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← WO Overview

WO-01327084 ↗ ServiceMax

MIDMARK • Delivery • PC

📍 The Christ Hospital — 796 Old State Route 74 Ste 200, Cincinnati, OH, 45245

Dec 17, 2025 → Jan 1, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✗ SLA Missed (1 biz days late)
Active: 9 biz days
🕐 Clock stopped: Completed (Dec 31, 2025)
▶ Clock Running
Status: Created
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 17 → Dec 18, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 1 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Dec 18 → Dec 30, 2025
7 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 30 → Dec 31, 2025
1 business day (counted)
Running total: 9 of ? biz days used
Created: Dec 17, 2025 Completed: Dec 31, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 17 → Dec 17 Created ▶ Running 0 0
Dec 17 → Dec 18 Ready for Scheduling ▶ Running 1 1
Dec 18 → Dec 18 Assigned ▶ Running 0 1
Dec 18 → Dec 30 Scheduled ▶ Running 7 8
Dec 30 → Dec 31 Tech On Site ▶ Running 1 9
Dispatch 0.0d
Coordinators 9.2d
Field Work 3.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
9.2 days
Over SLA
Field Work
3.1 days
Over SLA
Billing
0.0 days
Created: Dec 17, 2025 Due: Dec 30, 2025 Completed: Jan 2, 2026 (2 days late)
📅
9.8 days Total Age
⏱️
7.9d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
9.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00552523
Dispatch Request for Midmark Delivery The Christ Hospital-MDS-8686794
Closed
Please see the following technician request details for Midmark delivery. Request Type: Medical Equipment Delivery Date of Delivery: 12/30/2025 Delivery Time: 0900 Time Technician needs to arrive at location: 0830 Estimated Time on Site (hours): 2 Product: (2) 224-002, (2) 002-2009-858, (8) 204-012, (8) 002-10138-858, (10) 272-001-844 EMSAR Technician Expectations: Review all of the attached documents in detail Call the Midmark contact (created the dispatch) with any questions Call the customer POC 48 hours ahead of time to confirm date/time Call the delivery agent 24 hours ahead of time to confirm date/time and confirm preassembly will be done and essential tools are known Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery Supervise the delivery Fill our Serial Number Tracking file and provide back to the customer Fill out the Proof of Delivery (POD), get the driver and customer signatures Fill out the Medical Delivery Observation Form Email POD and Observation form to MDSLogistics@midmark.com
Priority
Standard
Origin
Email
Reason
New Case
Contact
Thomas Lach
Owner
Kimberly Hardison
Created
Dec 17, 2025
Work Orders from this Case (1)
WO-01327084 (current) Invoiced
Delivery • Franco Jackson
Created: Dec 17, 2025 • Closed: Jan 1, 2026
Completed with minor delays
Invoiced • 77 days old
🚨
Primary Delay 7.9 days stuck in "Scheduled"
⏱️
Total Delay 9.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Scheduled
7.9d / 2.0d SLA
Tech On Site
1.6d / 1.0d SLA
Completed
1.5d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/18/2025 CRamen left a vm for Thomas that we have the Midmark delivery wo, assigned to Franco Jackson for 12/30/2025 with arrival at 8:30am delivery at 9 and to reach out to me if he has any questions. 

🔧 Work Performed
30dec2025 fjackson verified delivery and install and tested 10 chairs and 10 stools
🔍 Technician Findings
install 10 chairs
⚠️ Problem Description
Please see the following technician request details for Midmark delivery. Request Type: Medical Equipment Delivery Date of Delivery: 12/30/2025 Delivery Time: 0900 Time Technician needs to arrive at location: 0830 Estimated Time on Site (hours): 2 Product: (2) 224-002, (2) 002-2009-858, (8) 204-012, (8) 002-10138-858, (10) 272-001-844 EMSAR Technician Expectations: Review all of the attached documents in detail Call the Midmark contact (created the dispatch) with any questions Call the customer POC 48 hours ahead of time to confirm date/time Call the delivery agent 24 hours ahead of time to confirm date/time and confirm preassembly will be done and essential tools are known Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery Supervise the delivery Fill our Serial Number Tracking file and provide back to the customer Fill out the Proof of Delivery (POD), get the driver and customer signatures Fill out the Medical Delivery Observation Form Email POD and Observation form to MDSLogistics@midmark.com

Timeline

📞
Case Linked Dec 17, 2:17 PM
Case Number: 00552523
Subject: Dispatch Request for Midmark Delivery The Christ Hospital-MDS-8686794
Status: Closed
📋
▶
2 Work Order Created Dec 17, 4:23 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
3 Technician Assigned Dec 18, 11:39 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 19h 12m, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-12-30T13:30:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by Robert Jackson Dec 30, 8:34 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 20h
✔️
Status: Completed by Robert Jackson Dec 30, 11:55 PM
From: Tech On Site
To: Completed
Duration in Previous: 15h 20m
⏳ 1.0 business days
⏱️
▶
2 3x Labor Added Jan 1, 11:07 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Robert Jackson
From: Completed
To: Closed
Duration in Previous: 1d 23h
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Jan 6, 4:57 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-250625

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours
Scheduled
Duration: 7.9 business days (threshold: 2.0 business days)
Exceeded by 5.9 business days
Tech On Site
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours
Completed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00552523
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Delivery
Branch
N/A
Technician
Franco Jackson
Scheduled
Dec 30, 8:30 AM
Created
Dec 17, 4:23 PM
Invoice #
SM-250625

Work Details (3)

Name Type Status Qty Amount Date
WL-03052212 Labor Open 0.5 $0.00 Jan 1, 11:07 PM
WL-03052213 Labor Open 2.5 $275.00 Jan 1, 11:07 PM
WL-03052214 Travel Open 30 $110.00 Jan 1, 11:07 PM

Details