, 1:02 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created
Invoice Number: SM-250488

Bottlenecks

Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.0 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 7.2 business days (threshold: 1.0 business days)
Exceeded by 6.2 business days

🔗 Related Artifacts

📞
Case 00552076
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Pete Ramos
Scheduled
Dec 23, 9:00 AM
Created
Dec 16, 2:57 PM
Invoice #
SM-250488

Work Details (3)

Name Type Status Qty Amount Date
WL-03046628 Labor Open 1.25 $0.00 Dec 23, 5:19 PM
WL-03046629 Labor Open 1.25 $137.50 Dec 23, 5:19 PM
WL-03046630 Travel Open 61 $110.00 Dec 23, 5:19 PM

Details