Midmark Service Request Dispatch Authorization - WO-00138479
Closed
Zone 1
NWD-no base function. base is all the way down - SRA Request
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch
at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and
estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and
advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech
Service at 844-856-1230. Thank you!
12/22 KKelch called Logan to schedule for 12/29 between 9 and 11 am. Customer confirmed.
12/22 KKelch called Logan to schedule for 12/29 between 9 and 11 am due to tech's PTO and next available. Left VM.
12/19 KKelch called Logan to schedule for 12/22 between 1 and 3 pm. Left VM.,
12/18 KKelch called Logan to schedule for 12/19 between 9 and 11 am. Left VM.
12/17/25 SReich - Spoke to Logan, gave him the WO # and told him someone would be reaching out to schedule.
🔧Work Performed
I arrived on location verified the serial number of the unit. I the went to remove the shrouds and found that several screws on the shrouds were stripped. I the had to grind slits in the screws to get the out from the shrouds. After I got the shrouds removed from the unit I then removed the cover to main control board. I then inspected the wires from the foot pedal to the board and found that the white and black wire was pulled off the board. I then attached the wires back to the board. Plugged the unit back in and unit is now functioning up and down. I then went and got the POC Angela and advised her what we found and that table was working and no parts are needed. I zip tied wires to hold the wires from being pulled off. I then installed the shrouds back on I used some screws from another job that was left over to replace the screw that was stripped. I the function tested the unit and unit passed all test and unit was back in service. Placed the upholstery back on unit. I then got Angela to check and function test unit and unit passed all test.
🔍Technician Findings
Found chair with no funtion
⚠️Problem Description
Zone 1
NWD-no base function. base is all the way down - SRA Request
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact Midmark Dispatch
at 937.688.9175 or dispatch@midmark.com with part number(s), quantities per serial number(s), current trip labor hour(s), and
estimated next trip labor hour(s). Midmark will send a revised estimate for customer approval, set a response deadline, and
advise the Service Company on how to proceed. For assistance, troubleshooting, or parts identification, contact Medical Tech
Service at 844-856-1230. Thank you!