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WO-01326950 ↗ ServiceMax

MIDMARK • Installation • PC

📍 Bartels Busack Pet Hosp Resort Spa — 6270 State Rd, Parma OH, 44134-4202

Dec 17, 2025 → Mar 2, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Mar 25, 2026
✓ SLA Met (17 biz days early)
Active: 49 biz days
🕐 Clock stopped: Completed (Mar 2, 2026)
▶ Clock Running
Status: Created
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
46d
▶ Clock Running
Status: L2 Screening
Dec 17 → Feb 25, 2026
46 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 2, 2026
3 business days (counted)
Running total: 49 of ? biz days used
Created: Dec 17, 2025 Completed: Mar 2, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 17 → Dec 17 Created ▶ Running 0 0
Dec 17 → Feb 25 L2 Screening ▶ Running 46 46
Feb 25 → Feb 25 Ready for Scheduling ▶ Running 0 46
Feb 25 → Feb 25 Assigned ▶ Running 0 46
Feb 25 → Mar 2 Scheduled ▶ Running 3 49
Dispatch 47.0d
Coordinators 4.1d
✓ SLA Met
Dispatch
47.0 days
Over SLA
Coordinators
4.1 days
Over SLA
Created: Dec 17, 2025 Due: Mar 25, 2026 (20 days left)
📅
50.0 days Total Age
⏱️
47.0d in L2 Screening Longest Stage
🔄
5 transitions Status Changes
⚠️
49.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552194
Vet Order - Bartels & Busack Pet Clinic - Parma, OH - SO #8687806
Closed
This installation is for Brandon Green. VI-USA DENTAL IMAGING INSTALLATION, USA 02/06/2026 1 0.00 0.00 ACKNOWLEDGEMENT LINE NOTES: Part Number: DCV7-G2X/H/S4 Description: COMPLETE SYSTEM, GRAY, 190 CM (76 IN) REACH, 2 STUD MOUNT, SIZE #2 BITE-RESISTANT SENSOR Serial Number: Scheduled Ship Date: 2-6-26 Sales Order #: 8687803 Customer PO #: 347330102 X-Ray WO’s for TX, AR, NC, OH, MN Mandatory documents: FDA 2579 Form EPE Form
Priority
Standard
Origin
Email
Reason
New Case
Contact
Matt Busack
Owner
Kimberly Hardison
Created
Dec 16, 2025
Work Orders from this Case (1)
WO-01326950 (current) Ready to Bill
Installation • Brandon Green
Created: Dec 17, 2025 • Closed: Mar 2, 2026
Behind Schedule - Needs Attention
Ready to Bill • 77 days old
🚨
Primary Delay 47.0 days stuck in "L2 Screening"
⏱️
Total Delay 49.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
47.0d / 1.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
4.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/25/2026 CRamen spoke with Karen and she requested next week Monday or Wednesday. Scheduled Monday 3/2/2026 with tech arrival between 8-10am. Call logged on WO-01326950


2/24/2026 CRamen assigned to BGreen and awaiting WO-01326950 currently in L2 Review for delivery shipped out on 2/6/2026 Removal/Install X-Ray

🔧 Work Performed
installed back plate installed x ray unit tested unit unit working as intended and placed back into service
🔍 Technician Findings
installation of wall unit
⚠️ Problem Description
This installation is for Brandon Green. VI-USA DENTAL IMAGING INSTALLATION, USA 02/06/2026 1 0.00 0.00 ACKNOWLEDGEMENT LINE NOTES: Part Number: DCV7-G2X/H/S4 Description: COMPLETE SYSTEM, GRAY, 190 CM (76 IN) REACH, 2 STUD MOUNT, SIZE #2 BITE-RESISTANT SENSOR Serial Number: Scheduled Ship Date: 2-6-26 Sales Order #: 8687803 Customer PO #: 347330102 X-Ray WO’s for TX, AR, NC, OH, MN Mandatory documents: FDA 2579 Form EPE Form
📄 Description
DCV8-G2A/H/S4

Timeline

📞
Case Linked Dec 16, 2:28 PM
Case Number: 00552194
Subject: Vet Order - Bartels & Busack Pet Clinic - Parma, OH - SO #8687806
Status: Closed
📋
▶
2 Work Order Created Dec 17, 9:39 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From: Entered
To: L2 Screening
Duration in Previous: 2m
🚨 47.0 business days
📅
Status: Ready for Scheduling by Dave Creditt Feb 25, 7:59 AM
From: L2 Screening
To: Ready for Scheduling
Duration in Previous: 69d 22h
👷
▶
3 Technician Assigned Feb 25, 8:49 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 49m, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-03-02T14:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 Labor Added Mar 2, 6:49 PM
Labor Added → Status: Completed
✔️
Status: Completed by Brandon Green
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 9h, 0m
⏳ 2.6 business days
📄
Status: Ready to Bill by Nancy Suarez Mar 4, 4:44 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 21h

Bottlenecks

L2 Screening
Duration: 47.0 business days (threshold: 1.0 business days)
Exceeded by 46.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00552194
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
Installation
Branch
N/A
Technician
Brandon Green
Scheduled
Mar 2, 9:00 AM
Created
Dec 17, 9:39 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03126927 Labor Open 4.25 $467.50 Mar 2, 6:49 PM

Details