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← WO Overview

WO-01327053 ↗ ServiceMax

HIGI LLC • Repair • P4

📍 Sam's Club #8164 — 600 N SPRINGDALE RD, Waukesha WI, 53186

Dec 17, 2025 → Dec 17, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Dec 23, 2025
✓ SLA Met (4 biz days early)
Active: 0 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Dec 17, 2025)
SLA Target
0d
▶ Clock Running
Status: Created
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: L2 Screening
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: Assigned
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
Created: Dec 17, 2025 Completed: Dec 17, 2025
Business Days Used 0 / 4
0 4d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 17 → Dec 17 Created ▶ Running 0 0 / 4
Dec 17 → Dec 17 L2 Screening ▶ Running 0 0 / 4
Dec 17 → Dec 17 Assigned ▶ Running 0 0 / 4
Dispatch 0.1d
Coordinators 0.0d
✓ SLA Met
Dispatch
0.1 days
Coordinators
0.0 days
Created: Dec 17, 2025 Due: Dec 23, 2025 Completed: Dec 17, 2025 (6 days early)
📅
0.1 days Total Age
⏱️
1.5d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552520
Closed
Use this password to access the kiosk:  37AQ@4G2 If swapping out a PC, you would use: miker0me0g0lfech0  There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.  **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.** 
Priority
High
Origin
Client Form
Reason
New Case
Contact
N/A
Owner
Leona Coonrod
Created
Dec 17, 2025
Work Orders from this Case (1)
WO-01327053 (current) Invoiced
Repair • Emmanuel Morales
Created: Dec 17, 2025 • Closed: Dec 17, 2025
Completed with minor delays
Invoiced • 77 days old
🚨
Primary Delay 1.5 days stuck in "Closed"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Per Sterling he ran test with no issue. It is showing online in the portal
🔍 Technician Findings
It is showing online in portal
⚠️ Problem Description
Special Instructions: Heartbeat Missing “Blood Pressure“. Reoccurring error. See logs in kiosk portal. Use this password to access the kiosk:  37AQ@4G2 If swapping out a PC, you would use: miker0me0g0lfech0  There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.  **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.** 
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📞
▶
2 Case Linked Dec 17, 2:09 PM
Case Linked → Work Order Created
📋
Work Order Created
Work Order: WO-01327053
Type: Repair
Priority: P4
🔍
Status: L2 Screening by Leona Coonrod Dec 17, 2:15 PM
From: Entered
To: L2 Screening
Duration in Previous: 4m
👷
▶
3 Status: Assigned Dec 17, 2:37 PM
Status: Assigned → Technician Assigned → Status: Completed
👷
Technician Assigned by Emmanuel Morales
Technician: Emmanuel Morales
✔️
Status: Completed by Emmanuel Morales
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3m, 0m
📄
▶
2 Status: Ready to Bill Dec 18, 8:31 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249336

Bottlenecks

Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

📞
Case 00552520
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Emmanuel Morales
Scheduled
N/A
Created
Dec 17, 2:11 PM
Invoice #
SM-249336

Details