2/4 KKelch Marcy called me back to schedule for 2/11-2/12 between 9 and 11 am and 2/23 between 9 and 11 am. Customer confirmed. Call logged on WO-01327027
2/2 KKelch called Marcy to schedule for 2/9 and 2/11-2/12 between 9 and 11 am. Left VM. Call logged on WO-01327027
01/29/2026 DNakoff - POC Updated
1/12 KKelch placed on hold due to 3 failed attempts to schedule
1/5 KKelch sent Imelda an email for scheduling
12/29 KKelch sent Imelda an email for scheduling
12/22 KKelch sent Imelda an email for scheduling
🔧Work Performed
- Inspected equipment found in every exam room
- inspected equipment found in labs
- inspected equipment found in nurse stations
- inspected equipment found in hallways
- inquired of staff where any other equipment might be found
- confirmed with staff that all equipment that is in use has been inspected
- informed staff if any equipment is later found, or pulled from storage, or received from another location, it will require a miscellaneous equipment inspection on a new work order
🔍Technician Findings
Normal equipment conditions
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
126 Pcs
https://www.ebiotrack.com/inspection.php?iid=31969
📋
Inbound from +12107810391
Completed Feb 4, 2026
2/4 KKelch Marcy called me back to schedule for 2/11-2/12 between 9 and 11 am and 2/23 between 9 and 11 am. Customer confirmed. Call logged on WO-01327027
📋
Outbound to +12107810391
Completed Feb 2, 2026
2/2 KKelch called Marcy to schedule for 2/9 and 2/11-2/12 between 9 and 11 am. Left VM. Call logged on WO-01327027
📧
Email: EMSAR Request for service at VM Bandera Main - (TX19-S50123)
Completed Jan 5, 2026
To: ihigle@villagemedical.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at VM Bandera Main - (TX19-S50123)
Body:
Hi Imelda Higle,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at VM Bandera Main - (TX19-S50123). This inspection is due in February, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 2/23 with an arrival windo
📧
Email: EMSAR Request for service at VM Bandera Main - (TX19-S50123)
Completed Dec 29, 2025
To: ihigle@villagemedical.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at VM Bandera Main - (TX19-S50123)
Body:
Hi Imelda Higle,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at VM Bandera Main - (TX19-S50123). This inspection is due in February, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 2/10 with an arrival windo
📧
Email: EMSAR Request for service at VM Bandera Main - (TX19-S50123)
Completed Dec 22, 2025
To: ihigle@villagemedical.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at VM Bandera Main - (TX19-S50123)
Body:
Hi Imelda Higle,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at VM Bandera Main - (TX19-S50123). This inspection is due in February, and we'd like to schedule it to ensure everything is in compliance and functioning properly.
We currently have availability on 2/10 with an arrival windo
📅
WO-01327027 - Inspection - San Antonio - VM Bandera Main - (TX19-S50123)
Feb 11, 2026 10:00am – 3:00pm
Work Order: WO-01327027
Account: VillageMD
Customer Case Number:
Location: VM Bandera Main - (TX19-S50123)
Address: 7579 N. Loop 1604 W 100, San Antonio, TX 78249
Manufacturer:
Model #:
Serial #:
Contact Name: Marcy Perry
Contact Phone: 210-781-0391
Contact Email: mperry2@villagemedical.com
Due
Timeline
📞
Case Linked Dec 17, 6:00 AM
Case Number:00552319
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 17, 12:12 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Dec 18, 9:02 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Anthony Wirth
🚨16.0 business days
🆕
Status: Entered by Kaitlyn KelchJan 12, 10:50 AM
From:Assigned, Entered
To:Entered, On Hold
Duration in Previous:25d 1h, 0m
🚨13.0 business days
📅
Status: Ready for Scheduling by Dylan NakoffJan 29, 8:08 PM
From:On Hold
To:Ready for Scheduling
Duration in Previous:17d 9h
⏳2.5 business days
👷
▶
2
Technician Assigned Feb 2, 10:22 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:3d 14h
👷
Technician Assigned by Kaitlyn KelchFeb 2, 10:40 AM
Technician:a0h8Y00000JTAMGQA5, Arturo Diaz
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Feb 4, 12:38 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-02-11T15:00:00.000+0000
⏳4.0 business days
💵
2x Expenses Added Feb 9, 10:21 AM
Type:Expenses
Status:Open
Qty:1
⏳3.0 business days
🔧
▶
3
Status: Tech On Site Feb 11, 12:35 PM
Status: Tech On Site → Labor Added → Travel Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:4
🚗
Travel Added
Type:Travel
Status:Open
Qty:200
⏱️
2x Labor Added Feb 11, 7:47 PM
Type:Labor
Status:Open
Qty:4.5, 0.5
⏱️
4x Labor Added Feb 12, 9:27 AM
Type:Labor, Travel, Expenses
Status:Open
Qty:0.5, 200, 1
⏱️
2x Labor Added Feb 12, 12:14 PM
Type:Labor
Status:Open
Qty:3, 4
🚗
▶
2
Status: Tech Off Site Feb 12, 11:39 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Arturo Diaz
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:2m, 0m
⏳2.0 business days
🔩
▶
3
Parts Added Feb 17, 10:41 AM
Parts Added → Status: Ready to Bill → Invoice Created
📄
Status: Ready to Bill by Diane Patton
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:4d 11h, 0m
🧾
Invoice Created
Invoice Number:SM-254174
Bottlenecks
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours
Assigned
Duration: 16.0 business days (threshold: 4.0 business hours)
Exceeded by 15.5 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Tech On Site
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)