1/5 MOwens Donya replied back that 1/5 would work for the visit. I replied back that he is fully scheduled for today already. Offered 1/7 thru 1/9 as open dates to schedule for this week. Donya replied back that 1/7 in the morning works for her. I let her know the eta will be around 11am.
12/26 MOwens Sent email to Donya Butler requesting to schedule the inspection visit for Mon 1/5 with arrival between 10-11am.
Scheduling ahead needed: Yes
Certain day or time: M-Thurs morning hours
Confirmed contact information is correct: Yes.
Anything additional needed for tech to gain access to the facility: The technician may call ahead to confirm and would need to sign in at the front desk.
12/18/2025 LHill-rec'd email from Donya Butler-A good date and time are Monday -Thursday morning works for me. The technician may call ahead to confirm and would need to sign in at the front desk. The contact information for NPR is 202-513-3175 and ask for me. Thank you. See logged email.,
12/18/2025 LHill-rec'd email from Allison Border-I’ve copied Jamila Talley and Donya Butler on this email. They work in the Health Center at NPR and will be able to arrange this for you.
12/18/2025 LHill-sent email to Allison Borders at allison.borders@evernorth.com to confirm contact & equipment.
12/18/2025 LHill-Called 423-580-9215 for Allison Borders. Was unable to leave a message. Rings until it disconnects. Had to log call manually.
🔧Work Performed
24 units were tagged with asset tags and inspected.
🔍Technician Findings
Initial Annual Inspection Service
⚠️Problem Description
Initial Annual Inspection Service
https://www.ebiotrack.com/inspection.php?iid=31979
📧
Email:RE: The Cigna Group - NPR Washington DC Medical Equipment Inspection
Completed Jan 5, 2026
From: Donya.Butler@evernorth.com
To: mowens@emsar.com
Cc: Jamila.Talley@evernorth.com
Ok great.
Thank you,
Donya
From: Melissa Owens <mowens@emsar.com>
Sent: Monday, January 5, 2026 10:35 AM
To: Butler, Donya <Donya.Butler@evernorth.com>
Cc: Talley, Jamila <Jamila.Talley@evernorth.com>
Subject: RE: The Cigna Group - NPR Washington DC Medical Equipment Inspection
I can make this Wed. 1/7 work. The arrival time for the tech would be closer to 11am as he lives up MD/
📧
Email:The Cigna Group - NPR Washington DC Medical Equipment Inspection
Completed Dec 26, 2025
From: mowens@emsar.com
To: Donya.Butler@evernorth.com
Donna
I am the scheduling coordinator for MD/ DC area. I want to schedule the equipment inspection for this location on Monday 1/5. My tech Michael Harris would arrive between 10-11am. Please confirm if this date works for you.
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.faceb
📧
Email:RE: EMSAR Request for service at The Cigna Group - NPR
Completed Dec 19, 2025
From: Donya.Butler@evernorth.com
To: allison.borders@evernorth.com, laura.hill@emsar.com
Cc: rhea.berry@emsar.com, Jamila.Talley@evernorth.com
This is the first time you received an email from this sender (Donya.Butler@evernorth.com). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity. Secured by Check Point Good day, A good date and time are Monday -Thursday morning works for me. The technician may call ahead to confirm and wo
📧
Email: EMSAR Request for service at The Cigna Group - NPR
Completed Dec 18, 2025
To: allison.borders@evernorth.com
CC: rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at The Cigna Group - NPR
Body:
Hi Allison Borders,
My name is Laura Hill and I’m reaching out from EMSAR—we’re the service center for The Cigna Group.
We have a service request open for our annual inspection of the biomed equipment due in January, and I just need to confirm a few quick details to ensure proper scheduling:
Is there a particular da
📞
Call
Completed Dec 18, 2025
12/18/2025 LHill-Called 423-580-9215 for Allison Borders. Was unable to leave a message. Rings until it disconnects. Had to log call manually.
📅
WO-01327086 - Inspection - Washington - The Cigna Group - NPR
Jan 7, 2026 11:00am – 3:00pm
Work Order: WO-01327086
Account: The Cigna Group
Customer Case Number:
Location: The Cigna Group - NPR
Address: 1111 N. Capitol St. NE, Washington, DC 20002
Manufacturer:
Model #:
Serial #:
Contact Name: Donya Butler
Contact Phone: 202-513-3175
Contact Email: Donya.Butler@evernorth.com
Due Date:
Timeline
📞
Case Linked Dec 17, 2:21 PM
Case Number:00552529
Subject:eBiotrack - New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Dec 17, 4:34 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.9 business days
👷
▶
2
Technician Assigned Dec 19, 9:55 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 17h
🚨10.0 business days
🗓️
▶
2
Status: Scheduled Jan 5, 10:43 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-01-07T16:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Matthew BatemanJan 7, 11:38 AM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 0h
⏱️
▶
2
8x Labor Added Jan 7, 10:33 PM
8x Labor Added → Status: Completed
✔️
Status: Completed by Michael Harris
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:10h 59m, 0m
⏳2.2 business days
📄
▶
2
Status: Ready to Bill Jan 9, 4:03 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳1.0 business days
🧾
Invoice Created Jan 11, 9:37 PM
Invoice Number:SM-250931
Bottlenecks
Ready for Scheduling
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Assigned
Duration: 10.0 business days (threshold: 4.0 business hours)
Exceeded by 9.5 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)