Midmark Service Request Dispatch Authorization - WO-00137903
Closed
Zone 1
WD Sharp edges
For assistance, troubleshooting, or parts identification, contact Cabinetry at 844-856-1232 and ask for Lindsey Henry . Thank
you!
12/18 KSmith -- Scheduled for today with Danielle. 10am-12pm
12/18 KSmith -- Site was closed. Sending email to schedule for today. Site opens at 9am
12/17/25 RBerry- Emailed Danielle Desalvo to schedule for 12/22/25 with an arrival time between 11AM-1PM. Waiting for confirmation. See logged email.
12/17/25 RBerry- Called site to schedule. No answer, could not leave VM.
12/16/2025jsells
spoke with Emma, and I gave her the work order number and told her a coordinator will call to schedule the visit
🔧Work Performed
Confirmed the corner of a cabinet had a slightly Sharp corner. Took a hammer and lightly tapped on the corner to blunt it. Was able to do that successfully without damaging paint or the finish. Danielle happy with the outcome. Went around to other cabinets to inspect for sharp edges. Unable to locate any additional Sharp edges.
🔍Technician Findings
Confirmed the corner of a cabinet had a slightly Sharp corner. Took a hammer and lightly tapped on the corner to blunt it. Was able to do that successfully without damaging paint or the finish. Danielle happy with the outcome. Went around to other cabinets to inspect for sharp edges. Unable to locate any additional Sharp edges.
⚠️Problem Description
Zone 1
WD Sharp edges
For assistance, troubleshooting, or parts identification, contact Cabinetry at 844-856-1232 and ask for Lindsey Henry . Thank
you!
📋
Outbound to +16316672220
Completed Dec 18, 2025
Scheduled for today with Danielle. 10am-12pm
📧
Email: Park Hills Animal Hospital -- Midmark Repair -- WO-01326893
Completed Dec 18, 2025
To: danielle.desalvo@nva.com
CC:
BCC:
Attachment: --none--
Subject: Park Hills Animal Hospital -- Midmark Repair -- WO-01326893
Body:
Good Morning Danielle,
We received a request from Midmark to repair your unit that has sharp edges.
Would today work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers le
📋
Outbound to +16316672220
Completed Dec 18, 2025
Site was closed. Sending email to schedule for today. Site opens at 9am
📧
Email: EMSAR Request for service at Park Hills Animal Hospital (Email to schedule service)
Completed Dec 17, 2025
To: danielle.desalvo@nva.com
CC: ksmith@emsar.com
BCC: rhea.berry@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Park Hills Animal Hospital (Email to schedule service)
Body:
Hi Danielle Desalvo,
I hope you’re doing well. I’m reaching out to schedule a service appointment for the repair on your overhead storage.
Here’s the location information we have on file:
Location:
Park Hills Animal Hospital
2064 DEER PARK AVE,
DEER PARK, NY 11729
Contact:
Danielle Desalvo
(631
📋
Outbound to +16316672220
Completed Dec 17, 2025
12/17/25 RBerry- Called site to schedule. No answer, could not leave VM.
📋
Outbound to +16316672220
Completed Dec 16, 2025
spoke with Emma, and I gave her the work order number and told her a coordinator will call to schedule the visit
📅
WO-01326893 - Repair - DEER PARK - Park Hills Animal Hospital
Dec 18, 2025 11:00am – 12:00pm
Work Order: WO-01326893
Account: MIDMARK
Customer Case Number: SR 1509082 WO-00137903
Location: Park Hills Animal Hospital
Address: 2064 DEER PARK AVE,, DEER PARK, NY 11729
Manufacturer:
Model #:
Serial #:
Contact Name: Danielle Desalvo
Contact Phone: (631) 667-2220
Contact Email: danielle.desal
PDF
SRA_WO-00137903_ver1
Dec 16, 2025
JPG
IMG_20251218_111153046
Dec 18, 2025
JPG
IMG_20251218_184312842
Dec 18, 2025
JPG
IMG_20251218_111153046
Dec 18, 2025
Timeline
📞
Case Linked Dec 16, 1:08 PM
Case Number:00552136
Subject:Midmark Service Request Dispatch Authorization - WO-00137903
Status:Closed
📋
Work Order Created Dec 16, 4:54 PM
Work Order:WO-01326893
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Jessica SellsDec 16, 4:59 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:5m
👷
▶
2
Status: Assigned Dec 17, 9:29 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician:David Trost
🗓️
▶
2
Status: Scheduled Dec 18, 9:14 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-12-18T16:00:00.000+0000
🔧
Status: Tech On Site by Kourtney SmithDec 18, 10:52 AM
From:Scheduled
To:Tech On Site
Duration in Previous:1h 37m
⏱️
▶
2
5x Labor Added Dec 18, 4:32 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by David Trost
From:Tech On Site
To:Completed
Duration in Previous:5h 40m
🏁
Status: Closed by David TrostDec 18, 6:48 PM
From:Completed
To:Closed
Duration in Previous:2h 15m
⚠️8.6 business days
📄
Status: Ready to Bill by Diane PattonDec 31, 11:41 AM
From:Closed
To:Ready to Bill
Duration in Previous:12d 16h
📨
▶
2
Status: Invoice Pending Dec 31, 11:53 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number:SM-250214
Bottlenecks
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 8.0 business days (threshold: 1.0 business days)