Midmark Service Request Dispatch Authorization - WO-00138507
Closed
Zone 1
NWD No power.
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
Primary Delay7.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay13.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
8.6d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
Scheduled
4.8d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Awaiting Parts
2.2d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1-5 Mburris call from POC Amanda Holmes to set for 1-8
1/2/2026jsells
UPS Exception Notification, Tracking Number 1ZE444250347185373
The status of your package has changed.
Exception Reason: Delivery has been rescheduled to the next business day due to holiday closures.
Exception Resolution: Your delivery has been rescheduled for the next business day.
12/24/2025 JRolston - Per UPS, ETA on wb 1ZE444250347185373 is Friday, 1/2. Updated work order accordingly.
12-22 Mburris called site and set appt 12-22 1pm Amanda Holmes
12-18 Mburris email sent to POC
12/17/2025jsells
spoke with Amanda and I gave her the work order number and told her a coordinator will call to schedule the onsite visit
🔧Work Performed
1.8.26 Installed new fuse, ran cycle to check for surges or any other issues. Cycle successful, show staff results.
Verified power to the M11. Checked fuses, F1 good. F2 fuse NG (2.8MOhms). Ordered new fuse.
🔍Technician Findings
F2 fuse blown.
⚠️Problem Description
Zone 1
NWD No power.
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📞
Call
Completed Jan 5, 2026
1-5 Mburris call from POC Amanda Holmes to set for 1-8
📧
Email: UPS Exception Notification, Tracking Number 1ZE444250347185373
Completed Jan 2, 2026
From: auto-notify@ups.com
Additional To: dispatch@emsar.com
CC:
BCC:
Attachment:
Subject: UPS Exception Notification, Tracking Number 1ZE444250347185373
Body:
The status of your package has changed.
Exception Reason: Delivery has been rescheduled to the next business day due to holiday closures.
Exception Resolution: Your delivery has been rescheduled for the next business day.
https://www.ups.com/track?loc=en_US&tracknum=1ZE444250347185373&action=changedelivery&
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 23, 2025
To: evergreenveterinaryhospital@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01327049Location: Evergreen Veterinary HospitalAddress: 3962 Center St NE, Ste A Salem, OR 97301-2943Device: M11 (Series) V1521221Problem Description: Zone 1
NWD No power.
📋
Outbound to +19715995280
Completed Dec 22, 2025
12-22 Mburris called site and set appt 12-22 1pm Amanda Holmes
📧
Email: EMSAR Request for service at Evergreen Veterinary Hospital (Email to schedule service)
Completed Dec 18, 2025
To: evergreenveterinaryhospital@gmail.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Evergreen Veterinary Hospital (Email to schedule service)
Body:
Hi Amanda Holmes,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Autoclave.
Here’s the location information we have on file:
Location:
Evergreen Veterinary Hospital
3962 Center St NE, Ste A
Salem, OR 97301-2943
Contact:
Amanda Holmes
(971) 599-5280
We curr
📋
Outbound to +19715995280
Completed Dec 17, 2025
spoke with Amanda and I gave her the work order number and told her a coordinator will call to schedule the onsite visit
Work Order: WO-01327049
Account: MIDMARK
Customer Case Number: SR 1509884 WO-00138507
Location: Evergreen Veterinary Hospital
Address: 3962 Center St NE, Ste A, Salem, OR 97301-2943
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V1521221
Contact Name: Amanda Holmes
Contact Phone: (971)
PDF
SRA_WO-00138507_ver1
Dec 17, 2025
PDF
SRA_WO-00138507_ver1 Evergreen Vet
Dec 22, 2025
PDF
SRA - 1509884 - Evergreen vet
Jan 8, 2026
Timeline
📞
Case Linked Dec 17, 12:02 PM
Case Number:00552445
Subject:Midmark Service Request Dispatch Authorization - WO-00138507
Status:Closed
📋
Work Order Created Dec 17, 1:55 PM
Work Order:WO-01327049
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Jessica SellsDec 17, 2:17 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:22m
👷
▶
2
Technician Assigned Dec 18, 8:08 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:17h 51m
⏳3.0 business days
📅
▶
2
Dispatch Scheduled Dec 22, 10:36 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From:Assigned
To:Scheduled
Duration in Previous:4d 2h
🔧
Status: Tech On Site by Jason MorrisDec 22, 4:47 PM
From:Scheduled
To:Tech On Site
Duration in Previous:6h 11m
🚗
▶
4
Status: Tech Off Site Dec 22, 5:35 PM
Status: Tech Off Site → 2x Labor Added → Parts Requested → Status: Awaiting Parts
⏱️
2x Labor Added
Type:Labor
Status:Open
Qty:1.5, 0.75
📦
Parts Requested
Order:00087152
Status:Closed
📦
Status: Awaiting Parts by Jason Morris
From:Tech Off Site
To:Awaiting Parts
Duration in Previous:3m
⏱️
3x Labor Added Dec 23, 12:48 AM
Type:Labor, Travel
Status:Open
Qty:0.75, 48
⏳2.0 business days
📅
Status: Ready for Scheduling by John RolstonDec 24, 10:13 AM