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← WO Overview

WO-01326983 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • EOQ • PC

📍 Amgen Inc — 1 Amgen Center Dr, Thousand Oaks CA, 91320

Dec 17, 2025 → Jan 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (11 biz days early)
Active: 18 biz days
🕐 Clock stopped: Canceled (Jan 14, 2026)
▶ Clock Running
Status: Created
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 17 → Dec 18, 2025
1 business day (counted)
Running total: 1 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Dec 18 → Jan 14, 2026
17 business days (counted)
Running total: 18 of ? biz days used
▶ Clock Running
Status: Entered
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 18 of ? biz days used
Created: Dec 17, 2025 Canceled: Jan 14, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 17 → Dec 17 Created ▶ Running 0 0
Dec 17 → Dec 17 Ready for Scheduling ▶ Running 0 0
Dec 17 → Dec 18 Assigned ▶ Running 1 1
Dec 18 → Jan 14 Scheduled ▶ Running 17 18
Jan 14 → Jan 14 Entered ▶ Running 0 18
Dispatch 0.0d
Coordinators 19.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
19.5 days
Over SLA
Created: Dec 17, 2025 Due: Jan 31, 2026 Completed: Jan 14, 2026 (17 days early)
📅
19.0 days Total Age
⏱️
17.5d in Scheduled Longest Stage
🔄
3 transitions Status Changes
⚠️
17.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552389
6008210563
Closed
15K SYS-LC-1290 Contract ends 07/31/2026 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM. G7165A DEAC800964 1260 Infinity II MW Detector G4220A DEBAA05198 1290 Infinity Binary Pump G4212A DEBAF03972 1290 Infinity Diode-Array Detector G1316C DEBAC10135 1290 Thermostatted Column Compartment G1330B DEBAK21183 1290 Thermostat G4226A DEBAP06475 1290 Infinity Autosampler
Priority
High
Origin
Web
Reason
New Case
Contact
Diana Hernandez Guerrero
Owner
Leona Coonrod
Created
Dec 17, 2025
Work Orders from this Case (2)
WO-01326980 Invoiced
Preventive Maintenance • Jared Rappaport
Created: Dec 17, 2025 • Closed: Jan 12, 2026
WO-01326983 (current) Canceled
EOQ
Created: Dec 17, 2025
Behind Schedule - Needs Attention
Canceled • 77 days old
🚨
Primary Delay 17.5 days stuck in "Scheduled"
⏱️
Total Delay 17.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
17.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/14/26 lcoonrod EOQ is to be done by an Agilent Tech. It has been pulled from our queue. cancelling WO. Please assign to Jared Rappaport ARP to site is 17 miles. Zone 1
⚠️ Problem Description
15K SYS-LC-1290 Contract ends 07/31/2026 repair included PM / EOQ PM + OQ - Most of the time the lamp will be replaced unless the current lamp was just installed or has low accumulated hours. Always have techs order a lamp if they have an OQ with the PM. G7165A DEAC800964 1260 Infinity II MW Detector G4220A DEBAA05198 1290 Infinity Binary Pump G4212A DEBAF03972 1290 Infinity Diode-Array Detector G1316C DEBAC10135 1290 Thermostatted Column Compartment G1330B DEBAK21183 1290 Thermostat G4226A DEBAP06475 1290 Infinity Autosampler
📄 Description
1290 Infinity Binary Pump
📞 Call Description
Please assign to Jared Rappaport ARP to site is 17 miles. Zone 1

Timeline

📞
Case Linked Dec 17, 10:31 AM
Case Number: 00552389
Subject: 6008210563
Status: Closed
📋
▶
3 Work Order Created Dec 17, 10:49 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hVU000000hjebYAA, Jared Rappaport
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Dec 18, 2:40 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jared Rappaport
Scheduled For: 2026-01-13T16:00:00.000+0000
🚨 18.0 business days
🆕
Status: Entered by Leona Coonrod Jan 14, 5:36 PM
From: Scheduled, Entered
To: Entered, Canceled
Duration in Previous: 27d 2h, 0m

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 17.5 business days (threshold: 2.0 business days)
Exceeded by 15.5 business days

🔗 Related Artifacts

📞
Case 00552389
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
EOQ
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Dec 17, 10:49 AM
Invoice #
N/A

Details