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← WO Overview

WO-01327046 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Shoreline OBGYN — 4 Shaws Cv Ste 204, New London CT, 06320-4956

Dec 17, 2025 → Dec 23, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Dec 23, 2025
✗ SLA Missed
Active: 4 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Dec 23, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts - Customer
Dec 17 → Dec 17, 2025
0 business days (not counted)
1d
▶ Clock Running
Status: Ready for Scheduling
Dec 17 → Dec 18, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 18 → Dec 23, 2025
3 business days (counted)
Running total: 4 of 4 biz days used
Created: Dec 17, 2025 Completed: Dec 23, 2025
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 17 → Dec 17 Created ▶ Running 0 0 / 4
Dec 17 → Dec 17 Ready for Scheduling ▶ Running 0 0 / 4
Dec 17 → Dec 17 Assigned ▶ Running 0 0 / 4
Dec 17 → Dec 17 Awaiting Parts - Customer ⏸ Paused 0 —
Dec 17 → Dec 18 Ready for Scheduling ▶ Running 1 1 / 4
Dec 18 → Dec 18 Assigned ▶ Running 0 1 / 4
Dec 18 → Dec 23 Scheduled ▶ Running 3 4 / 4
Dispatch 0.0d
Material Management 0.2d
Coordinators 5.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
0.2 days
Coordinators
5.6 days
Over SLA
Billing
0.0 days
Created: Dec 17, 2025 Due: Dec 24, 2025 Completed: Dec 23, 2025 (1 days early)
📅
4.7 days Total Age
⏱️
7.6d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
8.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552419
Midmark Service Request Dispatch Authorization - WO-00138496
Closed
Zone 1 WD-no base function ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! Ship Exchanged Open 744750 015-3481-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jennifer Ballinger
Owner
Sherry Reich
Created
Dec 17, 2025
Work Orders from this Case (1)
WO-01327046 (current) Invoiced
Repair • Luis Torres
Created: Dec 17, 2025 • Closed: Dec 23, 2025
Completed with minor delays
Invoiced • 77 days old
🚨
Primary Delay 7.6 days stuck in "Closed"
⏱️
Total Delay 8.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Awaiting Parts - Customer
0.2d
Assigned
0.1d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Closed
7.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/26/2025jsells

Ship To Name: Shoreline OBGYN Ship To Address: 4 Shaws Cv Ste 204 Ship To City/State: New London, CT 06320-4956 Waybill (Tracking #): 1ZE444250370396708 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 26-DEC-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-10050-00 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y


12/18 KSmith -- Scheduled for 12/23 with Jennifer. 8-10am

12/17/2025jsells

Ship To Name: Shoreline OBGYN Ship To Address: 4 Shaws Cv Ste 204 Ship To City/State: New London, CT 06320-4956 Waybill (Tracking #): 1ZE444250347268195 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 17-DEC-2025 LINE NO: 1.1 QTY: 1 ITEM: 015-3481-00 SERIAL #: DESCRIPTION: I/O COMMUNICATION HARNESS


12/17/25 SReich - Left a vm, gave her the WO # and told her someone would be reaching out to schedule around the arrival of parts.  

🔧 Work Performed
**R&R IO comms harness. After install base would still not function. I tested all the fusesto cinfirm none were blown. All good. Reseated all connections to confirm no loose connections. Spoke with Jason @MM had me plug in another controller and unit worked and operated as it should. New controller was ordered and shipped directly to client.
🔍 Technician Findings
Unit OOS
⚠️ Problem Description
Zone 1 WD-no base function ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! Ship Exchanged Open 744750 015-3481-00 1.00000
📄 Description
Midmark 200 (Series) Tables and Chairs (203, 204, 222, 223, 224, 225, 230, 244)

Timeline

📞
Case Linked Dec 17, 11:13 AM
Case Number: 00552419
Subject: Midmark Service Request Dispatch Authorization - WO-00138496
Status: Closed
📋
▶
2 Work Order Created Dec 17, 1:40 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Dec 17, 3:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 2h 12m, 0m
📅
Status: Ready for Scheduling by Jessica Sells Dec 17, 5:32 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 1h 37m
👷
▶
2 Status: Assigned Dec 18, 8:55 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Luis Torres
🗓️
▶
2 Status: Scheduled Dec 18, 9:42 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-23T14:00:00.000+0000
⏳ 4.0 business days
🚗
3x Travel Added Dec 23, 1:25 PM
Type: Travel, Labor
Status: Open
Qty: 58, 1.5, 1.75
✔️
Status: Completed by Luis Torres Dec 23, 1:59 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 4h, 0m
⚠️ 8.0 business days
📄
▶
3 Status: Ready to Bill Jan 5, 1:23 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-250493

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 7.6 business days (threshold: 1.0 business days)
Exceeded by 6.6 business days

🔗 Related Artifacts

📞
Case 00552419
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Luis Torres
Scheduled
Dec 23, 9:00 AM
Created
Dec 17, 1:40 PM
Invoice #
SM-250493

Work Details (3)

Name Type Status Qty Amount Date
WL-03046287 Travel Open 58 $110.00 Dec 23, 1:25 PM
WL-03046288 Labor Open 1.5 $165.00 Dec 23, 1:25 PM
WL-03046289 Labor Open 1.75 $0.00 Dec 23, 1:25 PM

Details