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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326990 ↗ ServiceMax

MIDMARK • Cross-Training • PC

📍 Matthew Sebzda Trunk Stock — Bon Secours St. Francis Hospital 2095 Henry Tecklenburg Dr, Charleston SC, 29414

Dec 17, 2025 → Jan 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 17, 2026
✓ SLA Met
Active: 20 biz days
🕐 Clock stopped: Completed (Jan 16, 2026)
▶ Clock Running
Status: Created
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Dec 17 → Dec 23, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 4 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Dec 23 → Jan 16, 2026
16 business days (counted)
Running total: 20 of ? biz days used
Created: Dec 17, 2025 Completed: Jan 16, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 17 → Dec 17 Created ▶ Running 0 0
Dec 17 → Dec 23 Ready for Scheduling ▶ Running 4 4
Dec 23 → Dec 23 Assigned ▶ Running 0 4
Dec 23 → Jan 16 Scheduled ▶ Running 16 20
Dispatch 0.0d
Coordinators 21.8d
Field Work 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
21.8 days
Over SLA
Field Work
0.0 days
Created: Dec 17, 2025 Due: Jan 17, 2026 Completed: Jan 16, 2026 (1 days early)
📅
21.0 days Total Age
⏱️
16.8d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
19.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Dec 22, 2025
Visit 2 Jan 12, 2026
Visit 3 Jan 14, 2026
Visit 4 Jan 15, 2026
Visit 5 Jan 16, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00551989
New Training Request
Closed
Course: Midmark Progeny Technician: Matt Sebzda Start Date: 2026-01-13 Mentor: N/A Notes: Training in Chicago
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Dec 16, 2025
Work Orders from this Case (1)
WO-01326990 (current) Invoiced
Cross-Training • Matthew Sebzda
Created: Dec 17, 2025 • Closed: Jan 16, 2026
Completed with significant delays
Invoiced • 77 days old
🚨
Primary Delay 16.8 days stuck in "Scheduled"
⏱️
Total Delay 19.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
16.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
drifting swing arm on unit 12/22 axiom training online 1/12 axiom training online 1/14 axiom training online 1/15 axiom training online 1/16 1/16: Completed all training online assigned in midmark axiom
🔍 Technician Findings
12/22: OJT repair of drift arm in Augusta, GA
⚠️ Problem Description
Course: Midmark Progeny Technician: Matt Sebzda Start Date: 2026-01-13 Mentor: N/A Notes: Training in Chicago

Timeline

📞
Case Linked Dec 16, 9:47 AM
Case Number: 00551989
Subject: New Training Request
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Dec 17, 11:10 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
⏱️
2x Labor Added Dec 22, 5:41 PM
Type: Labor
Status: Open
Qty: 3, 2
⏱️
Labor Added Dec 22, 5:51 PM
Type: Labor
Status: Open
Qty: 3
👷
▶
4 Technician Assigned Dec 23, 12:42 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 1h
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-01-13T14:00:00.000+0000, 2026-01-12T14:00:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 1m
🚗
2x Travel Added Dec 23, 3:03 PM
Type: Travel
Status: Open
Qty: 142
🚨 13.0 business days
⏱️
Labor Added Jan 12, 4:42 PM
Type: Labor
Status: Open
Qty: 1
⏳ 2.9 business days
⏱️
Labor Added Jan 14, 6:12 PM
Type: Labor
Status: Open
Qty: 2
⏱️
Labor Added Jan 15, 4:34 PM
Type: Labor
Status: Open
Qty: 1
⏱️
Labor Added Jan 16, 11:04 AM
Type: Labor
Status: Open
Qty: 4.5
✔️
Status: Completed by Matthew Sebzda Jan 16, 11:10 AM
From: Scheduled
To: Completed
Duration in Previous: 23d 22h
🏁
Status: Closed by Matthew Sebzda Jan 16, 11:17 AM
From: Completed
To: Closed
Duration in Previous: 7m
⏳ 2.0 business days
📄
Status: Ready to Bill by Nancy Suarez Jan 20, 10:40 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 23h, 0m
⚠️ 9.0 business days
🧾
Invoice Created Jan 30, 10:54 AM
Invoice Number: SM-251709

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 16.8 business days (threshold: 2.0 business days)
Exceeded by 14.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.7 business hours

🔗 Related Artifacts

📞
Case 00551989
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Matthew Sebzda
Scheduled
Jan 12, 9:00 AM
Created
Dec 17, 11:10 AM
Invoice #
SM-251709

Work Details (9)

Name Type Status Qty Amount Date
WL-03045520 Labor Open 3 $0.00 Dec 22, 5:41 PM
WL-03045521 Labor Open 2 $0.00 Dec 22, 5:41 PM
WL-03045536 Labor Open 3 $0.00 Dec 22, 5:51 PM
WL-03046457 Travel Open 142 $0.00 Dec 23, 3:03 PM
WL-03046458 Travel Open 142 $0.00 Dec 23, 3:03 PM
WL-03062136 Labor Open 1 $0.00 Jan 12, 4:42 PM
WL-03065307 Labor Open 2 $0.00 Jan 14, 6:12 PM
WL-03066795 Labor Open 1 $0.00 Jan 15, 4:34 PM
WL-03067833 Labor Open 4.5 $0.00 Jan 16, 11:04 AM

Details