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WO-01327065 ↗ ServiceMax

MIDMARK • Repair • P4

📍 New Direction Fertility Center — 10750 W McDowell Rd, Ste 110 Bldg A, A, Avondale AZ, 85392

Dec 17, 2025 → Dec 23, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Dec 23, 2025
✓ SLA Met
Active: 4 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Dec 23, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Dec 17 → Dec 18, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 18 → Dec 23, 2025
3 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 4 of 4 biz days used
Created: Dec 17, 2025 Completed: Dec 23, 2025
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 17 → Dec 17 Created ▶ Running 0 0 / 4
Dec 17 → Dec 18 Ready for Scheduling ▶ Running 1 1 / 4
Dec 18 → Dec 18 Assigned ▶ Running 0 1 / 4
Dec 18 → Dec 23 Scheduled ▶ Running 3 4 / 4
Dec 23 → Dec 23 Tech On Site ▶ Running 0 4 / 4
Dispatch 0.0d
Coordinators 5.7d
Field Work 0.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.7 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Dec 17, 2025 Due: Dec 23, 2025 Completed: Dec 23, 2025 (on time)
📅
4.5 days Total Age
⏱️
7.8d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
9.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552468
Midmark Service Request Dispatch Authorization - WO-00138516
Closed
Zone 1 WD / all three tables making squeaking noise when base ran For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Scott Robinson
Owner
Jessica Sells
Created
Dec 17, 2025
Work Orders from this Case (3)
WO-01327064 Invoiced
Repair • Tyler Bollman
Created: Dec 17, 2025 • Closed: Dec 23, 2025
WO-01327065 (current) Invoiced
Repair • Tyler Bollman
Created: Dec 17, 2025 • Closed: Dec 23, 2025
WO-01327067 Invoiced
Repair • Tyler Bollman
Created: Dec 17, 2025 • Closed: Dec 23, 2025
Completed with minor delays
Invoiced • 77 days old
🚨
Primary Delay 7.8 days stuck in "Closed"
⏱️
Total Delay 9.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
3.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
7.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/18 KKelch Scott called me back to schedule for 12/23 between 8 and 10 am. Customer confirmed. Call logged on WO-01327064

12/18 KKelch called Scott to schedule for tomorrow between 11 and 1 pm. Left VM. Call logged on WO-01327064

🔧 Work Performed
Tested motion and confirmed the noise they are hearing is normal for operation. The noise is the chair setting down and picking up the individual levels of the base shell. No repair needed.
🔍 Technician Findings
no issue
⚠️ Problem Description
Zone 1 WD / all three tables making squeaking noise when base ran For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark 200 (Series) Tables and Chairs (203, 204, 222, 223, 224, 225, 230, 244)

Timeline

📞
Case Linked Dec 17, 12:40 PM
Case Number: 00552468
Subject: Midmark Service Request Dispatch Authorization - WO-00138516
Status: Closed
📋
Work Order Created Dec 17, 2:57 PM
Work Order: WO-01327065
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Jessica Sells Dec 17, 3:02 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
👷
▶
2 Technician Assigned Dec 18, 9:01 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 58m
🗓️
▶
2 Status: Scheduled Dec 18, 11:48 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-23T15:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Tyler Bollman Dec 23, 11:44 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 23h
⏱️
▶
2 Labor Added Dec 23, 12:22 PM
Labor Added → Status: Completed
✔️
Status: Completed by Tyler Bollman
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 38m, 0m
⚠️ 8.0 business days
📄
▶
3 Status: Ready to Bill Jan 5, 11:02 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🧾
Invoice Created
Invoice Number: SM-250465

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours
Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 7.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business days

🔗 Related Artifacts

📞
Case 00552468
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Tyler Bollman
Scheduled
Dec 23, 10:00 AM
Created
Dec 17, 2:57 PM
Invoice #
SM-250465

Work Details (1)

Name Type Status Qty Amount Date
WL-03046228 Labor Open 0.5 $55.00 Dec 23, 12:22 PM

Details