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WO-01326975 ↗ ServiceMax

VillageMD • Inspection • PSM

📍 VM Westland South - MI36- S50055 — 400 N Wayne Rd, Westland MI, 48185

Dec 17, 2025 → Feb 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (38 biz days late)
Active: 48 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
41d
▶ Clock Running
Status: Assigned
Dec 17 → Feb 18, 2026
41 business days (counted)
Running total: 41 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 26, 2026
6 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Completed
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 26 → Feb 27, 2026
1 business day (counted)
Running total: 48 of ? biz days used
Created: Dec 17, 2025 Completed: Feb 27, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 17 → Dec 17 Created ▶ Running 0 0
Dec 17 → Dec 17 Ready for Scheduling ▶ Running 0 0
Dec 17 → Feb 18 Assigned ▶ Running 41 41
Feb 18 → Feb 26 Scheduled ▶ Running 6 47
Feb 26 → Feb 26 Completed ▶ Running 0 47
Feb 26 → Feb 27 Scheduled ▶ Running 1 48
Dispatch 0.0d
Coordinators 49.5d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
49.5 days
Over SLA
Field Work
0.0 days
Created: Dec 17, 2025 Due: Feb 27, 2026 Completed: Feb 27, 2026 (on time)
📅
49.0 days Total Age
⏱️
42.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
47.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552321
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 85 http://ebiotrack.com/inspection.php?iid=31970
Priority
Standard
Origin
Email
Reason
New Case
Contact
Gary naftley
Owner
Shelby Robinson
Created
Dec 17, 2025
Work Orders from this Case (1)
WO-01326975 (current) Invoiced
Inspection • Jon Kuehl
Created: Dec 17, 2025 • Closed: Feb 27, 2026
Completed with significant delays
Invoiced • 77 days old
🚨
Primary Delay 42.0 days stuck in "Assigned"
⏱️
Total Delay 47.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
42.0d / 0.5d SLA
Scheduled
7.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2-27-26 JK Was on site at 8:21am. System failed to sync properly to mark me onsite for reason. Please note this.


2-17-26 JK Left Gary a message to call and schedule.

🔧 Work Performed
Performed annual inspection of equipment.
🔍 Technician Findings
All unit working upon arrival.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service Equipment: 85 http://ebiotrack.com/inspection.php?iid=31970

Timeline

📞
Case Linked Dec 17, 6:00 AM
Case Number: 00552321
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
4 Work Order Created Dec 17, 10:42 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Charles Ramen
Technician: a0h5A00000GzKACQA3, Jon Kuehl
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4m
🚨 42.0 business days
🗓️
▶
2 Status: Scheduled Feb 18, 4:35 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2026-02-27T13:00:00.000+0000
⚠️ 5.9 business days
✔️
Status: Completed by Jonathan Kuehl Feb 25, 8:47 PM
From: Scheduled
To: Completed
Duration in Previous: 7d 4h
🗓️
Status: Scheduled by Jonathan Kuehl Feb 25, 9:06 PM
From: Completed
To: Scheduled
Duration in Previous: 18m
⏳ 2.4 business days
✔️
▶
3 Status: Completed Feb 27, 5:01 PM
Status: Completed → 5x Labor Added → Status: Closed
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2.35, 6.0666666666667, 2.25, 145
🏁
Status: Closed by Jonathan Kuehl
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 3.9 business days
📄
▶
2 Status: Ready to Bill Mar 4, 10:08 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255535

Bottlenecks

Assigned
Duration: 42.0 business days (threshold: 4.0 business hours)
Exceeded by 41.5 business days
Scheduled
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

📞
Case 00552321
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jon Kuehl
Scheduled
Feb 27, 8:00 AM
Created
Dec 17, 10:42 AM
Invoice #
SM-255535

Work Details (5)

Name Type Status Qty Amount Date
WL-03123849 Labor Open 2.35 $0.00 Feb 27, 5:03 PM
WL-03123850 Labor Open 6.0666666666667 $1,894.47 Feb 27, 5:03 PM
WL-03123851 Labor Open 2.25 $0.00 Feb 27, 5:03 PM
WL-03123852 Travel Open 145 - Feb 27, 5:03 PM
WL-03123853 Travel Open 145 - Feb 27, 5:03 PM

Details